Mirasvit Blog

How we turned a Zendesk chat into our store powerful sales tool

How we turned a Zendesk chat into our store powerful sales tool

We suppose, no one needs a proof that communication with customers is decidedly important and that a quick response to a users’ questions strongly affects the conversion rate in any store. At present, it is not enough just to tell everything on the site pages - many potential customers prefer to ask than to look for the necessary information on the store pages.

Since the first days of mirasvit.com (since 2012), we have been actively used Zopim chat (now it is named Zendesk Chat). About a third part of our customers ask questions before placing their orders and as much ask after the purchase is completed.

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How To Resolve 404 Error: Page Not Found in Magento 2

How To Resolve 404 Error: Page Not Found in Magento 2

404 errors occur in all online stores. And it’s OK. New pages are added, old pages are removed. However, things go bad when the number of 404 errors becomes very high.

First of all, although 404 errors do not directly impact a store ranking on SERP, they consume already limited crawl budget. Thus, they bring you unnecessary losses.

Secondly, the only fact of 404 errors presence negatively influences customers’ impression.

Imagine the situation: any user visits your store and gets a page with 404 error. He/she does not obtain the required content and, consequently, starts hesitating. In most of cases, he/she does not keep searching for the information on your store but rather prefers not to make any purchase.

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6 common questions regarding Magento 2 Reward Points

6 common questions regarding Magento 2 Reward Points

We strive to convey the most detailed information on the product pages and manuals, but some questions are still open and arise quite often. Let's consider the most typical Reward Points + Referral program questions related to the extension operation:

Q: Suppose we created an earning rule for a product sharing rule on social networks. Is there any way to set any time interval between valid clicks (e.g. for share or like), so that preventing fraudulent actions?

A: Yes, we envisioned this alternative and added the possibility to limit the points maximum number earned per day for unique loyalty programs. In every rule, there is the "Actions" section where you can set the limit for earned points.

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Common issues and few hacks with Magento 2 Full Page Cache

Common issues and few hacks with Magento 2 Full Page Cache

From time to time we receive complains from our customers for the slow speed of their Magento 2 stores. They ask us to help them to solve the speed problem. In this article, we tried to collect our experience and share a few hacks regarding fixing Magento store cache system.

It’s a very rare occasion that a store is slow because of a weak server. In most cases speed issues are related to a poor quality of some extensions or custom code inside your store. So to solve the problem and fix it, you need to spot the root causes. Let’s start with some basic info on the cache workflow and it will greatly help us later.

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Sphinx Search Ultimate VS Elastic Search Ultimate

Sphinx Search Ultimate VS Elastic Search Ultimate
Sphinx Search Ultimate and Elastic Search Ultimate have very similar functionality. The main and the only difference between Sphinx Search Ultimate and Elastic Search Ultimate is the usage of different search engines: Sphinx engine and Elasticsearch engine.
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How to Monitor Errors in Magento 2 Store

How to Monitor Errors in Magento 2 Store

We have a few questions to you: How often do you update your store? How often do you install a new extension on it? How often do you change settings configurations or make changes to the theme?

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How to improve Magento 2 Page Cache Hit Rate

How to improve Magento 2 Page Cache Hit Rate

Today, we are here to reveal some things about Magento 2 Page Cache performance. The aspects we are about to describe below may be well-known to you, however, it is useful to remind about them time after time.

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Mirasvit Extensions Update Digest

Mirasvit Extensions Update Digest

The first month of 2017 has passed and we’ve got a bunch of new features and improvements for your M1&M2 extensions.

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Advanced SEO Suite Onboarding Checklist (Part 11): Check Redirects Management Section

Advanced SEO Suite Onboarding Checklist (Part 11): Check Redirects Management Section

Today we’re ending our Advanced SEO Suite checklist with one of the most important section: Redirects management. You’ll be able to learn more about redirect types from this article links. Let’s go!

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Advanced SEO Suite Onboarding Checklist (Part 10): Check Rewrites Section

Advanced SEO Suite Onboarding Checklist (Part 10): Check Rewrites Section

This time we’ll review Rewrites Management section in your Advanced SEO Suite M1 extension. Rewrites prevail over SEO templates, so, please, pay attention to avoid any conflicts. Let’s start!

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