Help Desk MX for Magento 2

Provide your online store customers with outstanding support. Collect and process all inquiries, emails and offline chat messages in one place! No piece of information will be lost, every message will be assigned to the right department and an appointed agent.

  • Connect all your mailboxes
  • Automate your business process using workflow rules
  • Contact third parties within a ticket
  • Receive instant push notifications
  • Browse full history of a ticket
  • Create custom fields
  • Manage access permissions
  • Evaluate customers' satisfaction using post support surveys
  • Check the operational efficiency using helpdesk reports
Extension Demos
Pick a quick tutorial to learn about various aspects of this extension

Powerful and Flexible solution for Store Support!

Help Desk MX is a must-have extension for your store!

Support service is one of the three pillars your online shop leans on. The better support you provide, the more returning customers you get.

Our extension is the most powerful and flexible solution for your store! It allows you to organize your support team's work the most efficient and convenient way ever.

Help Desk MX lets you get closer and more friendly with your customers using the following features:

  • create and use quick replies (save agent’s time!);
  • use WYSIWYG editor to create personalized replies (be different, think of your client!);
  • resolve issues ASAP, using the multi-department feature and assigning tickets to the right manager at once (be fast, your customers need you now!);
  • use smart workflow rules to manage auto-resolving tickets and optimize your support team's time;
  • make post support surveys for your customers to help your service stand out;
  • view advanced reports to evaluate your teams achievements.

Help Desk MX allows you not only help your customers with their current issues, but also make their customer experience better. Win more returning customers with our powerful solution!

Feature Highlights

Support for Guest Users

Helpdesk guest form

Let all users and customers be heard in your online store!

Every user is able to contact your support team even if he/she is not a registered/authorized store customer.

There are 4 easy ways for any shopper to get help:

  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address.

Stay connected with your customers using Help Desk solution!


Easy-to-Use User Interface

Customer tickets

Provide your customers with easy-to-reach support using Help Desk MX extension!

The clear and intuitive user interface of our solution allows your customers to save time by filling out only necessary fields in just a minute.

Customer can choose Priority and Department for the new ticket if you turn these options on while setting up the extension.

There is a possibility of adding attachments to tickets. It is an extremely useful feature if a customer wants to show your support team the issue on a screenshot, for instance.

Save your customers time with Help Desk MX!


Simple Tickets Management for Customers

Ticket view

Using Help Desk MX lets your customers manage all tickets fast and easy!

Quick reply or closing a ticket if it’s resolved, - just a second of their time!

It is also very convenient to look at all ticket history on the same screen at a glance.

Your customers will appreciate that your thinking about them!


Connect your Mailboxes

Helpdesk gateway

Connect your support team email boxes to Help Desk and convert emails from your customers into tickets automatically!

Help Desk MX extension is so smart that it regularly checks all connected mailboxes, fetches emails and converts them into Tickets! All further answers will be added to those tickets.

For example, you have several support departments in your online store: Sales, Billing, Returns and a Technical Department. Each department has its own email box for inbound inquiries. Using the gateways connection feature of the Help Desk MX extension, you may automatically redirect all of the requests flow of the specific department and convert them into support tickets for that department.

Now you and your customer do not have to login to the store account to reply the ticket! Just reply via your email client and Help Desk MX will redirect your message to the defined ticket!


Clear Back End Interface

Tickets

Manage customer tickets fast and easy with Help Desk MX interface for administration!

Manage tickets in a minute!

Our extension allows your store administrator to see all the important details at once.

Use internal filters for fast and easy organizing of all tickets. The extension allows you to filter tickets by any field (for example, by date created, status, priority, store view, user, etc).

Also you may use an internal search field for finding tickets by any keyword or key phrase.

Arrange your support team's work process using all features of Help Desk MX administration interface!


Extended interface

Help Desk MX's back end interface is flexible and you may set the main table columns to meet your preferences.

The following grid settings are available: Customer name, Department, Folder, Created, Action, ID, Last Replier, Status, Store View, Modified, Subject, User, Priority, Replies number, Last Reply at.


Fully Featured Ticket Cards

Ticket View

Help Desk MX allows your store support team members to manage every ticket hands-down!

General Tab indicates the most important information on every ticket and lets a manager take several immediate actions:

  • reply to a customer;
  • set ticket status and priority;
  • assign current inquiry to a proper department.

