Follow Up Tab

Follow Up allows automatically sending a reminder email, changing a status/priority/owner of the ticket after a period of time.

Go to the Help Desk > Tickets. Open a ticket, open the Follow Up tab. You'll see the following options:

• Period - period after which follow up will be activated.
• Send Remind - if option is checked, reminder email will be automatically sent.
• Set Status - if option is selected, ticket status will be automatically changed.
• Set Priority To - if option is selected, ticket priority will be automatically changed.
• Set Owner To - if option is selected, ticket owner will be automatically changed.