Knowledge Base - is the best way to provide an improved service to your customers and reduce workload on your helpdesk team. Point your customers with questions to instant service resource so they can find all the necessary information to make a confident purchase in your store.
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Overview Knowledge Base
The best way to provide an improved service to your customers and reduce workload on your helpdesk team.
Knowledge base is a perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point, which allows your customers to self-service the solutions to their problems before contacting the helpdesk team.
It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problems solving etc, in one place and put them to use straight away. You can divide the support resource for articles; categories; sections etc, providing direct, expanded explanations or a short answer for most common customer questions or needs.
A powerful set of settings of the Knowledge Base module makes an extension easy to customise. It has clean design and sleek functionality that makes navigation intuitively. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.
Point your customers with questions to instant service resource so they can find all the necessary information they need to make a confident purchase in your store.
Knowledge base offers the following features for easy knowledge management:
- Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
- The Search solutions allows you to find and allocate any information topic very quickly.
- Search solutions with the help of specified tags facilitates the search for the customer.
- Ability to sort articles by date and rating.
- Ability to Search articles by content or title.
- Ability to group solutions into specific topics and sub-topics to facilitate easier search.
- Ability to rate an article. Every customer can easily rate an article; therefore, it helps to constantly improve the quality of information in the knowledge base.
- WYSIWYG editor for writing articles. Ability to add authorship for articles.
- Ability to set up meta data for categories and articles.
- All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
- Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)
- Customers can get solutions to common problems 24x7.
- Reduce the workload on your help desk team.
- Reduce your support time and improves customer service.
- Effective sharing of knowledge improves overall productivity.
- Easy to navigate and manage.
Also you maybe interested in our Help Desk MX for Magento!
Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
If you have discovered that some very important and necessary feature is missed in this extension, please, let us know via firstname.lastname@example.org or via online chat.
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Module is easy to install and easy to upgrade, just follow step by step our user guide.
Support multiple stores, multiple languages and multiple domains.
No core modifications. Just copy extension files to store root directory.
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
You can customize extensions according to your needs and requirements.
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.