The default message recipient is, of course, the customer. However, the support manager may choose the third party as recipient. For example, it is necessary to clarify the delivery options with the specific shipping company. Help Desk MX allows you to exchange messages with any third party in private or public mode.

Another example: you need to send a message to your colleague. By choosing Internal Message, the customer will not see your correspondence. This is useful in case you have to exchange some technical details regarding the ticket subject.

If you need to observe all tickets from the customer, use the Other Tickets Tab. It indicates all tickets the current user has ever created, regardless of their statuses.

Resolve customers inquiries even more effectively with Help Desk MX!


Ticket Additional

Additional Tab shows the ticket history and other important details, like ticket channel. This might be useful if you measure and analyze results of every channel for creating inquiries.

For example, you may surprisingly find out that the largest amount of tickets in your shop were created via a native contact form. However, you thought customers use the Contact us tab often. This conclusion might be a reason to revise your store processes.

Also an assigned manager can change the ticket subject and create several comma-separated tags to find this ticket fast next time.

Organize your support tickets the most convenient way to save your team time and efforts!


Satisfaction Surveys

Arrange post service satisfaction surveys and be on the same wavelength as your customers!

Help Desk MX allows you to insert satisfaction surveys into an email's notifications footer.

This short poll lets your customers rate the quality of your support team members.

So, the extension allows you to evaluate each employee's performance.

Over and above, our solution makes your store shoppers feel heard and valued. They will definitely return for the next purchase!


Advanced Reports

Get key ticket indicators within seconds and analyze Reports data to boost performance and improve the relationship with your customers!

Help Desk MX built-in reports allows you to explore the following data:

  • new and changed tickets number
  • number of replies and solved tickets
  • first reply time and the full resolution time
  • satisfaction scores and response rates.

Our solution can help you in evaluating your support team performance!


Custom fields

Add any custom field to your ticket form. If you want to get more details about your customer issue, ask him/her to fill in the additional fields.

For example, you may add a Date field or ask your client to choose one of the Reasons he/she contacts you.

This option is available in the:

  • native contact form
  • contact tab
  • Help Desk ticket creating interface
  • popup contact form.

Help Desk MX extension gives your customers an option to fill in their inquiry easily therefore, providing you with the necessary issue-related information!


Workflow rules

Workflow rules allows you to arrange your support team's work processes in order to meet your needs and goals.

One of the most useful examples of a workflow rules application is creating a rule, which automatically closes the ticket if the customer who issued this ticket has not replied for 30 days.

Other useful applications of workflow rules might be the following:

  • set status to 'In Progress' upon receiving the first reply from the support team;
  • notify ticket owner if a ticket has not been answered for 3 days.

Access Permissions

Manage your support team permissions right into the administration interface of Help Desk MX!

You may set different permissions to access and manage departments and tickets.

This feature is useful if you need to separate the roles for your support divisions. For example, you have 3 support departments in your store: Sales, Billing and Technical and each division needs to manage only tickets related to their responsibilities and duties.


SPAM Protection

Create SPAM patterns in Help Desk MX administration interface and you will not receive any junk inquiries!

Our solution allows you to set any amount of SPAM filters. You may specify the scope for each pattern: header, subject or body.

Avoid spammy tickets thanks to spam patterns in Help Desk MX!


Email Notifications / Follow Up messages

Add Follow Up notifications for each ticket to remind a customer of important information.

Help Desk MX tickets managing interface allows a manager to add some notes related to a customer’s issue. Therefore, your customers are always awarded for their inquiry status.


Integration with RMA

Help Desk MX extension allows you to convert the tickets into RMA requests.

Let’s pretend that a customer emails returns@store.com. Help Desk MX Extension receives this email and converts it into a ticket automatically.

Support manager now has an option to convert this ticket into the RMA request by clicking the Convert to RMA. After converting to RMA, the inquiry all further emails related to the ticket will be automatically forwarded to the RMA extension and all correspondence will be carried out there.


Integration with Knowledge Base

Help Desk MX extension can be successfully integrated with the Mirasvit Knowledge Base extension.

In the case that you activate this feature, your store customers will search for the answer to their question right in the feedback popup window using your store's knowledge base before creating a ticket.

Then, if there is no relevant answer, they will be suggested to create a new ticket in the same popup.

If integration is disabled, all customers will open tickets first, instead of reading the FAQ.

