Tag: rma

5 great ways to improve your customer satisfaction

Customer Satisfaction

There are 5 essential facts about customer satisfaction and trust level importance:

  • Customers twice more often share their bad experience, than good one
  • You must work 12 times harder to cover 1 customer poor experience
  • New buyers cost your store 6-7 times more to acquire
  • The probability of selling to an existing customer is way more than to a new buyer
  • Loyal customers are 10 times more valuable, than their first purchase.
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