Reasons are possible situations, under which ordered item can be returned. Our extension provides five default Reasons, which are displayed on screenshot below:
All of them are located in their dedicated Grid at RMA -> Dictionaries -> Reasons. There you can also Change status (i. e. activate/deactivate) or Delete reasons, if you need to.
You can also create a set of new Reasons, that will suit your return policy.
How to create a new Reason
Visit RMA -> Dictionaries -> Reasons and press Add New button. You will be brought to Reason creation page:
- Title - title of the Reason.
Unlike other strings, Reason titles can not be translated using locale CSV.
Instead of this, use Store Chooser above Reason Edit form, to switch to the proper storeview, and enter to Title field proper translation.
- Sort Order - sort order, the lesser - the higher.
- Is Active - whether Reason is active and available for RMA item assignment.
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