Help Desk MX for Magento 2

Provide your online store customers with outstanding support, using Help Desk MX Extension. Collect and process all inquiries, emails and offline chat messages in one place! No piece of information will be lost, every message will be assigned to the right department and appointed manager. Carry out all support with Help Desk MX and make your customers feel indispensable and unique!

$169.00
Compatible with:   Community: 2.1.*
Enterprise: 2.1.*

Powerful and Flexible solution for Store Support!

Help Desk MX is a must-have extension for your store!

Support service is one of the three pillars your online shop leans on. The better support you provide, the more returning customers you get.

Our extension is the most powerful and flexible solution for your store! It allows you to organize your support team's work the most efficient and convenient way ever.

Help Desk MX lets you get closer and more friendly with your customers using the following features:

  • create and use quick replies (save customer’s time!);
  • use WYSIWYG editor to create personalized replies (be different, think of your client!);
  • resolve issues ASAP, using the multi-department feature and assigning tickets to the right manager at once (be fast, your customers need you now!);
  • use smart workflow rules to manage auto-resolving tickets and optimize your support team's time;
  • make post support surveys for your customers to help your service stand out;
  • view advanced reports to evaluate your teams achievements.

Help Desk MX allows you not only help your customers with their current issues, but also make their customer experience better. Win more returning customers with our powerful solution!

10 advantages you get with Help Desk MX

  • Easy-to-use, intuitive customer and administrator interface.
  • Give your customers freedom to create tickets via a Contact tab, native contact form or offline chat, email - no message will be lost!
  • Let your customers tell your support team more with the ability to attach files to their inquiries.
  • Create as many support departments as your business model needs (Sales, Billing, Technical, etc.)
  • Use the quick replies feature to save your team time and the store customers time.
  • Assign tickets to the most appropriate support team member to resolve issues efficiently.
  • Create Follow Up emails to remind customers about ticket status changes or a new reply.
  • Use post support surveys to learn your customers opinion and improve your store help service.
  • Create advanced Workflow rules to manage your support business processes.
  • Evaluate your support team results easily by analyzing built-in Help Desk reports.

Feature Highlights

Support for Guest Users

Let all users and customers be heard in your online store!

Every user is able to contact your support team even if he/she is not a registered/authorized store customer.

There are 4 easy ways for any shopper to get help:

  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address.

Stay connected with your customers using Help Desk solution!

Easy-to-Use User Interface

Provide your customers with easy-to-reach support using Help Desk MX extension!

The clear and intuitive user interface of our solution allows your customers to save time by filling out only necessary fields in just a minute.

Customer can choose Priority and Department for the new ticket if you turn these options on while setting up the extension.

There is a possibility of adding attachments to tickets. It is an extremely useful feature if a customer wants to show your support team the issue on a screenshot, for instance.

Save your customers time with Help Desk MX!

Simple Tickets Management for Customers

Using Help Desk MX lets your customers manage all tickets fast and easy!

Quick reply or closing a ticket if it’s resolved, - just a second of their time!

It is also very convenient to look at all ticket history on the same screen at a glance.

Your customers will appreciate that your thinking about them!

Connect your Mailboxes

Connect your support team email boxes to Help Desk and convert emails from your customers into tickets automatically!

Help Desk MX extension is so smart that it regularly checks all connected mailboxes, fetches emails and converts them into Tickets! All further answers will be added to those tickets.

For example, you have several support departments in your online store: Sales, Billing, Returns and a Technical Department. Each department has its own email box for inbound inquiries. Using the gateways connection feature of the Help Desk MX extension, you may automatically redirect all of the requests flow of the specific department and convert them into support tickets for that department.

Now you and your customer do not have to login to the store account to reply the ticket! Just reply via your email client and Help Desk MX will redirect your message to the defined ticket!

Clear Back End Interface

Manage customer tickets fast and easy with Help Desk MX interface for administration!

Manage tickets in a minute!

Our extension allows your store administrator to see all the important details at once.

Use internal filters for fast and easy organizing of all tickets. The extension allows you to filter tickets by any field (for example, by date created, status, priority, store view, user, etc).

Also you may use an internal search field for finding tickets by any keyword or key phrase.

Arrange your support team's work process using all features of Help Desk MX administration interface!

Help Desk MX's back end interface is flexible and you may set the main table columns to meet your preferences.

The following grid settings are available:

  • Customer name
  • Department
  • Folder
  • Created
  • Action
  • ID
  • Last Replier
  • Status
  • Store View
  • Modified
  • Subject
  • User
  • Priority
  • Replies number
  • Last Reply at

Fully Featured Ticket Cards

Help Desk MX allows your store support team members to manage every ticket hands-down!

General Tab indicates the most important information on every ticket and lets a manager take several immediate actions:

  • reply to a customer;
  • set ticket status and priority;
  • assign current inquiry to a proper department.

The default message recipient is, of course, the customer. However, the support manager may choose the third party as recipient. For example, it is necessary to clarify the delivery options with the specific shipping company. Help Desk MX allows you to exchange messages with any third party in private or public mode.

Another example: you need to send a message to your colleague. By choosing Internal Message, the customer will not see your correspondence. This is useful in case you have to exchange some technical details regarding the ticket subject.

