Customer Satisfaction Survey

Help Desk MX can include a satisfaction survey inside each agent's reply. You can enable this feature at Help Desk > Settings > Customer Satisfaction Survey > Send Survey Request via Email.

Customers will receive emails with the following block of statisfaction survey.

Tickets List

Go to the Help Desk > Customer Satisfaction to check results of surveys. At Help Desk > Reports > Customer Satisfaction you can find a satisfaction report.

Help Desk MX