Magento 2 rma extension bestseller magento extension

Return Merchandise Authorization (RMA) is a powerful tool for managing returns and/or exchanges of goods.

This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.

  • Let customers create return/exchange requests quickly and easily for online/offline orders
  • Reduce the load on your managers
  • Manage an intuitive and step-by-step frontend interface
  • Support of guests and registered customers RMA
  • Create RMA from the backend
  • Add own RMA statuses, reasons, resolutions
  • Analyze RMAs with powerful reports
Extension Demos
Pick a quick tutorial to learn about various aspects of this extension

The most flexible and powerful

Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of the returning and exchanging process in your store. RMA gives you and your customers the power of full control over their returns or exchanges of goods they purchased.

Our RMA solution for Magento 2 is flexible enough to cover all the possible situations in this field. To resolve the issues with returns or exchanges, the extension has 2 types of user interfaces: for store customers and for administrators. This allows you to take care of both sides: on one hand, every customer is able to manage the return or exchange of any product bought in the store but on the other hand, your store administrator is able to help with this at any moment, using the backend.

Customers can easily create requests for partial or full product return/exchange: there is a possibility to return just one or two items of five bought, for example. So, there is no need to send back all products purchased in the store.

10 advantages you get with RMA

  • Customers may manage and discuss with helpdesk their exchange/replacement orders at any time via emails.
  • Even guest users are able to discuss and add comments to their requests (no need to login to a user account to look at an RMA inquiry).
  • Your customers can return or exchange the number of items they need, instead of returning all purchased products.
  • Refund option is also available for store customers.
  • Customers may print shipping labels of various carriers (DHL, Fedex, etc.) and confirm the package has been sent via user interface, preventing frauds.
  • Administrators can help customers any time in creating RMA order from the backend interface.
  • Customize messages to clients' requested RMA.
  • Use quick responses and create your own templates for this feature.
  • Add custom fields to RMA orders.
  • Analyze advanced flexible RMA reports by statuses and reasons.
Feature Highlights

Flexible Configuration

magento 2 rma configuration

Configure Magento 2 RMA template according to the needs of your online store:

  • allow attachment file types
  • limit the size of any attachment
  • customize the RMA appearance in a Grid - choose the columns which are suitable and useful for your administrative needs (RMA and Order numbers, Customer email, name, RMA status, etc.)

Clear and Fast Communication with Workflow Rules

magento 2 rma workflow rules

Customize your RMA processes in accordance to the online store business model using flexible Workflow Rules.

Extension fits any store business model and responds any business process due to Workflow Rules.

While creating rules, you may tune into every step of the returns and exchanges making this process comfortable both for customers and administrators.

Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) that you wish, set Statuses and create Notification templates.

Win your customers loyalty using Workflow Rules!

Custom Email Notifications

Customized Email notifications allow you to make your communication process clearer, better and simpler than ever.

Create your own templates for emails and make your online store stand out above standards!

RMA for orders purchased in offline store

You can allow your customers to create RMA for any products purchased in offline store. By this way you'll reduce the load on your team.

Shipping Labels

magento 2 shipping label for rma

Prevent fraud in your store - use Shipping Labels!

Upload and print PDF shipping labels for a variety of post carriers (DHL, Fedex etc.). Both store customers and backend admins can manage labels and set return shipping statuses.

It is a really useful feature to avoid fraud in the process of sending back products. You will be able to track every delivery and every returned product.

Easy RMA discussion

magento 2 rma

Discuss RMA with a customer and give quick replies even without logging into your account!

Then see the RMA messages history inside RMA history to be up to date with every client situation.

Manage Reasons, Condition and Resolutions for customers’ RMA

magento 2 rma statuses

Give your customers the option to choose among different conditions, reasons and resolutions. Our RMA extension lets you create your own option for these fields according to your products characteristics.

Quick Responses

magento 2 quick responses

The quicker you reply to your customers, the more satisfied customers you get!

Use the Quick Responses template to automate different steps in the communication process. You may create your own templates for immediate replies and use them while discussing RMA with a customer.

Powerful Reports

Analyzing results is one of the most important part of improving the communication process. RMA reports shows you everything at a glance.

Watch the following:

  • RMAs by status numbers
  • period
  • number of total products returned
  • number of total RMAs
  • etc.

Also generate reports for RMAs by product and RMAs by brand.

Awareness is the key!

Custom Fields

Our RMA solution gives you unlimited customizing options and lets you create additional custom fields.

You can use them to store some additional information about RMA. For example, you could create a custom field to store info about shipping carriers or tracking numbers of returned products.

