Reports - Help Desk MX

Report by tickets

Go to the Help Desk > Reports > Tickets Report. You'll see a report by tickets.

Report columns:

• Period - period of calculation
• New Tickets Number - number of tickets created during the period
• Solved Tickets Number - number of tickets which have recieved status 'Closed' during the period
• Solved Tickets % = Solved Tickets Number / New Tickets Number * 100%
• Changed Tickets Number - number of tickets changed during the period
• 1st Reply Time - average time of first reply on new ticket for current period
• Full Resolution Time - average time from tickets creation till ticket resolving