RMA for Magento 2
Return Merchandise Authorization (RMA) is a powerful tool for managing returns and/or exchanges of goods.
This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.
- Let customers create return/exchange requests quickly and easily for online/offline orders
- Reduce the load on your managers
- Manage an intuitive and step-by-step frontend interface
- Support of guests and registered customers RMA
- Create RMA from the backend
- Add own RMA statuses, reasons, resolutions
- Analyze RMAs with powerful reports
The most flexible and powerful
Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of the returning and exchanging process in your store. RMA gives you and your customers the power of full control over their returns or exchanges of goods they purchased.
Our Magento 2 RMA module is flexible enough to cover all the possible situations in this field. To resolve the issues with returns or exchanges, the extension has two types of user interfaces: for store customers and for administrators. This allows you to take care of both sides: on the one hand, every customer can manage the return or exchange of any product bought in the store, but on the other hand, your store administrator can help with this at any moment, using the backend.
Customers can easily create requests for partial or full product return/exchange. I.e., there is a possibility to return just one or two items of five bought. So, there is no need to send back all products purchased in the store.
10 advantages you get with RMA
- Customers may manage and discuss with helpdesk their exchange/replacement orders at any time via emails.
- Even guest users can discuss and add comments to their requests (no need to log in to a user account to look at an RMA inquiry).
- Your customers can return or exchange the number of items they need, instead of returning all purchased products.
- A refund option is also available for store customers.
- Customers may print shipping labels of various carriers (DHL, FedEx, etc.) and confirm that the package has been sent via a user interface, preventing fraud.
- Administrators can help customers any time in creating an RMA order from the backend interface.
- Customize messages to clients' requested RMA.
- Use quick responses and create your own templates for this feature.
- Add custom fields to RMA orders.
- Analyze advanced flexible RMA reports by statuses and reasons.
Configure Magento 2 RMA extension template according to the needs of your online store:
- allow attachment file types
- limit the size of any attachment
- customize the RMA appearance in a Grid - choose the columns which are suitable and useful for your administrative needs (RMA and Order numbers, Customer email, name, RMA status, etc.)
Clear and Fast Communication with Workflow Rules
Customize your RMA processes in accordance with your store business model using flexible Workflow Rules.
The extension can fit any business model and any processes due to Workflow Rules.
While creating rules, you may tune into every step of the returns and exchanges, making this process comfortable both for customers and administrators.
Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) that you wish, set Statuses and create Notification templates.
Win your customers' loyalty using Workflow Rules!
Custom Email Notifications
Customized Email notifications allow you to make your communication process clearer, better, and simpler than ever.
Create your own templates for emails and make your online store stand out above standards!
RMA for orders purchased in offline store
You can allow your customers to create RMA for any products purchased in an offline store. In this way, you'll reduce the load on your team.
Prevent fraud in your store - use Shipping Labels!
Upload and print PDF shipping labels for various post carriers (DHL, FedEx, etc.). Both store customers and backend admins can manage labels and set return shipping statuses.
It is a really useful feature to avoid fraud in the process of sending back products. You will be able to track every delivery and every returned product.
Easy RMA discussion
Discuss RMA with a customer and give quick replies even without logging into your account!
Then see the RMA messages history inside RMA history to be up to date with every client situation.
Manage Reasons, Condition and Resolutions for customers' RMA
Give your customers the option to choose among different conditions, reasons and resolutions. Our RMA extension lets you create your own option for these fields according to your products characteristics.
The quicker you reply to your customers, the more satisfied customers you get!
Use the Quick Responses template to automate different steps in the communication process. You may create your own templates for immediate replies and use them while discussing RMA with a customer.
Analyzing results is one of the most important parts of improving the communication process. RMA reports show you everything at a glance.
Watch the following:
- RMAs by status numbers
- number of total products returned
- number of total RMAs
Also, generate reports for RMAs by SKU and RMAs by brand.
Awareness is the key!
Our Magento RMA plugin gives you unlimited customizing options and lets you create additional custom fields.
You can use them to store some additional information about RMA in Magento 2 admin. For example, you could create a custom field to store information about shipping carriers or track numbers of returned products.
Install RMA extension and enjoy customer loyalty growth!
The routine is very easy, also for our customers.
Everything worked out of the box after the installation.
Thank you Mirasvit!
With Mirasvit RMA we now know the reasons why customers are returning / exchanging and we know what products will be returned so we can sell them again.
Really love it.
Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.
RMA + Store Credit = TIME SAVER - LIFE SAVER!
I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
Translation can be improved.
I recommend it.
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Thanks a lot!
Great, stable and easy to handle.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
Thank you Guys,
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Great, fast and kind costumer support.
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
Agree with other reviewer that their should be an archives section to move completed RMA's to.
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
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30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.