Manage Tickets

Go to the Help Desk > Tickets. You'll see a list of all current tickets. Using this grid you can do the following operations:

  • You can sort/filter tickets by any column
  • Using search box you can find a ticket by any information (ticket ID, subject, messages, tags)
  • You can do following mass actions:
    • Change status of tickets
    • Change owner (agent/department) of tickets
    • Move tickets to the archive
    • Move tickets to the SPAM
    • Delete tickets
      Administrator can restrict access to tickets and some actions usign permissions.

You can change the set of grid columns via Configuration Settings.

Tickets List

Help Desk MX