Magento Follow Up Extension

Follow Up Email

Trigger messages have proven to be a reliable tool of email marketing with a very high rate of response and conversion. Follow Up Email can bring up to 40% of the total income that you receive through the email distribution.

Compatible with:

Community -
Enterprise -
Follow Up Email is rated 5 out of 5 based on 45 user reviews
45 reviews
Screenshots 12 click to zoom

Top 5 Reasons to choose Magento Follow Up Email by Mirasvit

  • Powerful and flexible email editor

    Editing without limitations. You can include to email any block, text, order information, coupon etc

  • Analytics & insights

    Not just clicks. Our extension can track number of readers, clicks, placed orders and new reviews.

  • Flexible Rules

    Send emails only to relevant customers. You can send emails depends on purchased products, customer group, order attributes.

  • Easy to get started

    Get set up within minutes and start making your customers happy.

  • A cost-effective solution

    There are no annual or monthly fees, just purchase and use.

Some companies do not want to annoy their customers, and so do the mailing once a month. Some companies would like to send emails to the customers much more often, but they do not have the resources to prepare the high-quality emails weekly. With this extension, you will not lose the huge potential of email marketing.

The extension allows you to solve the following tasks:

  • to remind on the abandoned cart
  • to do the cross-sell based on the shopping cart or the previous sales
  • to remind of yourself the old customers who have not visited your site for a long time
  • to offer a discount (coupon code)
  • to remind customers of the need to re-order (for example, if you sell consumables)
  • to congratulate on birthday or other celebration
  • to automate emails with tracking information, after change order status New
  • to maintain good relationship with customers, to increase their loyalty
  • to turn the potential customers into buyers

Upon the occurrence of an event (making order, change of the order status, new abandoned cart, etc.), the extension automatically generates the chain of mails to be sent to the customer for a certain period of time, thereby reminding the customer of your store, order, cart, bought products, etc. Before sending the letter, the extension analyzes the previous activity of the customer based on rules (opening letters, go to the link, making order, number of reviews), and depending on it can change the message chain.

Improve Conversation Rate

  • Track and send emails to visitors who abandons a checkout

    Extension track all shopping carts and can send follow-up to customers or not registered visitors who abandoned their shopping carts.

    Extension automatically capture (using ajax) customer name and email address on all store pages (checkout, newsletter, registartion form etc)

  • Restore customer shopping cart just by one click on direct link in email

  • Auto-login customer by click on any link in email

Sell more and build customer loyalty

  • Ask review

    Extension can automatically send ask review emails after some time after purchase.

    Additonaly you can configure mail-chain with few messages, if customer not place review after first email.

  • A winback messagge

    Extension can send a winback message after some time out to customers who not visit store.

  • A product recommendation

    Extension can send product recommendation emails based on previous customer purchases.

  • Greet customers on their birthdays

  • Ability to integrate coupons in email

    You can specify what shipping rule related with email and extension will automatically generate unique coupon code to each email with ability to set up coupon lifetime

Analyze the efficienty and improve your emails

With Follow-Up Email you can easy tracking your email marketing performance and improve it.

  • Performance statistics for the email marketing Must Have

    • Track number of placed orders or reviews by clicking on the emailed link
    • Track number of visits by clicking on the emailed link
    • Track number of readers (visitors who open emails)
  • Ability to integrate Google Analytics tracking

  • Detailed statistics by each company / trigger

For Administrators

  • Extended set of events

    Email chain can be triggered and cancelled by one of these events:

    • Customer

      • Customer Logged In
      • New customer signup
      • Customer birthday
      • Customer activity
      • Newsletter subscription
      • Newsletter unsubscription
    • Order

      • Order obtained new status
      • Order obtained '###' status
    • Shopping cart

      • Abandoned Shopping Cart
      • Product price was changed
    • Wishlist
      • Product was added to Wishlist
      • Wishlist shared

    additionally you can add own events without changing extension

  • Flexible rules and conditions

    Ability to specify additional rules for start and stop of trigger:

    magento email extension

    • Customer
      • Group
      • Lifetime sales
      • Number of reviews
      • Number of orders
      • Subscription status
    • Shopping cart
      • Total quantity of products
      • Total count of products
      • Subtotal
      • Product(s)
      • Category of products
    • Order
      • Total quantity of products
      • Total count of products
      • Grand Total
      • Product(s)
      • Category of products
  • Intuitive email builder

    Extension provide wysiwyg email editor. Also extension include few common magento email templates.