Install RMA extension and enjoy customer loyalty growth!
See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews (75)
Write Your Own Review
You're reviewing:RMA for Magento 2
Your Rating
  1. Overall Satisfaction
    100 %
    Best RMA extension
    Karl from United States
    This is by far the best RMA extension; it works out of the box.
    The routine is very easy, also for our customers.
  2. Overall Satisfaction
    100 %
    Nice product
    Suraj from United States
    Worth investing money for this.
  3. Overall Satisfaction
    100 %
    Must Have
    Keylime from United States
    This is a must have extension for all Magento 2 projects.
  4. Overall Satisfaction
    100 %
    Some startup issue but is working
    EV from Netherlands
    Decent, will improve the process of returns
  5. Overall Satisfaction
    100 %
    All what you need for your RMAs
    itechnical from Riyadh, Saudi Arabia
    Great Way to manage RMAs , have all what i needed with great flexibility to configure based on your needs
  6. Overall Satisfaction
    100 %
    Great RMA extension
    Anton from Nairobi, Kenya
    We are going also to purchase the store credit extension because it helps to save time doing refunds by giving the client a store credit.
    Everything worked out of the box after the installation.
  7. Overall Satisfaction
    100 %
    The Best!
    wrc from Antalya, Turkey
    Great extension great support and features. So far all works very well.
    Thank you Mirasvit!
  8. Overall Satisfaction
    100 %
    Fantastic rma system
    Cool from Copenhagen, Denmark
    Works right out of the box and it´s amazing in daily use.
  9. Overall Satisfaction
    80 %
    Good functionality
    Lari from Helsinki, Finland
    Otherwise excellent functionality, but we encountered some bugs with this module. Even after reporting the error with log output, it was difficult to work with their technical support because they continuously asked an access to our production environment in order to investigate the problem - to which of course we refused because our server contains sensitive customer data. We were then assigned another technical supporter after which everything got resolved. The bugs are now fixed and the module works as expected.
  10. Overall Satisfaction
    100 %
    No returns by default in open source
    Samuel from Portsmouth, United Kingdom
    As Magento open source lacks the ability to process refunds we decided to buy this extension. Like a lot of Mirasvit extensions there are a lot of configurable options which is a good thing, as you can make sure you have a returns process and policy that suits your business. Giving customer the ability to track returns and print postage labels has been great as it means that a lot of the returns process is pretty hands off. Really good extension for returns.
  11. Overall Satisfaction
    100 %
    Great solution
    Paul from O'Fallon, United States
    This is the best RMA solution on the market right now. It is fully customization and has a lot of features others do not, including "offline" RMA submission by guests.
  12. Overall Satisfaction
    100 %
    Stable, complete and a must have.
    LamboPlace from Kuala Lumpur, Malaysia
    We use this extension as the RMA of our marketplace ( As always, Mirasvit extension is stable, easy to use!
  13. Overall Satisfaction
    80 %
    Nice Extension
    Khali from Pakistan
    Sweet extension. Thanks guys
  14. Overall Satisfaction
    100 %
    great return request module
    Bulent from Bulgaria
    excellent and easy to use. such features must be part for magento core
  15. Overall Satisfaction
    100 %
    Good to save our time and customers comfort
    nav from Lewes, United States
    Though we didnt have the opportunity to use this extension much :) (not more than 3 times). But for the stores have a possibility to get "return request" from customer must have this to save huge time
  16. Overall Satisfaction
    100 %
    Great Extension for effective customer service
    Pascal from South Africa
    If you want to improve your customer service then go for this extension. It is very easy to configure and the customer service from these guys is fantastic.
  17. Overall Satisfaction
    100 %
    Good extension
    Inocentiu from Râmnicu Vâlcea, Romania
    Very good extension and support.
  18. Overall Satisfaction
    100 %
    Amazing extension!
    Daniel from Ajman, United Arab Emirates
    Very helpful extension!
  19. Overall Satisfaction
    100 %
    Amazing functions
    Mike from Echtenerbrug, Netherlands
    We get around 15-20 RMA requests a day.
    With Mirasvit RMA we now know the reasons why customers are returning / exchanging and we know what products will be returned so we can sell them again.
    Really love it.
  20. Overall Satisfaction
    100 %
    Good extension!
    tian from Los Angeles, United States
    very good, thanks. This RMA extension important for me.
  21. Overall Satisfaction
    100 %
    Magento 1: Handy for changing products for customers
    Henk from Netherlands
    This is the only extension that can change products for customers in an order. Perfect Support!
  22. Overall Satisfaction
    100 %
    Magento 1: absolutely must be every magento
    turgay from Istanbul, Turkey
    wonderful module definitely needs to be all magento
  23. Overall Satisfaction
    100 %
    Magento 1: Perfect
    Marián from Bratislava, Slovak Republic
    Very helpful extension. Well coded :)
  24. Overall Satisfaction
    100 %
    Gzim from Vejen Municipality, Denmark
    The RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!

    Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.

    RMA + Store Credit = TIME SAVER - LIFE SAVER!
  25. Overall Satisfaction
    100 %
    Magento 1: GIVE IT A SHOT
    Ricardo from Hollywood, United States
    I actually love how simple it is to use.
  26. Overall Satisfaction
    100 %
    Magento 1: Full control of returns
    Robert from Oppegard, Norway
    This extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!
  27. Overall Satisfaction
    100 %
    Magento 1: good to use
    jean from Orange, United States
    it is very easy to install and setup. And it is very usefull.
  28. Overall Satisfaction
    100 %
    Magento 1: Very good extension
    Carlos from Alcalá de Guadaira, Spain
    We purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.
  29. Overall Satisfaction
    100 %
    Magento 1: The Best RMA for Magento 1
    Nikita from Brooklyn, United States
    Great work even better customer support. Congrats!

  30. Overall Satisfaction
    100 %
    Magento 1: Great extension
    Eyal from Los Angeles, United States
    works great, easy installation and setup...Save lots of hours to our customer service and easy for customers
  31. Overall Satisfaction
    100 %
    Looks Great!
    Jason from Cincinnati, United States
    We are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.
  32. Overall Satisfaction
    100 %
    Magento 1: Great Extension
    Tom from Kenosha, United States
    Worked Great on installation. Way better then aheadworks RMA and less $$$
  33. Overall Satisfaction
    100 %
    Very nice
    Steve from Ontario, United States
    Very nice
  34. Overall Satisfaction
    100 %
    Magento 1: Great extension
    Leo from The Colony, United States
    Really works well
  35. Overall Satisfaction
    80 %
    Henry from Longwood, United States
    This is very stable and a necessary M2 extension if you have a store. Their RMA is best overall.
    I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
  36. Overall Satisfaction
    100 %
    Magento 1: RMA
    tash from Hefei, China
    Good product - very recommended
  37. Overall Satisfaction
    100 %
    Magento 1: Great!!!
    Paulo from Uberlândia, Brazil
    Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
  38. Overall Satisfaction
    100 %
    Magento 1: Great
    Nadeem from London, United Kingdom
    works great support spot in wouldn't hesitate to buy again
  39. Overall Satisfaction
    100 %
    Magento 1: Good App. Good Support
    Slenderiser from Germany
    After pruchasing we needed some customization..Support did it very well!
  40. Overall Satisfaction
    60 %
    Magento 1: Good with some bugs
    Abhishek from Ahirka, India
    The extension is good, but it had some bugs which we solved ourself.
  41. Overall Satisfaction
    100 %
    Nice extension
    Bert from Cipayung, Indonesia
    Nice extension that work as expected. Miravist is very responsive to issues and feedback. Over-all great experience.
  42. Overall Satisfaction
    80 %
    Magento 1: Very Useful Extension
    Dan from Cincinnati, United States
    We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
  43. Overall Satisfaction
    100 %
    Magento 1: very well done extension
    Valerio from Voghera, Italy
    Extension works well and support is good.
    Translation can be improved.
    I recommend it.
  44. Overall Satisfaction
    100 %
    Awesome Features along with outstanding Customer Service!
    Viktor from Steinbach, Canada
    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
  45. Overall Satisfaction
    100 %
    Magento 1: Mirasvit 5 star Extensions
    Milosz from East Rutherford, United States
    When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!

    Thanks a lot!
  46. Overall Satisfaction
    100 %
    Magento 1: Great
    laury from West Hollywood, United States
    Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
  47. Overall Satisfaction
    100 %
    Magento 1: Useful plugin
    Peter from Central District, Hong Kong
    Have been using it in one project now going to buy another license for another
  48. Overall Satisfaction
    100 %
    Magento 1: Improved Client Experience
    Josh from St. Augustine, United States
    We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
  49. Overall Satisfaction
    100 %
    Magento 1: Verry advanced extension
    Bassam from Amsterdam, Netherlands
    As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
  50. Overall Satisfaction
    100 %
    Magento 1: Excellent extension
    Rabbit from Frederiksberg, Denmark
    This is a really "Must Have" extension to any professional magento admin.
    Great, stable and easy to handle.
  51. Overall Satisfaction
    100 %
    Magento 1: Best RMA Extension
    Abhishek from Gwalior, India
    This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
  52. Overall Satisfaction
    80 %
    Magento 1: Always good from MV
    SN from Amsterdam, Netherlands
    We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.

