Tag: Helpdesk

How to Build Great Customer Service for your Magento Store?

When a customer buys from your online store, he has certain expectations when it comes to service level and customer support response times. Investing time and resources in enhancing customer support affects sale rates and your company's reputation...

5 great ways to improve your customer satisfaction

There are 5 essential facts about customer satisfaction and trust level importance: Customers twice more often share their bad experience, than good one You must work 12 times harder to cover 1 customer poor experience New buyers cost your store 6-7 times more to acquire The probability of selling to an existing customer is way more than to...

How we turned a Zendesk chat into our store powerful sales tool

We suppose, no one needs a proof that communication with customers is decidedly important and that a quick response to a users’ questions strongly affects the conversion rate in any store. At present, it is not enough just to tell everything on the site pages - many potential customers prefer to ask than to look for the necessary information on ...
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