Install Help Desk MX and win more satisfied and returning customers!
Screenshots
See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews (96)
Write Your Own Review
You're reviewing:Help Desk MX for Magento 2
Your Rating
  1. Overall Satisfaction
    100 %
    Best of the Best
    keylime from United States
    Superb Service and best quality.
  2. Overall Satisfaction
    100 %
    Best helpdesk for magento 2
    James from United States
    This extension plugs seamlessly with magento 2. Having used a stand alone helpdesk systems before, this one makes it very easy for customers to view their tickets, from their account section. Its also very convenient for the support agents. Its value for the money.
  3. Overall Satisfaction
    100 %
    Best in the market
    Onyekachi from Nigeria
    This help desk module is the best the best in the market. I was referred to it by a friend and I must he was right about the great features. Give it a try!!!
  4. Overall Satisfaction
    100 %
    Mr.
    Samuel from Santa Cruz, Bolivia
    Very good Extension!!! I recommend it!!!
  5. Overall Satisfaction
    100 %
    Powerfull Support Features
    itechnical from Riyadh, Saudi Arabia
    One of the best extensions for customer support ticketing in market , have many features already , i compare it to many other competitors and i found it is the best with very affordable price
  6. Overall Satisfaction
    100 %
    Great extension
    Rob from Budaors, Hungary
    The best solution for communicating with customers easily.
  7. Overall Satisfaction
    100 %
    Worth the money
    HappyMagento from Nairobi, Kenya
    Great way to adjust workflows how to process customer inquiries.
  8. Overall Satisfaction
    100 %
    Very good
    Chris from Ottawa, Canada
    Very useful and great support.
  9. Overall Satisfaction
    100 %
    Good extension
    Rob from Johannesburg, South Africa
    Simple and effective ticketing system.
    Allows an easy contact point for customers
  10. Overall Satisfaction
    100 %
    Strong extension
    Gökhan from Ankara, Turkey
    Very useful extension. I like it. Support perfect.
  11. Overall Satisfaction
    100 %
    Perfect
    Furio from Haarlem, Netherlands
    Must have for every magento 2 shop!
  12. Overall Satisfaction
    100 %
    Great Support
    Valneer from Italy
    Fast & great support! Nice extension.
  13. Overall Satisfaction
    100 %
    Excellent help desk solution
    NutriSol from Bodmin, United Kingdom
    This really is a great help desk and such good value as it is packed with features. It saves time and money as it makes managing customer enquires quick and easy.
  14. Overall Satisfaction
    100 %
    Great Extension
    Obinna from Lagos, Nigeria
    Top notch Extension for managing customers complaints and enquiries
  15. Overall Satisfaction
    100 %
    Absolutely well coded and excellent
    Vera from Tampere, Finland
    This magento helpdesk extension is well coded and absolutely excellent. it functions as described. the support document makes it easy to setup. i hihly recommend
  16. Overall Satisfaction
    80 %
    Works as advertised
    Ev_rdam from Netherlands
    Working as advertised. Would love a default view so we only see where we need to respond ourselves.
  17. Overall Satisfaction
    80 %
    Some problems, but now its working
    hubp from Pinneberg, Germany
    We have had some pitfalls.
    We have quite regular take the support from Mirasvit. But this is then quick and reactive.

