Settings
All configuration settings are located at RMA > Settings, and consist of the following sections:
- General Settings - defines the most basic settings for tuning-up your Return policy.
- Federal Express Shipment - allows you to generated FedEx shipping labels directly from RMA. This section is described in dedicated Fedex section of this manual.
- Customer Account - allows you to turn on/off dedicated RMA section in customer's account.
- RMA Policy - allows you to define specific details of your RMA policy, such as status of orders to return, exchange and refund resolutions and so on.
- RMA Number - deals with RMA numbers generation.
- Email Notification Settings - allows you to set (or disable) your custom templates for email notifications. Read more here;
General Settings
Option | Description |
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Return Address | Return address of the store. Will be shown in the RMA Packing Slip. |
Default status for new RMA | When customer creates a new RMA, this option sets RMA default status. |
Default owner for new RMA | Sets default owner for a new RMA. |
Move RMA to Archive if it has one of following statuses | Option allows to archive RMA automatically. E.g. you can automatically move to the archive RMA with the status Closed. |
Ask customer to confirm shipping | If option is enabled, customer will be asked to confirm shipping of returned items. |
Shipping confirmation text | Text of shipping confirmation dialog. |
Enable option "This was a gift" | Option is useful, when your customers buys gifts for their friends. Friend can create an RMA request for gift. And initial customer will not be notified about such RMA. |
Enable integration with Help Desk | This option allows to convert Help Desk tickests to RMA requests. Works only if you have installed Mirasvit Help Desk MX extension. |
Code of "Brand" attribute | This field is used to create RMA reports by "Brand". To find correct code of your "brand" attribute go to the Catalog > Attributes. |
Allow upload only attachments with extensions | Customers will be allowed to upload only those types of files. |
Limit of attachments size | Customers will not be able to upload files with size more than this limit. |
Store attachments in | Allows to store attachments either in Database, or in File System. If you had selected the latter, make sure, that /media/rma/attachments directory is writable. |
Show Columns in RMA Grid | You can configure what columns you would like to show in the main RMA list in the backend. |
Allow RMA for offline orders | If option is enabled, RMA requests will be available for offline orders. |
CMS block for additional step | Allows to select the store page, where customer will be redirected after clicking the button Next Step from the Request New Return page. |
CMS block for RMA success page | Allows to select the store page, which will be shown for customer when RMA request is created. |
Require customers to select | Sets the required for customer fields to fulfil at the RMA request form. |
Use WYSIWYG editor in backend | Allows to use WYSIWYG editor in backend. |
Customer Account
Option | Description |
---|---|
Show RMA section in Customer Account | If option is enabled, RMA section is displayed in a customer account. |
RMA Policy
Option | Description |
---|---|
Allow to request RMA after order completion, days | Number of days after order completion, when customer can create an RMA request. |
Allow to request RMA if order has status | Sets product's order status(es) which allows customer to create RMA request. |
Allow to create Replacement Order, when item has resolution | Shows Replacement Order button on RMA, where at least one item has selected Resolutions. |
Allow to create Credit Memo, when item has resolution | Shows Credit Memo button on RMA, where at least one item has selected Resolutions. |
Allow return to Store Credit | Allows Quick Refund to Store Credie (works only when Mirasvit Store Credit is installed). |
Allow bundled items return one by one | Allows Bundled Items returns as independent items (set Yes), or as a single item (set No). |
Allow Guest Offline RMA | Allows Offline RMA to be placed by guests |
Allow RMA for multiple orders | Allows one RMA to contain items from several orders |
Ask to agree with RMA policy text | If option is enabled, RMA policy is shown when customer creates a new RMA. Customer must accept the policy to proceed with RMA. |
CMS block with RMA policy text | Sets CMS static block with text of RMA policy. To create and manage this block go to the: CMS > Static Blocks |
RMA Number
Option | Description |
---|---|
Number Format | You can specify a custom format for RMA numbers. You can use variables [store], [counter]. E.g. you have a format 'RM-[store][counter]' and you'll receive RMAs with numbers RM-1000001, RM-1000002, RM-1000003, etc. |
Start Counter From | Initial number of the counter. |
Counter Increment Step | Counter's increment step. |
Counter Length | Number of digits in the counter. |
Email Notification Settings
Option | Description |
---|---|
Email Sender | Sets email, from which letters will be sent to a customer. |
Template of Notification Email for Customer | Template of email notifications for customers. Also see how to customise email templates. |
Template of Notification Email for RMA Owner | Template of email notifications for RMA agents. Also see how to customise email templates. |
Template of Rule Notification | Template of email rule notifications. |
Send blind carbon copy (BCC) of all emails to | Allows to send blind carbon copy (BCC) of all outgoing emails to this list of emails. You can enter a comma-separated list of emails. |
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