Mail Log (Queue)

Extension allows to track triggered emails.

Go to Follow Up Email > Mail Log (Queue). You will see next fields:

  • ID - id of the mail
  • Scheduled At - time when email was added to the queue
  • Sent At - time when email was delivered to the recipient
  • Trigger - name of the email trigger
  • Status - current status of the trigger email. You can track emails with next statuses:
    • Ready to go - email is ready to be delivered
    • Delivered - email has already been delivered
    • Canceled - email delivery was cancelled, email can be cancelled by a cancellation event, trigger rules, global limitation settings or manually
    • Error - error was occurred while sending an email, click on the email in order to see the error details
    • Missed - email delivery wasn't occurred, if an email is not sent within 2 days after scheduled date
    • Unsubscribed - customer unsubscribed from email newsletter

Click on the triggered email. You will see detailed information about triggered email at the next tabs: General information, History, Variables.

The extension automatically removes the 30 days old emails from this section.

Follow Up Email