    I wish the modules were more tested in advance, especially when doing a new release!!!
    (see 1.1.87)
  18. Overall Satisfaction
    100 %
    Very professionally made
    Daniel from Gurgaon, India
    I am happy we can import data from M1 into the new M2 plugin, that's great. Have not found this option at other Help Desk providers.
  19. Overall Satisfaction
    100 %
    Easy contact management
    Sam from Portsmouth, United Kingdom
    Having the ability for our customers to contact us via our web form on our contact us page and have a ticket raised that gets added to the magento backend has been fantastic, it means that the ticket can be routed to the correct person and with the SLA that tickets are responded to in a timely manner. It has reduced our phone calls since customers can keep track of the request via the website. Tickets rules are great as well as we can manipulate the category etc on the file based on the subject of the e-mail sent in. Very good extension.
  20. Overall Satisfaction
    100 %
    Very very useful extensions
    John from Gurgaon, India
    Very very useful extensions
  21. Overall Satisfaction
    100 %
    Excellent as expected!
    Push96 from Modena, Italy
    It has increased performance of customer service, now all messages are all handled from magento backoffice and we have full control off all tickets. It's like amazon message dashboard. Great module.
  22. Overall Satisfaction
    100 %
    Very professionally made
    Allan from Shepperton, United Kingdom
    I am happy we can import data from M1 into the new M2 plugin, that's great. Have not found this option at other Help Desk providers.
  23. Overall Satisfaction
    100 %
    Best
    Dodan from Colombo, Sri Lanka
    Make store life easier. Easy to handle customer issues.
  24. Overall Satisfaction
    100 %
    Fantastic Extension
    wrc from Antalya, Turkey
    100% recommended. Great Job!
  25. Overall Satisfaction
    100 %
    Superb extension.. Save money by paying one time here
    ads from Lewes, United States
    We used to spend a fixed amount for service for customer care, but now not any more
  26. Overall Satisfaction
    100 %
    Great extension
    Pascal from South Africa
    If you want to keep your customers happy at every stage then order this extension. They also have a great customer service. You will love it.
  27. Overall Satisfaction
    100 %
    Best Helpdesk
    Franco from Viterbo, Italy
    Helpdesk MX, like other modules for Magento 2 of all developers, was not without flaws, and who knows M2 knows what I'm talking about ... But the guys at Mirasvit are really good and quick to fix all the problems. Helpdesk seems really complete, I'm curious to see it in action on my website soon!
  28. Overall Satisfaction
    100 %
    Must have
    Mike from Echtenerbrug, Netherlands
    We get around 10 tickets a day and Helpdesk MX has reduced the time to process these tickets greatly. Because its not an external system you can connect customers to orders and directly see all needed info.
    Also works great in combination with RMA and Knowledge Base.
  29. Overall Satisfaction
    100 %
    Magento 1: Complete tool
    Henk from Netherlands
    This tool is very nice for helpdesk. We can't give support anymore without it! quick and good support
  30. Overall Satisfaction
    100 %
    Magento 1: Essential elements
    sh from Republic of Korea
    Used in conjunction with Sphinx Search Ultimate for integrated search.
  31. Overall Satisfaction
    100 %
    Magento 1: fantastic
    turgay from Istanbul, Turkey
    wonderful module definitely needs to be all magento
  32. Overall Satisfaction
    80 %
    Magento 1: Best ticket system for Magento
    Jakub from Bratislava, Slovak Republic
    We tried more ticketing systems for Magento but this is currently best one. Need some improvements but not a lot :-)
  33. Overall Satisfaction
    100 %
    Magento 1: Best Ticket System I ever had
    Mo'men from Alexandria, Egypt
    Guys this is the best ticket system for magento, I talk for real
    if you are looking for a good ticket system, this is the best one.
  34. Overall Satisfaction
    100 %
    This extension saves us hours of time every week
    John from Tilburg, Netherlands
    With great pleasure we've left our unsorted mailboxes with all kind of customer communications. Helpdesk MX helps us to keep track of all important customer questions and is a nice environment for collaboration of our customer service team.
  35. Overall Satisfaction
    100 %
    this is a very good extension
    Shawn from Long Keng, Hong Kong
    will recommend it and it save you time
  36. Overall Satisfaction
    100 %
    very good extension
    Shawn from Long Keng, Hong Kong
    very well done mirasvit
  37. Overall Satisfaction
    100 %
    Mirasvit Saves Money and Time
    Milosz from East Rutherford, United States
    Every module that our company has purchased from Mirasvit has never caused any tragic issues ( we have 8 ). Help Desk will definitely bring in more sales and customer satisfaction, and thats what you need in your business - Happy, taken care of more easily customers will be back with more purchases, because they remember the great buying experience they had with you! And whats even better? They refer you to others because we all love to share great experience with our families and friends! I recommend all mirasvit modules, they are not picey like their competitors and they will save you time and be compatible with your theme. Tickets are answered and issues are solved within a short period of time unlike others where they take days to solve your issue! HELP DESK IS A MUST!
  38. Overall Satisfaction
    100 %
    Magento 1: very nice
    Tanawat from Bangkok, Thailand
    very nicevery nicevery nice
  39. Overall Satisfaction
    100 %
    Looks Great!
    Jason from Cincinnati, United States
    We are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.
  40. Overall Satisfaction
    100 %
    Good extension and excellent services !
    Jensen from Taiwan
    Good extension and excellent services !
  41. Overall Satisfaction
    100 %
    Magento 1: Very useful
    Kacih from Netherlands
    Very good and useful extension. It saves us about $800 a year compared to an online customer support service.
  42. Overall Satisfaction
    100 %
    Magento 1: Powerful and easy to use
    xavier from La Landec, France
    Really nice extension. This is a must Have extension if you want to track every mail with your customers.
  43. Overall Satisfaction
    100 %
    Magento 1: Great magento extension and great support
    Harry from Parnell, New Zealand
    Mirasvit team is a real professional and support is fantastic. One of the best Magento extensions!
  44. Overall Satisfaction
    100 %
    Magento 1: Super help hesk module
    Mateusz from Uhowo, Poland
    I recommend this module installs him in the shop 5 am very happy with it.
  45. Overall Satisfaction
    100 %
    Magento 1: Help Desk Good
    Adam from Secret Harbour, Australia
    This Help Desk if another great extension, we are happy with the way it works and find this easy for staff to respond to clients questions easily