  • Ability to import templates from MailChimp to Magento Follow Up Email extension

  • Ability to set the trigger’s period of activity

    magento send follow up

  • Ability to specify a delay of sending mails in days, hours, minutes

  • Ability to specify different coupons for different items of the chain

  • Ability to display additionally Related Products, Associated Products, Upsells Products

  • Ability to view the sent mails

  • Ability to view the queue of mails to be send

  • Ability to generate email for past events

  • Ability to specify an SMTP server to send mails

  • Sandbox mode

    If sandbox mode enabled, all mails are send to the test email

Additional Features

  • Direct link to unsubscribe in email
  • Direct link to viewing the email in browser (not display correctly? View in browser)
  • Rapid going from the mail to the store with automatic authorization Feb 05, 2016
  • Note for using shopping cart price rules Feb 04, 2016
  • Problem outputting images Feb 01, 2016
  • Additional information on the available template methods Jan 26, 2016
  • Setting for automatic logs removing Jan 20, 2016
  • Template method for retrieving URL to product review form Jan 18, 2016
  • Wrong image headers for Jan 15, 2016
  • New order rule: Payment Method Jan 14, 2016
  • MstCore (common for all extensions): Fpc Crawler Jan 13, 2016
  • MstCore (common for all extensions): Improve validator Dec 28, 2015
  • New wishlist rule: Number of passed days since date when a product was added to wishlist Dec 15, 2015
  • Ability to generate email queue for event "Product was added to wishlist" manually Dec 04, 2015
  • Option to enable/disable email logging Nov 09, 2015
  • New customer event "group change" Nov 09, 2015
  • New customer rule "last order date" Oct 30, 2015
  • MstCore (common for all extensions): Admin ACL fix related to Magento security patch Oct 28, 2015
  • Admin routing patch. Compatibility with SUPEE-6788. Aug 26, 2015
  • Trigger Event "RMA Created" Aug 19, 2015
  • Support of global search for admin panel Jun 16, 2015
  • Improvements for customer rules Jun 10, 2015
  • Compatibility issue with CE 1.8 Jun 07, 2015
  • Ability to use native magento directives in email templates Jun 05, 2015
  • MstCore (common for all extensions): Add ability to view changelog in validator
  • MstCore (common for all extensions): fix isModuleInstalled (if extension doesn't exist, but xml file is in modules folder) Jun 01, 2015
  • MstCore (common for all extensions): Merge with validator + default cron checker Jun 01, 2015
  • MstCore (common for all extensions): Additional checks for extension validator May 19, 2015
  • Ability to use AheadWorks Marketsuite rules in the trigger rules Apr 30, 2015
  • Ability to use wishlist in filter rules Apr 15, 2015
  • Issue with Birthday events (related with time zones) Mar 17, 2015
  • Disappeared settings tab of Email SMTP Mar 12, 2015
  • Unselected Exclude Days field causes save trigger fail Feb 26, 2015
  • Fixing the problem with earlier versions of Magento, where the class for email reports does not exist
  • Ability to limit trigger's chains by day of week Feb 24, 2015
  • Ability to use shipping attributes in trigger rules Feb 23, 2015
  • Ability to limit number of emails per address Jan 27, 2015
  • Wildcard exceptions: support regular expressions Jan 22, 2015
  • Ability to use the "Shipping Method" in trigger rules Jan 21, 2015
  • Ability to send the emails at any given time Jan 13, 2015
  • MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE with SEO extension) Dec 04, 2014
  • Ability to use categories in trigger rules Nov 18, 2014
  • Rule 'Is Newsletter Subscriber' for not registered customer Nov 17, 2014
  • Bug fixing regarding ticket CYM-744-40453
  • Wrong event code for wishlist (in observer) Nov 17, 2014
  • MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1') Nov 17, 2014
  • MstCore (common for all extensions): Incorrect core CRC if magento patches were applied
  • MstCore (common for all extensions): Encoding problem with russian chars
  • Support TM Sold Together
  • New Event: click on link in email
  • MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension)
  • Reports
  • Email always include coupon code
  • MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running
  • Test email improvements
  • Validator: Add method for check smtp extensions
  • Add Reason to queue (for canceled emails)
  • Ability to view variables for emails in queue
  • Usability
  • MstCore (common for all extensions): Wrong extension code in the extension validator
  • MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • MstCore (common for all extensions): Problem with check of extension status
  • MstCore (common for all extensions): Add checks for possible PHP cache
  • Add checks of permissions to validator
  • Ability to unsubscribe from trigger or from all emails
Sort by: Most helpful Newest
  1. 3 people found this review helpful
    Great product with huge potential

    I love the product, the support team is quick and extremely effecient.

