How to remove the Help Desk MX extension

To remove the extension follow the next steps:

1. Login in to Magento backend, go to System > Tools > Compilation. Disable Compilation Mode (if enabled).

2. Remove the following file:

   • app/etc/modules/Mirasvit_Helpdesk.xml

3. If you have only one extension from Mirasvit installed, remove the following file:

   • app/etc/modules/Mirasvit_MstCore.xml
4. Go to System > Cache Management. Press the button Flush Magento Cache.

5. Remove the following folder:

   • app/code/local/Mirasvit/Helpdesk

6. Remove templates and layout files of the extension from your theme folder. The list of such files can be collected from files in the extension package.

7. Run following SQL Query (before running, replace [db_table_prefix] to your database table prefix. It can be found in the file /app/etc/local.xml)

    DROP TABLE [db_table_prefix]m_helpdesk_attachment;
    DROP TABLE [db_table_prefix]m_helpdesk_department_user;
    DROP TABLE [db_table_prefix]m_helpdesk_permission_department;
    DROP TABLE [db_table_prefix]m_helpdesk_field_store;
    DROP TABLE [db_table_prefix]m_helpdesk_field;
    DROP TABLE [db_table_prefix]m_helpdesk_permission;
    DROP TABLE [db_table_prefix]m_helpdesk_pattern;
    DROP TABLE [db_table_prefix]m_helpdesk_email;
    DROP TABLE [db_table_prefix]m_helpdesk_history;
    DROP TABLE [db_table_prefix]m_helpdesk_gateway;
    DROP TABLE [db_table_prefix]m_helpdesk_rule;
    DROP TABLE [db_table_prefix]m_helpdesk_satisfaction;
    DROP TABLE [db_table_prefix]m_helpdesk_ticket_tag;
    DROP TABLE [db_table_prefix]m_helpdesk_tag;
    DROP TABLE [db_table_prefix]m_helpdesk_template_store;
    DROP TABLE [db_table_prefix]m_helpdesk_template;
    DROP TABLE [db_table_prefix]m_helpdesk_message;
    DROP TABLE [db_table_prefix]m_helpdesk_user;
    DROP TABLE [db_table_prefix]m_helpdesk_ticket_aggregated_day;
    DROP TABLE [db_table_prefix]m_helpdesk_ticket_aggregated_hour;
    DROP TABLE [db_table_prefix]m_helpdesk_ticket_aggregated_month;
    DROP TABLE [db_table_prefix]m_helpdesk_draft;
    DROP TABLE [db_table_prefix]m_helpdesk_ticket;
    DROP TABLE [db_table_prefix]m_helpdesk_priority;
    DROP TABLE [db_table_prefix]m_helpdesk_status;
    DROP TABLE [db_table_prefix]m_helpdesk_department;

    DELETE FROM [db_table_prefix]core_resource WHERE code='mst_helpdesk_setup';