    Great stuff
  46. Overall Satisfaction
    100 %
    Magento 1: Great App and Support
    Leo from The Colony, United States
    Very helpful
  47. Overall Satisfaction
    100 %
    Magento 1: Nice Extension
    Harpreet from Plano, United States
    Nice extension with good support.
  48. Overall Satisfaction
    100 %
    Magento 1: Excellent Help Desk MX!!!
    Paulo from Uberlândia, Brazil
    Hello visitors, give up searching for Supplier Help Desk module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
  49. Overall Satisfaction
    100 %
    Very good and easy to use.
    Steve from Ontario, United States
    Very good and easy to use.
  50. Overall Satisfaction
    100 %
    Vital!
    S from Melbourne, Australia
    This is vital for inhouse own support ticketing system. Easily manageable and lots of options.
  51. Overall Satisfaction
    100 %
    Magento 1: Revolutionized our customer contacts
    Tim from Holland, United States
    Our old system of just replying to customer emails was a mess. It was always a pain to go back and find our contact history with any one customer. Now it is all centralized in one place - and the search function works great. Also, eliminates the problem of missing emails if they get accidentally routed as spam. Customers are happy and we can track issues and solve problems. We use it with the RMA extension also so we can easily initiate returns if necessary. Also a great alternative to the cloud contact guys out there, where you have to pay per user.
  52. Overall Satisfaction
    100 %
    Magento 1: Really good stuff
    MA from Melbourne, Australia
    Makes support much more manageable and declutters things. Also allows to be on top of issues and relevant people aware of them.
  53. Overall Satisfaction
    100 %
    Magento 1: One of the best extensions we have
    Daniel from Halstead, United Kingdom
    Having used this extension for over a year it has been irreplaceable for communicating with customers.Being able to manage customers into different departments and keeping tack of conversations over days/ weeks and longer makes this one of top used extensions that we wouldn't want to be without. we are now planning the move over to Magento 2 and this will certainly be on the list. In addition the customer support is outstanding, I rate them very highly.
  54. Overall Satisfaction
    100 %
    Magento 1: Perfect extension for Helpdesk within Magento
    Mayank from Bengaluru, India
    The extension is good if you wanted to allow customers to post tickets linked to their account. No need to have a separate login for posting tickets.
  55. Overall Satisfaction
    100 %
    Magento 1: RUN, don't walk, to get this extension!!
    Alphonse from Lincoln, United States
    In bad need of help organizing and categorizing our messaging torrent, we carefully evaluated several Help Desk solutions, both external apps/services and Magento extensions.

    With three completely independent online stores, plus eBay and Amazon presences, each with several associated email mailboxes, the chances for errors when managing customers inquiries/comments/requests are enormous. Remembering which customer asked what and when, and who responded how and when, always making sure that "Store A" doesn't reply to questions from "Store B" customers using the "Store C" email template, takes a lot of effort.

    So we reviewed our choices carefully. The usual evaluation criteria: cost, value, feature set, ease of use, vendor reputation, etc. And, frankly, we're so glad we chose Mirasvit's Help Desk MX!

    Whoever has installed Magento extension knows that not everything that shines is gold. All of them look great "on paper," but sometimes they either break something else or don't work as expected. Not this one: It does what it promises, it just works as expected.

