Examples of triggers configuration
In this section, we try explain possible configuration of typical triggers.
-
Birthday wishes
Customer has birthday today.
- Event:
Customer Birthday
- Cancel Event: none
- Rules: none
- Mail Chain: After
0
days0
hours0
minutes sendHappy Birthday
email
- Event:
-
Abandoned cart
Visitor abandon their shopping cart.
- Event:
Abandoned Shopping Cart
- Cancel Event:
Order obtained new status
- Rules:
Cart: Total count of products
greater than
0
- Additionaly you can filter by
Customer Group
andAmount In Cart
- Mail Chain:
- After
0
days2
hours0
minutes sendAbandoned cart
email - After
5
days0
hours0
minutes sendAbandoned cart
email - After
15
days0
hours0
minutes sendAbandoned cart
emailwith coupon code
- After
Our extension considers the shopping cart as abandoned only after 1 hour.To trigger the event "Abandoned Shopping Cart" you need to add product to cart, navigate to the checkout. If you are not logged in, then you need to specify your name, last name and email. Wait 1 hour to register this event and you will receive an email according to the time set in the settings of the email queue for this trigger.
There is also another nuance, by default our extension restricts a number of abandoned carts for the same customer within the same store. This restriction is set to 1 abandoned cart within 7 days.
- Event:
-
Review request
Request review after placing the order.
- Event:
Order obtained new status
- Cancel Event: none
- Rules:
Number of reviews
is
0
- Mail Chain:
- After
2
days0
hours0
minutes sendReview request
email - After
10
days0
hours0
minutes sendReview request
emailwith coupon code
- After
- Event:
-
Nopurchase
Signs up but never purchases.
- Event:
Customer Logged In
- Cancel Event:
Order obtained new status
- Rules:
Sales Amount
is
0
- Mail Chain:
- After
10
days0
hours0
minutes sendWe miss you
emailwith coupon code
- After
45
days0
hours0
minutes sendWe miss you
emailwith coupon code
- After
- Event:
-
No activity some time
During some time customer not visit store.
- Event:
Customer Logged In
- Cancel Event:
Customer Logged In
- Rules: none
- Mail Chain:
- After
30
days0
hours0
minutes sendWe miss you
emailwith coupon code
- After
60
days0
hours0
minutes sendWe miss you
emailwith coupon code
- After
90
days0
hours0
minutes sendWe miss you
emailwith coupon code
- After
- Event:
-
Re-order
for example, if you sell consumables
- Event:
Order obtained 'Complete' status
- Cancel Event:
Order obtained 'Complete' status
- Rules: filter by category or product skus
- Mail Chain:
- After
30
days0
hours0
minutes sendRe-order
email
- After
- Event:
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