    We are using it for our stores and

    Great work!
  53. Overall Satisfaction
    100 %
    Magento 1: Return Management Full Fill my Store Need
    Rajat from Delhi, India
    Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
  54. Overall Satisfaction
    100 %
    Magento 1: Great!
    Gökhan from Bad Vilbel, Germany
    good extension and good support. i buy one extension more...
  55. Overall Satisfaction
    100 %
    Magento 1: Excellent Extension
    Junior from Levittown, United States
    Great tool, it can easily manage small and medium size business. Highly recommended.

    Thank you Guys,

    Sindress Boutique
  56. Overall Satisfaction
    100 %
    Magento 1: Good extension
    MBS from Delhi, India
    Easy to set-up, just great!
  57. Overall Satisfaction
    100 %
    Magento 1: Very efficient
    Maxime from Charenton-le-Pont, France
    Works perfectly, exactly what I was expecting.
  58. Overall Satisfaction
    100 %
    Magento 1: Great extension for tracking returns
    John from Gainsborough, United Kingdom
    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
  59. Overall Satisfaction
    100 %
    Magento 1: One stop RMA solution.
    Hashid from Bengaluru, India
    Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
  60. Overall Satisfaction
    100 %
    Magento 1: Returns made easy
    Bee from Aurora, United States
    Such an amazing extension. Made processing returns in the store a total breeze.
  61. Overall Satisfaction
    100 %
    Magento 1: The best RMA extension you can find! You can't go wrong with Mirasvit!
    Nicolas from Laval, Canada
    When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
  62. Overall Satisfaction
    100 %
    Magento 1: Perfect Module
    Ajay from New Delhi, India
    The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
  63. Overall Satisfaction
    80 %
    Magento 1: Vital for Magento Community
    Mitesh from Rancho Cucamonga, United States
    I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.

    1. Reporting for the reasons your products are returned.
    - Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.

    2. Issuing Exchanges
    - There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.

    Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
  64. Overall Satisfaction
    100 %
    Magento 1: Great extension
    Ferenc from Kazincbarcika, Hungary
    Very useful extension, recommended for everyone
  65. Overall Satisfaction
    100 %
    Magento 1: Very useful
    Nicola from Santa Maria a Vico, Italy
    This extension does exactly what it says and it works just fine!
    Great, fast and kind costumer support.
  66. Overall Satisfaction
    100 %
    Magento 1: Very useful extension
    Joe from Thailand
    A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
  67. Overall Satisfaction
    100 %
    Magento 1: RMA option for seller account
    sachin from United States
    Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
    My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
  68. Overall Satisfaction
    100 %
    Magento 1: great extension with excellent support
    dearsimon from United States
    have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
  69. Overall Satisfaction
    100 %
    Magento 1: RMA works great - highly recommended
    Bradles from United States
    RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
  70. Overall Satisfaction
    100 %
    Magento 1: Great RMA system
    Scott from United States
    Best RMA solution. Feature packed and well thought out interface!

    Agree with other reviewer that their should be an archives section to move completed RMA's to.
  71. Overall Satisfaction
    100 %
    Magento 1: Excellent!
    Raphael from United States
    I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

    The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
    There is no missing functionality and a must have for each shop owner.

    Just as nice idea for a future version:
    All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

    But anyway it´s just a fantastic extension.

    Here the competitors can learn what a well code quality means to a shop owner!

    Thank you very much!!!!!

  72. Overall Satisfaction
    100 %
    Magento 1: I recommend it
    Julia from United States
    Really vital module and must have for sure. I recommend.
  73. Overall Satisfaction
    100 %
    Magento 1: Well done!
    Rudolf from United States
    I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
  74. Overall Satisfaction
    100 %
    Magento 1: Great product and fantastic support
    Scott from United States
    Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
  75. Overall Satisfaction
    100 %
    Magento 1: Great extension & Service
    Anthony from United States
    An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks

The RMA for Magento 2 is compatible with:

Magento 2 Community Edition (CE)2.0.* - 2.3.*
Magento 2 Enterprise Edition (EE)2.0.* - 2.3.*
Magento 2 Cloud+
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Refund Policy

All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.

If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.

Support and bug fixing

Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan. 

We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).

Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.

Software updates

Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.