    In a nutshell:
    - easy to install (it's a breeze)
    - intuitive to use
    - feature-rich
    - saves work and prevents errors
    - makes your small business look like a multi-million corporation
    - flexible and customizable
    - can't beat the price/value ratio
    - haven't come across any bugs so far

    And then comes their technical support, which deserves a special mention. Right after installing the extension, I noticed a problem with a couple of screens in one of our sites (which, by the way, uses an attractive but quite finicky theme). These problems were not the extension's fault, as it works just fine on our other two stores with different themes. But I contacted Mirasvit support and they fixed the issues in no time. I also had overlooked an additional issue during testing (also the extension not being the culprit) and they fixed it right away as well. I was very impressed by their immediate understanding of what the issues were. No ruber-stamped answers, no IFs, BUTs, or "We'll get back to you one of these days". They just got to work and fixed it. Like in the good old days of customer service. All politely communicated in excellent English, a rare commodity these days. In short: Outstanding technical support.

    The only weak spot of the extension may be the online User Manual, which is somewhat skimpy and devoid of illustrations. But frankly, the extension is so easy and intuitive to use that... who needs a manual!!

    Fantastic utility. I would give it 6 stars if I could!
  56. Overall Satisfaction
    100 %
    Magento 1: Works great.
    Bert from Cipayung, Indonesia
    This solution is a great alternative to paid online ticket system. Very easy to use and a lot of features. Work as expected :-)
  57. Overall Satisfaction
    80 %
    Magento 1: Good extension
    Valerio from Voghera, Italy
    Extension works well.
    Not easy to convince customer to stop calling by phone but this extension is a good help
  58. Overall Satisfaction
    100 %
    Magento 1: Excellent Product
    Segun from Manchester, United Kingdom
    It's just exactly what you need in a customer support ticketing system. Well done guys.
  59. Overall Satisfaction
    100 %
    Awesome Features along with outstanding Customer Service!
    Viktor from Steinbach, Canada
    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
  60. Overall Satisfaction
    100 %
    Magento 1: Great Solution For Growing Business
    Josh from St. Augustine, United States
    We used to use standard email and outlook for our support with clients. We needed an improvement and something integrated with the admin backend to save time from bouncing back and forth when assisting clients. We found this ext and were amazed by the features and time savings actions which hugely cuts down on our labor involved with assisting clients with issues. This is integrated with their RMA system which we also installed and overall a huge time saver when assisting clients with inquiries, rma's, etc. Also the quick responses are great for easy canned responses for common inquiries. We are actually about to also install their Knowledge Base ext as that is also integrated with the Help Desk and will further cut down on our inquires. Support is amazing here, long time client with many of their ext's installed. They are always there with quick fixes for any issues we have encountered@!
  61. Overall Satisfaction
    100 %
    Magento 1: Ample of Scope and Feature
    krishnendu from Guwahati, India
    Browsed through a large number of Helpdesk extensions and finally settled with this one and did'nt regret....!!
  62. Overall Satisfaction
    100 %
    Magento 1: Works great.
    Alex from Cottenham, United Kingdom
    Very nice extension and great company to work with...
  63. Overall Satisfaction
    100 %
    Magento 1: Great extension for customer service
    John from Gainsborough, United Kingdom
    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
  64. Overall Satisfaction
    100 %
    Magento 1: Great & thorough extension
    Mike from Belmont, United States
    This extension was very well thought out, has a lot of different features, and is still easy to use. The help desk is a must-have, in my opinion, and you can't get better than this version from Mirasvit.
  65. Overall Satisfaction
    100 %
    Magento 1: Best Helpdesk Extension around
    Sven from Hamm, Germany
    Rocksolid extension with a great flexibilitiy.
  66. Overall Satisfaction
    80 %
    Magento 1: Saves a lot of time and hassle
    Joelle from Shipley, United Kingdom
    Communication is difficult, and coordination even more so.
    Having the support/contact within Magento saves a lot of hassle and makes everything visible when reviewing a customer

