Reports

Report by tickets

Go to the Help Desk > Reports > Tickets Report. You'll see a report by tickets.

Report columns:

  • Period - period of calculation
  • New Tickets Number - number of tickets created during the period
  • Solved Tickets Number - number of tickets which have recieved status 'Closed' during the period
  • Solved Tickets % = Solved Tickets Number / New Tickets Number * 100%
  • Changed Tickets Number - number of tickets changed during the period
  • 1st Reply Time - average time of first reply on new ticket for current period
  • Full Resolution Time - average time from tickets creation till ticket resolving
Help Desk MX