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Knowledge Base for Magento 2

KB2 Created with Sketch.

Knowledge Base or FAQ is an online store resource center that answers the customers’ most popular questions and covers most customers’ self-service features.

Organize all frequent inquiries and other helpful content with our solution.

Reduce your support or helpdesk's load and save your customers some time using our Magento 2 FAQ extension!

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Feature Highlights

Introduce your online store customers to a powerful help resource so you can save them time, and make them smile!

Knowledge Base is the extension that allows you to organize the most frequently asked questions or any other helpful information using articles that are sorted by some defined categories.

Our solution makes your customers' self-service fast, easy, and convenient as it lets you:

  • perform a search by a single word, words combinations, exact phrases or tags
  • get results from categories and articles
  • surf through categories via breadcrumbs or the right menu
  • get an answer within seconds

FAQ for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store's help center!

Our extension is not only fully-featured but also fully customizable.

You can make unique designs for each article using the built-in WYSIWYG editor or directly edit it with the HTML source code.

Knowledge Base is an SEO-friendly extension. You may set meta tags for your articles, so the snippets you've made by yourself will be visible on your search engines for relevant search queries.

Also, the Knowledge Base administration interface allows you to:

  • set article status, sort order, SEO-friendly URL key, and author
  • assign an article, multiple tags, and categories

Boost your customers' experience with our Knowledge Base Extension!

10 advantages you get with Knowledge Base

  • Conveniently structured Store Help Guide.
  • Search by categories and article content.
  • Search by word combination or exact phrases.
  • Save your customers time with Knowledge Base self-service.
  • Give your customers an excellent user experience by returning answers in a split second!
  • Customize every article with WYSIWYG editor.
  • Get SEO-friendly URLs and search engine snippets for your help center articles.
  • Get your articles available in multiple categories.
  • Manage article ratings and votes.
  • Save your support team some time and save some money all at once!

Clear Customer Interface

magento 2 knowledge base

Knowledge Base interface is intuitive and clear for every customer.

Our solution allows your store's clients to understand everything in a glance. All categories, questions, and search strings are available with a single click.


Convenient Article Page

magento 2 knowledge base

Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understandable by every customer.

The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways, which are, by:

  • using breadcrumbs under the main menu (it allows them to return to any parent directory);
  • using the menu 'Categories' (it is very easy to access any related or even non-related category).

Also, users can choose any of the tags assigned to the article and automatically get search results related to this tag.


Advanced Administrative Interface

magento 2 knowledge base

Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.

Our solution allows you to:

  • create articles with a custom design using WYSIWYG editor or by editing the HTML source code
  • make every article more visible in your help center by adding some tags
  • assign several categories to one article, if its contents are related to them
  • set SEO-friendly URL for each article
  • manage article status (active or not)
  • set sort order
  • define an article by its author

Manage your support articles fast and easy with Knowledge Base!


Relevant Search Results

magento 2 knowledge base

Knowledge Base allows your customers to perform a search in several modes:

  • by exact phrase
  • by a single word
  • by word combinations

Whatever your customers' enter in the search string, our solution gives the most relevant result list in a split of second from:

  • category names
  • articles content
  • tags

Your customer will see the most relevant articles in a glance!


Use Ratings to sort articles by quality and relevance

Knowledge Base Extension lets you organize all the articles by their quality, using ratings and vote numbers for each article.

For example, you added some information to the article 'Shipping Fees' and published it.

Customers' rate this article over some time by voting if they considered 'Shipping Fees' useful. So the more votes the article gets, the higher the ratings. Therefore, the high rating establishes a ground for assigning a good quality to the article. If the rating is low, you need to edit the content and add some more useful and clear information.

Use ratings and votes to evaluate your knowledge base articles and constantly improve them!


SEO-friendly Knowledge Base

Besides SEO-friendly URLs, which you may set in the administrator interface, you can also customize your articles' appearance in the search engine results (snippets).

Manage Meta Title and Description to make every article more visible on Google or any other search engine.

This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.

See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews 37
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Your Rating
Get extension
PA  from Manchester, United Kingdom
Just what I was looking for and easy to install and set up. Thanks
Excellent
brightbrain.com  from United States
We have some css issues but everything else works great. Especially now that there is rich snippets, it is the complete package and a great choice for a KB/FAQ
Nice Extension
wrc  from Antalya, Turkey
Thanks for another good extension! It was really convenient to manage different articles and to organize them in a well-looking way.
Nice , but expected more
itechnical  from Riyadh, Saudi Arabia
the extension have the basic needs of knowledge base , nice structure .. hopefully they can add more advanced features to it in future .
Nice addition for every store
Bulent  from Bulgaria
Nice addition for every store.
integrated search function is great
HappyMagento  from Nairobi, Kenya
Can reduce your customer help ticket workload by providing answers on most common questions.
Excellent
Vanleer  from Italy
Works very well!
Installed also: Help Desk MX M2
not fully mature - but reactive support
hubp  from Pinneberg, Germany
The extension is not fully mature. We have had many pitfalls.

