Knowledge Base for Magento 2

Knowledge Base or FAQ is an online store resource center that answers customers’ most popular questions and covers most customers’ self-service features.

Organize all frequent inquiries and other helpful content with our solution.

Reduce your support/helpdesk load and save your customers time using our Magento 2 FAQ extension!

Extension Demos
Pick a quick tutorial to learn about various aspects of this extension

Suggest to your online store customers a powerful help resource, save them time and make them happier!

Knowledge Base is the extension allowing you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.

Our solution makes your customers' self-service fast, easy and convenient, since it’s possible to:

  • perform searching by single words, words combinations, exact phrases or tags
  • get results from categories and articles
  • surf through categories via breadcrumbs or right menu
  • get an answer within seconds

FAQ for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store help center!

Our extension is not only fully featured, but also fully customizable.

You can make unique designs for each article using the built-in WYSIWYG editor or directly editing the HTML source code.

Knowledge Base is a SEO friendly extension. You may set meta tags for your articles so the snippets you have made yourself will be visible in search engines for the relevant search queries.

Also Knowledge Base administration interface allows you to:

  • set article status, sort order, SEO-friendly URL key and author
  • assign an article multiple tags and categories
  • define number of votes and rating for each article

Boost your customer experience with Knowledge Base Extension!

Feature Highlights

10 advantages you get with Knowledge Base

  • Conveniently structured Store Help Guide.
  • Search by categories and article content.
  • Search by word combination or exact phrases.
  • Save your customers time with Knowledge Base self-service.
  • Give your customers an excellent user experience returning answers in a split second!
  • Customize every article with WYSIWYG editor.
  • Get SEO-friendly URLs and search engine snippets for your help center articles.
  • Get your articles available in multiple categories.
  • Manage article ratings and votes.
  • Save your support team time and save money all at once!

Clear Customer Interface

magento 2 knowledge base

Knowledge Base interface is intuitive and clear for every customer.

Our solution allows your store clients to understand everything at a glance. All categories, questions and search strings are available at a single-click.


Convenient Article Page

magento 2 knowledge base

Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understood for every customer.

The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways:

  • using breadcrumbs under the main menu (it allows to return to any parent directory);
  • using right menu ‘Categories’ (it is very easy to access any related or even non-related category).

Also user can choose any of the tags assigned to the article and automatically get search results related to this tag.


Advanced Administrative Interface

magento 2 knowledge base

Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.

Our solution allows you to:

  • create articles with absolute custom design using WYSIWYG editor or editing HTML source code
  • make every article more visible in your help center by adding tags
  • assign several different categories to one article, if its content related to them
  • set SEO-friendly URL for each article
  • manage article status (active or not)
  • set sort order
  • define an article author

Manage your support articles fast and easy with Knowledge Base!


Relevant Search Results

magento 2 knowledge base

Knowledge Base allows your customers to perform search in several modes:

  • by exact phrase
  • by single word
  • by word combinations

Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:

  • categories names
  • articles content
  • tags

Your customer will see the most appropriate articles at a glance!


Use Ratings to sort articles by quality and relevance

Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.

For example, you added some information to the article ‘Shipping Fees’ and published it.

Customers rate this article over some time by voting if they consider ‘Shipping Fees’ useful. So the more votes the article gets, the higher the rating. Therefore, the high rating establishes a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.

Use ratings and votes to evaluate your help resource articles and constantly improve them!


SEO-friendly Knowledge Base

Besides SEO-friendly URLs which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).

Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.

This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.

Screenshots
See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews (35)
Write Your Own Review
You're reviewing:Knowledge Base for Magento 2
Your Rating
  1. Overall Satisfaction
    100 %
    Nice Extension
    wrc from Antalya, Turkey
    Thanks for another good extension! It was really convenient to manage different articles and to organize them in a well-looking way.
  2. Overall Satisfaction
    80 %
    Nice , but expected more
    itechnical from Riyadh, Saudi Arabia
    the extension have the basic needs of knowledge base , nice structure .. hopefully they can add more advanced features to it in future .
  3. Overall Satisfaction
    100 %
    Nice addition for every store
    Bulent from Bulgaria
    Nice addition for every store.
  4. Overall Satisfaction
    100 %
    integrated search function is great
    HappyMagento from Nairobi, Kenya
    Can reduce your customer help ticket workload by providing answers on most common questions.
  5. Overall Satisfaction
    100 %
    Excellent
    Vanleer from Italy
    Works very well!
  6. Overall Satisfaction
    80 %
    not fully mature - but reactive support
    hubp from Pinneberg, Germany
    The extension is not fully mature. We have had many pitfalls.

    Especially with different store views and stores. We have quite regular take the support from Mirasvit. But this is the quick and reactive.

