Reasons are possible situations, under which ordered item can be returned. Our extension provides five default Reasons, which are displayed on screenshot below:


All of them are located in their dedicated Grid at RMA -> Dictionaries -> Reasons. There you can also Change status (i. e. activate/deactivate) or Delete reasons, if you need to.

Typically, Reason is set by customer at RMA creation stage for each returned item separately. You can, however, to restrict customer by unchecking Reason at Require customers to select option at General Settings section of Settings. It shall be set then manually from backend.

You can also create a set of new Reasons, that will suit your return policy.

How to create a new Reason

Visit RMA -> Dictionaries -> Reasons and press Add New button. You will be brought to Reason creation page:

  • Title - title of the Reason.
    Unlike other strings, Reason titles can not be translated using locale CSV.
    Instead of this, use Store Chooser above Reason Edit form, to switch to the proper storeview, and enter to Title field proper translation.
  • Sort Order - sort order, the lesser - the higher.
  • Is Active - whether Reason is active and available for RMA item assignment.