    Would be even more perfect with support for IMAP folders and the ability to only ask for feedback at the last email, not every email (that's a suggestion)
  67. Overall Satisfaction
    100 %
    Magento 1: Amazing
    Bee from Aurora, United States
    WOrked right out of the box as described. So easy to setup as well.
  68. Overall Satisfaction
    100 %
    Magento 1: Very good
    Maxime from Charenton-le-Pont, France
    Easy to install. Quick support. Very efficient
  69. Overall Satisfaction
    100 %
    Magento 1: Excellent Product
    Mallesh from Smyrna, United States
    This is an excellent product which is working very similar to help desk product like JIRA. What I liked most about is its flexibility to configure the workflow and receiving the tickets through email.
    We have now decided to go with another extension from MIRASVIT.
  70. Overall Satisfaction
    100 %
    Magento 1: Perfect
    Bjorn from Gieterveen, Netherlands
    Works perfect. You can have every setting you want and it is easy to modify. Had some issues because of my template and the support is great! Worth the money.
  71. Overall Satisfaction
    100 %
    Magento 1: The best helpdesk extension you can find! Plus excellant support!
    Nicolas from Laval, Canada
    We've been through all Magento helpdesk kind extension with the goal of getting the best one and also taking in account the evolution of it. We wanted an extension evolving with time to always stay the best and giving all the functions a real support management system should offer in the long term. This extension does the job perfectly! It originaly come with everything anybodies needs and almost everything you can imagine! It's well organised, customizable etc...
  72. Overall Satisfaction
    100 %
    Magento 1: Great Support and Easy to Use
    Mark from Indianapolis, United States
    Worked great right after install - no issues! Love IT
  73. Overall Satisfaction
    100 %
    Magento 1: Customer support as it should be
    Sven from Dortmund, Germany
    The Help Desk extension is one of the most useful extension for our business. Before we used the extension, we were doing support by just plain email and this lead to the situation, that sometimes emails were overseen. This can't happen now anymore which increases customer satisfaction. Additionally the extension has many good and well thought features which are very useful. We won't miss it anymore!
  74. Overall Satisfaction
    100 %
    Magento 1: Robust and efficient extension, amazing customer support
    Sergiy from Montreal, Canada
    We have been looking for an extension that will help us to provide a better service and support to our external clients. After making evaluation of few add-ons, including extensions developed by Mage World and Aheadworks, the decision has been made to purchase Mirasvit product. Tool meets 90% of our requirements and have such degree of flexibility allowing many customizations we might have. Fantastic tool. Strongly recommend!
  75. Overall Satisfaction
    80 %
    Magento 1: Great system and great support
    Neal from Dubai, United Arab Emirates
    The helpdesk solution is great and very easy to use. The mirasvit team is also excellent and they implemented feature requests in approximately 2 weeks.
  76. Overall Satisfaction
    100 %
    Magento 1: good extention from mirasvit team
    amjath from Thiruvananthapuram, India
    this extension is very useful for customer satisfaction. here our customers mail to us and we can manse all query at one place.
  77. Overall Satisfaction
    100 %
    Magento 1: We use this Every Day
    brady from Memphis, United States
    This has made managing support issues so much easier. The best thing is that it is all managed right inside of the Magento Admin so there's no need to have customer service logging into another management application to handle all customer related concerns. It also allows everyone to see historical customer interactions which has helped resolve a number of issues on the phones and reduce support times.
  78. Overall Satisfaction
    80 %
    Magento 1: Awesome Extension
    Anil from New Delhi, India
    It is very well thought extension. Covers all the bases for Customer support. Can be awesome if it can add real time chat feature with Customer, that will make it complete HelpDesk
  79. Overall Satisfaction
    100 %
    Magento 1: Really a must have extension
    Robert from Oppegard, Norway
    Really a must have extension for your Magento install. 100% control over all emails on has a very usefull buildt in reminder function. And as always flawless support from Mirasvit team.
  80. Overall Satisfaction
    100 %
    Magento 1: Very useful
    Nicola from Santa Maria a Vico, Italy
    Easy and fully customizable. I definitely recommend it.
  81. Overall Satisfaction
    100 %
    Magento 1: Good code quality
    Tien from Hanoi, Vietnam
    Nice features set.
    Latest version has CCed email which is good to have.
  82. Overall Satisfaction
    100 %
    Magento 1: This guys are just awesome in all ways¡¡
    Felix from Valencia, Spain
    Best extensions, best custommer care and definitely the best support you can receive.
    They are quiet fast solving problems and doubts, i just worked with lot of extension providers but this guys are the best by far¡¡¡
    :)
  83. Overall Satisfaction
    100 %
    Magento 1: Great Extension
    niclamarino from United States
    This is a great extension, very useful and easy to customize and manage. I definally recommend it!