    I wish the modules were more tested in advance.
  7. Overall Satisfaction
    100 %
    Nice Extension
    nikolas from Metamorfosi, Greece
    Nice extension. Does the job very well.
    Also, good aftersales support.
  8. Overall Satisfaction
    100 %
    Customer get help easy
    Sam from Portsmouth, United Kingdom
    Very good extension. Our customer now have a very well organised help centre they can refer to if they need help with an order or have a question about a product. We have found that customers often browse our help centre before they contact us so it really helps reduce support calls and e-mails.
  9. Overall Satisfaction
    100 %
    Knowledge Base
    Allan from Shepperton, United Kingdom
    i have been very happy with it. Best of all it supports composer based installation so is very easy to install
  10. Overall Satisfaction
    100 %
    Big time saver
    Mike from Echtenerbrug, Netherlands
    We now have much less customer questions than before.
    Because we provide answers to the most questions in the knowledge Base.
    Works great in combination with Helpdesk MX
  11. Overall Satisfaction
    100 %
    Magento 1: Mirasvit Knowledge Base
    sh from Republic of Korea
    We have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.
  12. Overall Satisfaction
    100 %
    Magento 1: Good value for money
    Jakub from Bratislava, Slovak Republic
    Well documented and easy to use
  13. Overall Satisfaction
    100 %
    Magento 1: Extremely helpfull and a lot of time saving
    Mihail from Romania
    I am using a chat module and noticed almost 90% of people asking one of 10 questions.
    I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
    People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
    And I noticed once client enters knowledge base, he checks also a lot of other issues.
    I think this action helps with conversions.
  14. Overall Satisfaction
    100 %
    Works wonderful...
    Emily from United States
    This added great functionality for our site to add articles.
  15. Overall Satisfaction
    100 %
    Magento 1: Excellent
    TLW from Springtown, United States
    Easy to install & works as advertised like the demo!
  16. Overall Satisfaction
    100 %
    Magento 1: Great APP
    Leo from The Colony, United States
    Works Great!
  17. Overall Satisfaction
    100 %
    Magento 1: Excellent Knowledge Base!!!
    Paulo from Uberlândia, Brazil
    Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
  18. Overall Satisfaction
    100 %
    Magento 1: Knowledge all the way
    Thijmen from Netherlands
    The extensions is great and add a lot of value to the magento store!
  19. Overall Satisfaction
    100 %
    Excellent module
    Jack from The Hyde, United Kingdom
    Purchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.
  20. Overall Satisfaction
    100 %
    Very good and easy to use.
    Steve from Ontario, United States
    Very good and easy to use.
  21. Overall Satisfaction
    100 %
    Simple knowledgebase
    S from Melbourne, Australia
    Simple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.
  22. Overall Satisfaction
    100 %
    Magento 1: worked great...
    Emily from United States
    suited our needs and worked great.
  23. Overall Satisfaction
    100 %
    Awesome Features along with outstanding Customer Service!
    Viktor from Steinbach, Canada
    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
  24. Overall Satisfaction
    100 %
    Magento 1: Great extension!
    Alex from Cottenham, United Kingdom
    Very nice extension. Works as described.
  25. Overall Satisfaction
    100 %
    Magento 1: Very happy with it
    Davide from Cinisello Balsamo, Italy
    Excellent module and good support. Sure I will buy again.
  26. Overall Satisfaction
    100 %
    Magento 1: Great Product Fewer Calls
    David from Saint Paul, United States
    Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
  27. Overall Satisfaction
    100 %
    Magento 1: Excellent Extension
    Sven from Dortmund, Germany
    With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
  28. Overall Satisfaction
    100 %
    Magento 1: An excellent addition to any site
    Dan from Halstead, United Kingdom
    Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.

    Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)

    Also support from these guys is excellent, I thoroughly recommend.

  29. Overall Satisfaction
    100 %
    Magento 1: Works as expected
    Tien from Hanoi, Vietnam
    Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
  30. Overall Satisfaction
    100 %
    Magento 1: Quick and Easy
    dgitman from United States
    Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
  31. Overall Satisfaction
    100 %
    Magento 1: Great extension
    Webtrail from United States
    Does what is says. Fast and friendly support. Recommend.
  32. Overall Satisfaction
    100 %
    Magento 1: Excellent Product - Superior Support
    seathd from United States
    Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
    This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
    Now I'm one loyal customer.
  33. Overall Satisfaction
    100 %
    Magento 1: Only positive feedback
    Neil from United States
    Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
  34. Overall Satisfaction
    100 %
    Magento 1: A super tool with very good Service
    Nigel from United States
    This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
  35. Overall Satisfaction
    100 %
    Magento 1: Dave
    Great from United States
    Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
Compatibility

The Knowledge Base for Magento 2 is compatible with:

Magento 2 Community Edition (CE)2.0.* - 2.3.*
Magento 2 Enterprise Edition (EE)2.0.* - 2.3.*
Magento 2 Cloud+
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Refund Policy

All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.

If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.

Support and bug fixing

Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan. 

We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).

Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.

Software updates

Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.