All configuration settings are located at RMA > Settings, and consist of the following sections:
- General Settings - defines the most basic settings for tuning-up your Return policy.
- Federal Express Shipment - allows you to generated FedEx shipping labels directly from RMA. This section is described in dedicated Fedex section of this manual.
- Customer Account - allows you to turn on/off dedicated RMA section in customer's account.
- RMA Policy - allows you to define specific details of your RMA policy, such as status of orders to return, exchange and refund resolutions and so on.
- RMA Number - deals with RMA numbers generation.
- Email Notification Settings - allows you to set (or disable) your custom templates for email notifications. Read more here;
|Return Address||Return address of the store. Will be shown in the RMA Packing Slip.|
|Default status for new RMA||When customer creates a new RMA, this option sets RMA default status.|
|Default owner for new RMA||Sets default owner for a new RMA.|
|Move RMA to Archive if it has one of following statuses||Option allows to archive RMA automatically. E.g. you can automatically move to the archive RMA with the status Closed.|
|Ask customer to confirm shipping||If option is enabled, customer will be asked to confirm shipping of returned items.|
|Shipping confirmation text||Text of shipping confirmation dialog.|
|Enable option "This was a gift"||Option is useful, when your customers buys gifts for their friends. Friend can create an RMA request for gift. And initial customer will not be notified about such RMA.|
|Enable integration with Help Desk||This option allows to convert Help Desk tickests to RMA requests. Works only if you have installed Mirasvit Help Desk MX extension.|
|Code of "Brand" attribute||This field is used to create RMA reports by "Brand". To find correct code of your "brand" attribute go to the Catalog > Attributes.|
|Allow upload only attachments with extensions||Customers will be allowed to upload only those types of files.|
|Limit of attachments size||Customers will not be able to upload files with size more than this limit.|
|Store attachments in||Allows to store attachments either in Database, or in File System. If you had selected the latter, make sure, that
|Show Columns in RMA Grid||You can configure what columns you would like to show in the main RMA list in the backend.|
|Allow RMA for offline orders||If option is enabled, RMA requests will be available for offline orders.|
|CMS block for additional step||Allows to select the store page, where customer will be redirected after clicking the button Next Step from the Request New Return page.|
|CMS block for RMA success page||Allows to select the store page, which will be shown for customer when RMA request is created.|
|Require customers to select||Sets the required for customer fields to fulfil at the RMA request form.|
|Use WYSIWYG editor in backend||Allows to use WYSIWYG editor in backend.|
|Show RMA section in Customer Account||If option is enabled, RMA section is displayed in a customer account.|
|Allow to request RMA after order completion, days||Number of days after order completion, when customer can create an RMA request.|
|Allow to request RMA if order has status||Sets product's order status(es) which allows customer to create RMA request.|
|Allow to create Replacement Order, when item has resolution||Shows Replacement Order button on RMA, where at least one item has selected Resolutions.|
|Allow to create Credit Memo, when item has resolution||Shows Credit Memo button on RMA, where at least one item has selected Resolutions.|
|Allow return to Store Credit||Allows Quick Refund to Store Credie (works only when Mirasvit Store Credit is installed).|
|Allow bundled items return one by one||Allows Bundled Items returns as independent items (set Yes), or as a single item (set No).|
|Allow Guest Offline RMA||Allows Offline RMA to be placed by guests|
|Allow RMA for multiple orders||Allows one RMA to contain items from several orders|
|Ask to agree with RMA policy text||If option is enabled, RMA policy is shown when customer creates a new RMA. Customer must accept the policy to proceed with RMA.|
|CMS block with RMA policy text||Sets CMS static block with text of RMA policy. To create and manage this block go to the: CMS > Static Blocks|
|Number Format||You can specify a custom format for RMA numbers. You can use variables [store], [counter]. E.g. you have a format 'RM-[store][counter]' and you'll receive RMAs with numbers RM-1000001, RM-1000002, RM-1000003, etc.|
|Start Counter From||Initial number of the counter.|
|Counter Increment Step||Counter's increment step.|
|Counter Length||Number of digits in the counter.|
Email Notification Settings
|Email Sender||Sets email, from which letters will be sent to a customer.|
|Template of Notification Email for Customer||Template of email notifications for customers. Also see how to customise email templates.|
|Template of Notification Email for RMA Owner||Template of email notifications for RMA agents. Also see how to customise email templates.|
|Template of Rule Notification||Template of email rule notifications.|
|Send blind carbon copy (BCC) of all emails to||Allows to send blind carbon copy (BCC) of all outgoing emails to this list of emails. You can enter a comma-separated list of emails.|
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