Knowledge Base for Magento 2
Knowledge Base or FAQ is an online store resource center that answers the customers’ most popular questions and covers most customers’ self-service features.
Organize all frequent inquiries and other helpful content with our solution.
Reduce your support or helpdesk's load and save your customers some time using our Magento 2 FAQ extension!
Introduce your online store customers to a powerful help resource so you can save them time, and make them smile!
Knowledge Base is the extension that allows you to organize the most frequently asked questions or any other helpful information using articles that are sorted by some defined categories.
Our solution makes your customers' self-service fast, easy, and convenient as it lets you:
- perform a search by a single word, words combinations, exact phrases or tags
- get results from categories and articles
- surf through categories via breadcrumbs or the right menu
- get an answer within seconds
FAQ for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store's help center!
Our extension is not only fully-featured but also fully customizable.
You can make unique designs for each article using the built-in WYSIWYG editor or directly edit it with the HTML source code.
Knowledge Base is an SEO-friendly extension. You may set meta tags for your articles, so the snippets you've made by yourself will be visible on your search engines for relevant search queries.
Also, the Knowledge Base administration interface allows you to:
- set article status, sort order, SEO-friendly URL key, and author
- assign an article, multiple tags, and categories
Boost your customers' experience with our Knowledge Base Extension!
10 advantages you get with Knowledge Base
- Conveniently structured Store Help Guide.
- Search by categories and article content.
- Search by word combination or exact phrases.
- Save your customers time with Knowledge Base self-service.
- Give your customers an excellent user experience by returning answers in a split second!
- Customize every article with WYSIWYG editor.
- Get SEO-friendly URLs and search engine snippets for your help center articles.
- Get your articles available in multiple categories.
- Manage article ratings and votes.
- Save your support team some time and save some money all at once!
Clear Customer Interface
Knowledge Base interface is intuitive and clear for every customer.
Our solution allows your store's clients to understand everything in a glance. All categories, questions, and search strings are available with a single click.
Convenient Article Page
Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understandable by every customer.
The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways, which are, by:
- using breadcrumbs under the main menu (it allows them to return to any parent directory);
- using the menu 'Categories' (it is very easy to access any related or even non-related category).
Also, users can choose any of the tags assigned to the article and automatically get search results related to this tag.
Advanced Administrative Interface
Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.
Our solution allows you to:
- create articles with a custom design using WYSIWYG editor or by editing the HTML source code
- make every article more visible in your help center by adding some tags
- assign several categories to one article, if its contents are related to them
- set SEO-friendly URL for each article
- manage article status (active or not)
- set sort order
- define an article by its author
Manage your support articles fast and easy with Knowledge Base!
Relevant Search Results
Knowledge Base allows your customers to perform a search in several modes:
- by exact phrase
- by a single word
- by word combinations
Whatever your customers' enter in the search string, our solution gives the most relevant result list in a split of second from:
- category names
- articles content
Your customer will see the most relevant articles in a glance!
Use Ratings to sort articles by quality and relevance
Knowledge Base Extension lets you organize all the articles by their quality, using ratings and vote numbers for each article.
For example, you added some information to the article 'Shipping Fees' and published it.
Customers' rate this article over some time by voting if they considered 'Shipping Fees' useful. So the more votes the article gets, the higher the ratings. Therefore, the high rating establishes a ground for assigning a good quality to the article. If the rating is low, you need to edit the content and add some more useful and clear information.
Use ratings and votes to evaluate your knowledge base articles and constantly improve them!
SEO-friendly Knowledge Base
Besides SEO-friendly URLs, which you may set in the administrator interface, you can also customize your articles' appearance in the search engine results (snippets).
Manage Meta Title and Description to make every article more visible on Google or any other search engine.
This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.
Especially with different store views and stores. We have quite regular take the support from Mirasvit. But this is the quick and reactive.
I wish the modules were more tested in advance.
Also, good aftersales support.
Because we provide answers to the most questions in the knowledge Base.
Works great in combination with Helpdesk MX
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
Live customer feedback
The real-time results of the satisfaction survey of our customers
These are our primary. A major portion of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support staff have invested the best knowledge and experience in the field into our work, so you know you can come back to us again and again.
90-days free and high quality support. We go to great lengths to provide maximum satisfaction with every module you have purchased in our store. By helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
30-days money back guarantee. If you are not satisfied with our extension’s performance for any reason, we provide a full refund.
We provide you with lifetime free updates. We constantly add new features to all our modules, and are always interested in hearing your opinion and implementing your suggested features in our future developments.
We provide an expanded user guide for every aspect of our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
The Module is easy to install and upgrade, just follow our step-by-step user guide.
No core modifications. Just use the composer or copy the extension’s files to the root directory of your store.