    The product could provide more default event criteria which can allow for a wider amount of triggered campaigns. While saying that with what is there you can do quite a lot, this a definite MUST HAVE for any sort business type big or small.

    Would be useful if we could have input on the development roadmap.

    Good job guys

    By Lance on January 29, 2014 Verified Purchase
  2. 2 people found this review helpful

    The extension works very well, the support is great!
    Solves all the problems of Magento's email!

    By Bruno on August 26, 2013 Verified Purchase
  3. Awesome, really generates more sales

    Works exactly as advertised, easy to install

    By Raymond on January 29, 2016 Verified Purchase
  4. Great Extension

    It saved so much time for us and brought more sales.

    By Joseph on December 21, 2015 Verified Purchase
  5. Excellent!

    Great concept from Mirasvit! I love the cart restore button which auto logs in the customer with his cart items populated. Thank you!

    By Hashid on November 12, 2015 Verified Purchase
  6. Works great

    Just with the abandoned cart option alone, this extension proved it's worth. I love the extensive trigger options and the wysiwyg way you can design your emails in the back-end of Magento. Highly recommended!

    By Bojan on November 12, 2015 Verified Purchase
  7. Great extension

    Great and easy to use extension.

    By Ivan on October 30, 2015 Verified Purchase
  8. Great

    If you have the time and patience to set up the proper follow up emails, you will get an unbelievable ROI.
    We did it and the response and increase in sales has been amazing.
    Great job by Mirasvit once again!

    By Haim on October 7, 2015 Verified Purchase
  9. Fantastic job!

    Really really great extension! The best for us!

    By Filipe on October 7, 2015 Verified Purchase
  10. Very useful

    This extension grabs the name and email of customers, so you can send the abandoned cart emails to customers who stop the checkout process and don't create an account.

    By Tatsuro on October 2, 2015 Verified Purchase
  11. Great Extension

    I already installed and I will absolutely recommend this extension.
    This will increase your seals if you do a good job with your email follow up promotion.

    By Miguel on September 18, 2015 Verified Purchase
  12. Great ROI

    This module had an ROI of approx. 2 days in our shop - thank you very much for this great piece of software!

    By Christoph on September 16, 2015 Verified Purchase
  13. Increase your sales and client loyalty

    Thanks Mirasvit for this great module! With this solution, we have received a few additional sales for a short time, this investment quickly pays for itself.

    By Vadim on August 18, 2015 Verified Purchase
  14. great extension

    does what it say it does!

    By Ghio on August 17, 2015 Verified Purchase
  15. formally known as the email trigger suite!!

    EXCELLENT auto email responses

    By Yakesh on August 14, 2015 Verified Purchase
  16. Great Extension, Great support.

    Just updated the extension. It turned out that there are a lot of core improvements since the previous version that I had, because of that I lost my settings. MIrasvit support was great again and helped me recover my setup quickly. Keep the good work.

    By Svilen on August 14, 2015 Verified Purchase
  17. Good extension

    It gives us an opportunity to create another touch point with customer.

    By Jeff on August 12, 2015 Verified Purchase
  18. Nothing short of amazing

    Great extension. Love you guys at Mirasvit for providing this!

    By Boluwatife on August 11, 2015 Verified Purchase
  19. Very complete, little technical

    Very complete and smart setup of FUE. Good work. and

    By SN on July 31, 2015 Verified Purchase
  20. Mirasvit is great!!

    We are always so glad to see the name Mirasvit when we are looking for extensions. It is a pleasure to work with their friendly support. Any problems which occure are quickly solved. Their extensions always over-exceed our expectations but are not overloaded with useless features.

    The Magento Core team could learn a lot from this extension! The Analytics-tracking feature and Email Trigger work perfectly!
    When creating E-Mail templates you can view changes instantly, this eases the annoying process of designing an Email. Additionally you can directly write PHP code in the template allowing you to send dynamic emails.

    Our customer is happy, we're happy, everything is great!

    Thank you!!!!

    By Peter Yost on July 28, 2015 Verified Purchase
  21. Good product

    This product has helped to automate several of events which is helping us to increase the conversions and as well increasing the returning customers rate

    By Mallesh on July 21, 2015 Verified Purchase
  22. Needed this!

    Needed something like this, which will send follow up emails. After installation there were some problems but mirasvit fixed them promptly.

    We gave an idea to include a new feature, after implementing that it will be even better!

    By MA on July 21, 2015 Verified Purchase
  23. Very useful

    We just started to use it and it looks very promising. Very useful extension!