Especially with different store views and stores. We have quite regular take the support from Mirasvit. But this is the quick and reactive.

I wish the modules were more tested in advance.
Nice Extension
nikolas  from Metamorfosi, Greece
Nice extension. Does the job very well.
Also, good aftersales support.
Customer get help easy
Sam  from Portsmouth, United Kingdom
Very good extension. Our customer now have a very well organised help centre they can refer to if they need help with an order or have a question about a product. We have found that customers often browse our help centre before they contact us so it really helps reduce support calls and e-mails.
Knowledge Base
Allan  from Shepperton, United Kingdom
i have been very happy with it. Best of all it supports composer based installation so is very easy to install
Big time saver
Mike  from Echtenerbrug, Netherlands
We now have much less customer questions than before.
Because we provide answers to the most questions in the knowledge Base.
Works great in combination with Helpdesk MX
Magento 1: Mirasvit Knowledge Base
sh  from Republic of Korea
We have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.
Magento 1: Good value for money
Jakub  from Bratislava, Slovak Republic
Well documented and easy to use
Magento 1: Extremely helpfull and a lot of time saving
Mihail  from Romania
I am using a chat module and noticed almost 90% of people asking one of 10 questions.
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
Works wonderful...
Emily  from United States
This added great functionality for our site to add articles.
Magento 1: Excellent
TLW  from Springtown, United States
Easy to install & works as advertised like the demo!
Magento 1: Great APP
Leo  from The Colony, United States
Works Great!
Installed also: RMAHelp Desk MX
Magento 1: Excellent Knowledge Base!!!
Paulo  from Uberlândia, Brazil
Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
Magento 1: Knowledge all the way
Thijmen  from Netherlands
The extensions is great and add a lot of value to the magento store!
Excellent module
Jack  from The Hyde, United Kingdom
Purchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.
Very good and easy to use.
Steve  from Ontario, United States
Very good and easy to use.
Simple knowledgebase
from Melbourne, Australia
Simple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.
Magento 1: worked great...
Emily  from United States
suited our needs and worked great.
Awesome Features along with outstanding Customer Service!
Viktor  from Steinbach, Canada
What can be felt, not always can be expressed in words, but I will try my best!

1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Magento 1: Great extension!
Alex  from Cottenham, United Kingdom
Very nice extension. Works as described.
Magento 1: Very happy with it
Davide  from Cinisello Balsamo, Italy
Excellent module and good support. Sure I will buy again.
Magento 1: Great Product Fewer Calls
David  from Saint Paul, United States
Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
Magento 1: Excellent Extension
Sven  from Dortmund, Germany
With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
Magento 1: An excellent addition to any site
Dan  from Halstead, United Kingdom
Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.

Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)

Also support from these guys is excellent, I thoroughly recommend.

Magento 1: Works as expected
Tien  from Hanoi, Vietnam
Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
Magento 1: Quick and Easy
dgitman  from United States
Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
Magento 1: Great extension
Webtrail  from United States
Does what is says. Fast and friendly support. Recommend.
Magento 1: Excellent Product - Superior Support
seathd  from United States
Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
Magento 1: Only positive feedback
Neil  from United States
Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
Magento 1: A super tool with very good Service
Nigel  from United States
This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
Magento 1: Dave
Great  from United States
Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
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$99
90 days FREE support
FREE lifetime updates
30 days money back guarantee
Compatible with:
Community: 2.0.* - 2.4.*
Enterprise: 2.0.* - 2.4.*

Live customer feedback

Latest comments
Adrian Marsden
Nov 30, 2020
this was not helpfull at all!
Abdul Nasir Khan
Nov 29, 2020
Improved Sorting for Magento 2 extension is very helpful to show the products what the customers are looking and to increase the conversion.
SAFWAN JAWAD
Nov 27, 2020
Cool
Hasan Khan
Nov 27, 2020
Good and Fast service.
See all comments

The real-time results of the satisfaction survey of our customers

83%
said great
for the last 100 responses
Reasons to choose Mirasvit
Client focusing and satisfaction

These are our primary. A major portion of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support staff have invested the best knowledge and experience in the field into our work, so you know you can come back to us again and again.

Remarkable support

90-days free and high quality support. We go to great lengths to provide maximum satisfaction with every module you have purchased in our store. By helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with our extension’s performance for any reason, we provide a full refund.

Constant improvements and upgrades

We provide you with lifetime free updates. We constantly add new features to all our modules, and are always interested in hearing your opinion and implementing your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every aspect of our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

The Module is easy to install and upgrade, just follow our step-by-step user guide.

Safe Magento updates

No core modifications. Just use the composer or copy the extension’s files to the root directory of your store.