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CLI commands

Below are the available commands for the Help Desk MX module.

Check gateway status​

bin/magento mirasvit:helpdesk:gateway

Check the current status of the helpdesk email gateway. Ensure that your email gateway is functioning correctly, allowing Help Desk MX to retrieve and process customer emails efficiently.

Check if Helpdesk job is locked​

bin/magento mirasvit:helpdesk:is-locked

Verify if any critical jobs have stalled, which could impact the timely processing of helpdesk tickets.

Remove attachments​

bin/magento mirasvit:helpdesk:rm:attachments

Remove old ticket attachments from the system. Free up server space from resolved or closed tickets.

Remove desktop notifications​

bin/magento mirasvit:helpdesk:rm:outdated

Remove desktop notifications older than 30 days, emails older than one year, drafts older than one day. Keep your system uncluttered by cleaning up old notifications that are no longer relevant.

Run helpdesk jobs​

bin/magento mirasvit:helpdesk:run

Manually trigger Help Desk MX jobs. Instantly execute any queued jobs, such as ticket fetching to ensure all helpdesk tasks are up to date.

Unlock locked jobs​

bin/magento mirasvit:helpdesk:unlock

Forcefully unlock any stuck or locked helpdesk jobs. Resolve locked processes to prevent workflow interruptions in ticket management and system updates.