    By Matej on July 17, 2015 Verified Purchase
  24. Third time purchasing module

    As headline said this is the third time I'm purchasing this module and reason is that it works great and it boost our sales.

    By Anže on July 16, 2015 Verified Purchase
  25. Great Extension

    The followup email extension works well and without any issues. The only feature I would like to see added is an option to set a trigger to not repeat for the same customer over a set period of time. Otherwise customers can end up queuing multiple abandoned cart emails.

    By Neal on July 4, 2015 Verified Purchase
  26. Great Tool

    This extension works amazingly well. So far, we have only sent a few test emails, but everything works flawlessly and as expected. We found the extension configuration to be mostly intuitive and setting up a few triggered emails was easy.
    I can see this as an excellent tool for driving customers back to your store.

    By Altdev on June 26, 2015 Verified Purchase
  27. Solid and stable extension

    We have this extension now already for 1 years on our site and it has been working excellent and without any issues

    By László on June 19, 2015 Verified Purchase
  28. Great way to retain customers and gain lost orders

    We use this extension to retain our customers, get reviews, and convince potential clients to order.

    By David on June 12, 2015 Verified Purchase
  29. Great Extension!

    This extension works as expected. Great costumer support.

    By Albert on May 6, 2015 Verified Purchase
  30. Enterprise Features for Community Edition

    This extension brings Enterprise features to your Community Edition. Congratulate your customers to their birthday, requests product reviews, take care of your customers with follow up emails. Everything is well thought, good organized and easy to use because Mirasvit knows how to do it.

    By Sven on May 5, 2015 Verified Purchase
  31. Great module for great price

    I highly recommend buying this module because it is working really great.

    By Nastja on April 8, 2015 Verified Purchase
  32. Great extension

    Really good quality follow up email extension. Easy to use and reliable. And as always flawless support from Mirasvit team.

    By Robert on March 28, 2015 Verified Purchase
  33. Works perfectly

    Even the installation of version 1.0.1 was not straight forwards, , the support provided by Mirasvit was just perfect. All issues solved quickly and the extension works without any issues.

    By Agnieszka on March 9, 2015 Verified Purchase
  34. Fantastic!

    A must have extension. Saves alot of work! Support is excelent and fast. Recommended.

    By Xander on March 5, 2015
  35. Extension really very useful and that works very well.

    Extension really very useful and that works very well.
    We are very happy to have purchased. Technical support is excellent.

    By Pietro on February 23, 2015 Verified Purchase
  36. Very nice

    I have installed this module for a client. It's very well put together and works great. There where some issues but the Mirasvit team fixed them in no-time.

    By JGH on February 19, 2015 Verified Purchase
  37. Just what i wanted

    excellent product!

    By George on January 27, 2015 Verified Purchase
  38. best follow up extension you can buy

    I have already bought 2 other follow up extensions from other developers.
    both also have after bugfix try from support does not work with 1.8.1 on my custom store.
    the developer of this plugin here were the only ones who could fix me all magento conflicts with other extensions. Support time is shorter than 24 hours.
    Thanks again to Alexander :)

    By Imbait on October 23, 2014
  39. Absolutly great support team!!

    Miravist team is fantastic! Really! Their support is very professional and helpful! I had a special need with this extension, and they help me perfectly!
    And they send you an email with all the detailed changes!

    One word: PERFECT

    By Filipe on October 16, 2014
  40. excellent

    I bought 6 modules mirasvit is absolutely no problem, all is working great, very clean code

    By Turgay on September 4, 2014 Verified Purchase
  41. Love the flexibility

    This extension provides exactly what we needed. It is easy to setup an email trigger and to customize your designs. I really like it.

    By Daniel on April 14, 2014
  42. Nice Extension

    I'm using Magento C 1.8. It looks great! and provides nice support.

    By Dotsquaresltd on January 22, 2014
  43. весьма неплохо

    в события, отменяющие цепочку писем, неплохо было бы добавить "оставление отзыва". если человек отреагирует на первое письмо, второе и третье будут сильно раздражать.
    и ещё неплохо было бы добавить к условиям запуска наличие среди покупок клиента определенного товара (или одного из группы товаров).

    By Vadym on January 12, 2014
  44. Very professional support

    the support is very good, we had an issue wi the tools, and immediately they remotely connected and resolve the issue...

    By Romain on October 3, 2013 Verified Purchase
  45. Very interested

    Looks similar to other I have seen. ;)

    But I must say some of the elements really sound interesting. And to date we have only had good and fast support from Mirasvit.

    By Snh on September 8, 2013

Reasons to choose Mirasvit

Client focusing and satisfaction

It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

Constant improvements and upgrades

We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.