    Very kind and helpful user support as well.
  84. Overall Satisfaction
    100 %
    Magento 1: THOSE GUYS ARE GREAT
    NS from Marseillan, France
    I bought 6 extensions from those guys ,i am not an developer and i don't know much about extensions but they are providing a best support in the world.
    Extensions ZERO bugs , everything works perfectly

    THANKS GUYS
  85. Overall Satisfaction
    100 %
    Magento 1: Great extension
    Beatriz from United States
    This extension works really nice, we have tried other similar extensions before for customer services, but choosing this one was def. a good decision! To start with the extension was already really good, but the people behind it are truly helpful and always trying to fix small problems as fast as possible and they always provide very useful information!
  86. Overall Satisfaction
    100 %
    Magento 1: Solid, Well-Written Extension
    Mike from United States
    I've installed thousands of dollars of Magento extensions over the last few months and almost all of them came with a slew of headaches. While this extension will take some time to wrap your head around (because it is so feature rich), it is worth twice what it costs. The quality of the Mirasvit code cannot be understated. I am a developer and I respect the pride they take in their work. The code is solid and it "just works." Great job guys! Mike
  87. Overall Satisfaction
    100 %
    Magento 1: Perfect extension !!
    Jean-Hugues from Amblainville, France
    Very simple to install and to setup. First time I buy at Mirasvit but I am completely satisfied !! Quick support for information, extension working great and 0 bug within today. Helpdesk is powerful and completely customizable. Nice job!
  88. Overall Satisfaction
    100 %
    Magento 1: This is the best helpdesk Magento Extension.
    Kasmin from United States
    Great! Mirasvit created this extension.
  89. Overall Satisfaction
    100 %
    Magento 1: Very Very Pleased
    MancerCorp from United States
    a very clean, nice extension that loads and works seamlessly. Nice chart reporting features etc. Email polling is perfect. Support is excellent as well.
  90. Overall Satisfaction
    100 %
    Magento 1: Great extension and support
    Gideon from United States
    Great magento extentions with usefull and flexible/adjustable functionality, and the much more important thing - outstanding, or i should say, awesome customer support.
  91. Overall Satisfaction
    100 %
    Magento 1: Great extension and Support
    Sergio from United States
    Very fast reply directly with the requested solution.
  92. Overall Satisfaction
    100 %
    Magento 1: The value of help desk
    Andrea from United States
    Usually everybody is concentrated on sales, but the real road to success is the customer satisfaction and service offered. With Mirasvit Help Desk MX you have a powerful instrument to manage all your customers' requests in a clear and effective way. Easier than a chat, less expensive in human resources, more effective in problem solving.
    Technically this is a great piec of code: I installed it with any problem on my modded magento 1.8. The only suggestion I feel to give is to make the pop up responsive as it does not display properly on small screens as smartphones. I just added a line to make the button on the left disappear under 990px resolution (thanks to my theme).
  93. Overall Satisfaction
    100 %
    Magento 1: Great extension superb support
    David from United States
    We are using five extensions developed by Mirasvit. This is our newest addition. After testing Zendesk we decided to use Help Desk MX. It does everything that zen does, but better. I would high recommend it. Support is the best in the business.
  94. Overall Satisfaction
    100 %
    Magento 1: Must have extension
    Steve from United States
    We're very happy with the quality of Help Desk MX. Features are well-designed and work perfectly. Allows our support team to tackle a high volume of tickets. It is also includes excellent reporting so we can track how effective each agent is and identify problems. An excellent extension and must have one!
  95. Overall Satisfaction
    100 %
    Magento 1: Brilliant extension!
    Patrick from United States
    I have it for about 2 weeks. It was the best decision to buy help desk from Mirasvit. I have heard about your company, and this time decided to purchase an extension in your store. Brilliant and i would say that such responsible developers its not that easy to find. Cheers!
  96. Overall Satisfaction
    100 %
    Magento 1: Great Magento extension!
    Jack from United States
    This is simply a great Magento extension.

    Is easy to install, and integrates seamlessly. So far only positive feedback. I have decided to choose this extension in your store coz i bought your FPC (does miracles in my store) and i was absolutely amazed by your support team. Saw the demo and understood that this module is exactly what i was needed. The combination of price and functionality is great.

    Thanks.
Compatibility

The Help Desk MX for Magento 2 is compatible with:

Magento 2 Community Edition (CE)2.1.* - 2.3.*
Magento 2 Enterprise Edition (EE)2.1.* - 2.3.*
Magento 2 Cloud+
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Refund Policy

All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.

If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.

Support and bug fixing

Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan. 

We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).

Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.

Software updates

Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.