Knowledge Base

Knowledge Base

Knowledge Base - is the best way to provide an improved service to your customers and reduce workload on your helpdesk team. Point your customers with questions to instant service resource so they can find all the necessary information to make a confident purchase in your store.

Compatible with:

Community 1.4.1.1 - 1.9.2.4
Enterprise 1.10.1.0 - 1.14.2.0
Knowledge Base is rated 5 out of 5 based on 15 user reviews
15 reviews
$99.00
Screenshots 8 click to zoom

The best way to provide an improved service to your customers and reduce workload on your helpdesk team.

Knowledge base is a perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point, which allows your customers to self-service the solutions to their problems before contacting the helpdesk team.

It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problems solving etc, in one place and put them to use straight away. You can divide the support resource for articles; categories; sections etc, providing direct, expanded explanations or a short answer for most common customer questions or needs.

A powerful set of settings of the Knowledge Base module makes an extension easy to customise. It has clean design and sleek functionality that makes navigation intuitively. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.

Point your customers with questions to instant service resource so they can find all the necessary information they need to make a confident purchase in your store.

Knowledge base offers the following features for easy knowledge management:

  • Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
  • The Search solutions allows you to find and allocate any information topic very quickly.
  • Search solutions with the help of specified tags facilitates the search for the customer.
  • Ability to sort articles by date and rating.
  • Ability to Search articles by content or title.
  • Ability to group solutions into specific topics and sub-topics to facilitate easier search.
  • Ability to rate an article. Every customer can easily rate an article; therefore, it helps to constantly improve the quality of information in the knowledge base.
  • WYSIWYG editor for writing articles. Ability to add authorship for articles.
  • Ability to set up meta data for categories and articles.
  • All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
  • Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)

Benefits

  • Customers can get solutions to common problems 24x7.
  • Reduce the workload on your help desk team.
  • Reduce your support time and improves customer service.
  • Effective sharing of knowledge improves overall productivity.
  • Easy to navigate and manage.

Also you maybe interested in our Help Desk MX for Magento!

1.0.5

(2016-09-13)

Fixed

  • KB-10 - Fixed store-based article display bug
  • KB-8 - Fixed article preview text generation at List view
  • KB-6 - Restored rating stars box at the Article view
  • KB-1 - Made inactive categories grayed in Category Edit dialog

Features

  • KB-4 - Added Overview block to categories

1.0.4

(2016-02-29)

Fixed

  • KB-15 - Fixed wrong link of paginator when search is multi-page
  • KB-13 - Added additional check for actual registering KB rewrites

1.0.3

(2016-02-29)

Features

  • KB-14 - Allow to display Knowledge Base link at the Top Link Menu

1.0.2

(2015-11-20)

Improvements

  • KB-11 -- Admin routing patch. Compatibility with SUPEE-6788.

1.0.1

(2015-09-28)

Fixes

  • KB-3 -- Tags from one store appeared in others
  • KB-4 -- If two articles created with similar tags, that tags are doubled
  • KB-5 -- Front end button Submit is not translated
  • KB-6 -- Incorrect translations in article view
  • KB-9 -- Float value in positive votes quantity

Improvements

  • KB-10 -- Ability to set article position

1.0.0

(2014-01-24)

Sort by: Most helpful Newest
  1. Excellent Knowledge Base!!!

    Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.

    By Paulo on August 31, 2016 Verified Purchase
  2. Knowledge all the way

    The extensions is great and add a lot of value to the magento store!

    By Thijmen on August 28, 2016 Verified Purchase
  3. worked great...

    suited our needs and worked great.

    By Emily on April 1, 2016 Verified Purchase
  4. Great extension!

    Very nice extension. Works as described.

    By Alex on November 12, 2015 Verified Purchase
  5. Very happy with it

    Excellent module and good support. Sure I will buy again.

    By Davide on October 17, 2015 Verified Purchase
  6. Great Product Fewer Calls

    Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.

    By David on June 12, 2015 Verified Purchase
  7. Excellent Extension

    With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.

    By Sven on May 5, 2015 Verified Purchase
  8. An excellent addition to any site

    Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.

    Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)

    Also support from these guys is excellent, I thoroughly recommend.

    By Dan - Lapodo on April 30, 2015 Verified Purchase
  9. Works as expected

    Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.

    By Tien on April 9, 2015 Verified Purchase
  10. Quick and Easy

    Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!

    By Dgitman on November 1, 2014
  11. Great extension

    Does what is says. Fast and friendly support. Recommend.

    By Webtrail on October 23, 2014
  12. Excellent Product - Superior Support

    Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
    This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
    Now I'm one loyal customer.

    By Seathd on October 10, 2014
  13. Only positive feedback

    Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!

    By Neil on March 11, 2014
  14. A super tool with very good Service

    This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.

    By Nigel on March 8, 2014
  15. Dave

    Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!

    By Great extension! on March 6, 2014

Reasons to choose Mirasvit

Customer satisfaction oriented approach

It is our main goal. Major of our new clients come from our existing clients referrals. Our professional team of developers, marketers and support invest their best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-day FREE and high quality support. We do our best to satisfy you with every module you purchased in our store. Helping you with the installation, configuration and answering every question we strive to eliminate any possible issues.

No Risk Investment

30-day money back guarantee. If you are not satisfied with the work of our extension for any reason we provide you with a full refund.

Constant perfections and upgrades

We provide you with 1 year of FREE updates. Our developers constantly add new features to improve our modules. We are absolutely interested in hearing your opinion on every extension functionality and implement your suggested features in our future releases.

Comprehensive Documentation

We provide you with unleashed user guide for every extension, so you can find answers for all your burning questions.

Open Source Code

You can customize extensions according to your needs and requirements, since all Mirasvit extensions have unencrypted source code.

Exceptional Usability and Performance

Each extension is easy to install and upgrade, just follow step by step user guide.

Safe Magento Updates

No core modifications. Just copy extension files to store root directory.

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