Examples of triggers configuration

In this section, we try explain possible configuration of typical triggers.

  • Birthday wishes

    Customer has birthday today.

    • Event: Customer Birthday
    • Cancel Event: none
    • Rules: none
    • Mail Chain: After 0 days 0 hours 0 minutes send Happy Birthday email
  • Abandoned cart

    Visitor abandon their shopping cart.

    • Event: Abandoned Shopping Cart
    • Cancel Event: Order obtained new status
    • Rules:
      • Cart: Total count of products greater than 0
      • Additionaly you can filter by Customer Group and Amount In Cart
    • Mail Chain:
      • After 0 days 2 hours 0 minutes send Abandoned cart email
      • After 5 days 0 hours 0 minutes send Abandoned cart email
      • After 15 days 0 hours 0 minutes send Abandoned cart email with coupon code

    Our extension considers the shopping cart as abandoned only after 1 hour.

    To trigger the event "Abandoned Shopping Cart" you need to add product to cart, navigate to the checkout. If you are not logged in, then you need to specify your name, last name and email. Wait 1 hour to register this event and you will receive an email according to the time set in the settings of the email queue for this trigger.

    There is also another nuance, by default our extension restricts a number of abandoned carts for the same customer within the same store. This restriction is set to 1 abandoned cart within 7 days.

  • Review request

    Request review after placing the order.

    • Event: Order obtained new status
    • Cancel Event: none
    • Rules: Number of reviews is 0
    • Mail Chain:
      • After 2 days 0 hours 0 minutes send Review request email
      • After 10 days 0 hours 0 minutes send Review request email with coupon code
  • Nopurchase

    Signs up but never purchases.

    • Event: Customer Logged In
    • Cancel Event: Order obtained new status
    • Rules: Sales Amount is 0
    • Mail Chain:
      • After 10 days 0 hours 0 minutes send We miss you email with coupon code
      • After 45 days 0 hours 0 minutes send We miss you email with coupon code
  • No activity some time

    During some time customer not visit store.

    • Event: Customer Logged In
    • Cancel Event: Customer Logged In
    • Rules: none
    • Mail Chain:
      • After 30 days 0 hours 0 minutes send We miss you email with coupon code
      • After 60 days 0 hours 0 minutes send We miss you email with coupon code
      • After 90 days 0 hours 0 minutes send We miss you email with coupon code
  • Re-order

    for example, if you sell consumables

    • Event: Order obtained 'Complete' status
    • Cancel Event: Order obtained 'Complete' status
    • Rules: filter by category or product skus
    • Mail Chain:
      • After 30 days 0 hours 0 minutes send Re-order email

Follow Up Email