Resolutions are desired actions (or return types), that customer wishes for selected items. Our extension provides three most used return types, which are listed on screenshot below:


All of them are located in their dedicated Grid at RMA -> Dictionaries -> Resolutions. There you can also Change status (i. e. activate/deactivate) or Delete resolutions, if you need to.

Under any circumstances do not remove standard Resolutions, shipped with our extension. They are crucial for normal extension work.
If you do not need them, deactivate them either using Change status mass function, or with Is Active field at edit page.

Typically, Resolution is set by customer at RMA creation stage for each returned item separately. You can, however, to restrict customer by unchecking Resolution at Require customers to select option at General Settings section of Settings. It shall be set then manually from backend.

You can also create a set of new Conditions, that will suit your return policy.

How to create a new Resolution

Visit RMA -> Dictionaries -> Conditions and press Add New button. You will be brought to Condition creation page:

  • Title - title of the Resolution.
  • Code - unique internal code of Resolution.
  • Sort Order - sort order, the lesser - the higher.
  • Is Active - whether Condition is active and available for RMA item assignment.