If you need to observe all tickets from the customer, use the Other Tickets Tab. It indicates all tickets the current user has ever created, regardless of their statuses.

Resolve customers inquiries even more effectively with Help Desk MX!

Additional Tab shows the ticket history and other important details, like ticket channel. This might be useful if you measure and analyze results of every channel for creating inquiries. For example, you may surprisingly find out that the largest amount of tickets in your shop were created via a native contact form. However, you thought customers use the Contact us tab often. This conclusion might be a reason to revise your store processes.

Also an assigned manager can change the ticket subject and create several comma-separated tags to find this ticket fast next time.

Organize your support tickets the most convenient way to save your team time and efforts!

Satisfaction Surveys

Arrange post service satisfaction surveys and be on the same wavelength as your customers!

Help Desk MX allows you to insert satisfaction surveys into an email's notifications footer.

This short poll lets your customers rate the quality of your support team members.

So, the extension allows you to evaluate each employee's performance.

Over and above, our solution makes your store shoppers feel heard and valued. They will definitely return for the next purchase!

Advanced Reports

Get key ticket indicators within seconds and analyze Reports data to boost performance and improve the relationship with your customers!

Help Desk MX built-in reports allows you to explore the following data:

  • new and changed tickets number
  • number of replies and solved tickets
  • first reply time and the full resolution time
  • satisfaction scores and response rates.

Our solution can help you in evaluating your support team performance!

Custom fields

Add any custom field to your ticket form. If you want to get more details about your customer issue, ask him/her to fill in the additional fields.

For example, you may add a Date field or ask your client to choose one of the Reasons he/she contacts you.

This option is available in the:

  • native contact form
  • contact tab
  • Help Desk ticket creating interface
  • popup contact form.

Help Desk MX extension gives your customers an option to fill in their inquiry easily therefore, providing you with the necessary issue-related information!

Workflow rules

Workflow rules allows you to arrange your support team's work processes in order to meet your needs and goals.

One of the most useful examples of a workflow rules application is creating a rule, which automatically closes the ticket if the customer who issued this ticket has not replied for 30 days.

Other useful applications of workflow rules might be the following:

  • set status to 'In Progress' upon receiving the first reply from the support team;
  • notify ticket owner if a ticket has not been answered for 3 days.

Access Permissions

Manage your support team permissions right into the administration interface of Help Desk MX!

You may set different permissions to access and manage departments and tickets.

This feature is useful if you need to separate the roles for your support divisions. For example, you have 3 support departments in your store: Sales, Billing and Technical and each division needs to manage only tickets related to their responsibilities and duties.

SPAM Protection

Create SPAM patterns in Help Desk MX administration interface and you will not receive any junk inquiries!

Our solution allows you to set any amount of SPAM filters. You may specify the scope for each pattern: header, subject or body.

Avoid spammy tickets thanks to spam patterns in Help Desk MX!

Email Notifications / Follow Up messages

Add Follow Up notifications for each ticket to remind a customer of important information.

Help Desk MX tickets managing interface allows a manager to add some notes related to a customer’s issue. Therefore, your customers are always awarded for their inquiry status.

Integration with RMA

Help Desk MX extension allows you to convert the tickets into RMA requests.

Let’s pretend that a customer emails returns@store.com. Help Desk MX Extension receives this email and converts it into a ticket automatically.

Support manager now has an option to convert this ticket into the RMA request by clicking the Convert to RMA. After converting to RMA, the inquiry all further emails related to the ticket will be automatically forwarded to the RMA extension and all correspondence will be carried out there.

Integration with Knowledge Base

Help Desk MX extension can be successfully integrated with the Mirasvit Knowledge Base extension.

In the case that you activate this feature, your store customers will search for the answer to their question right in the feedback popup window using your store's knowledge base before creating a ticket.

Then, if there is no relevant answer, they will be suggested to create a new ticket in the same popup.

If integration is disabled, all customers will open tickets first, instead of reading the FAQ.

Install Help Desk MX and win more satisfied and returning customers!

Here is what Help Desk MX solution customers say:

"The helpdesk solution is great and very easy to use..."

"... Extensions ZERO bugs , everything works perfectly ... "

"We're very happy with the quality of Help Desk MX. Features are well-designed and work perfectly. Allows our support team to tackle a high volume of tickets. It is also includes excellent reporting so we can track how effective each agent is and identify problems. An excellent extension and must have one!"

1.1.41

(2017-09-18)

Improvements

  • Added "Change Status" to massactions in backend in ticket grid

Fixed

  • Solved XSS issue

1.1.40

(2017-09-14)

Fixed

  • Updating amount of ticket in customer menu

1.1.39

(2017-09-05)

Improvements

  • Added new condition "Ticket Source (Channel)" to Workflow Rules

Fixed

  • compatibility with Magento 2.2.0rc

1.1.37

(2017-08-30)

Improvements

  • Added ability to block files by extension

1.1.36

(2017-08-29)

Fixed

  • variables for email templates

1.1.35

(2017-08-08)

Improvements

  • Documentation
  • UI in backend

1.1.34

(2017-07-05)

Fixed

  • Notification when another admin user is viewing a ticket

Improvements

  • added event "Ticket was converted to RMA"

1.1.33

(2017-04-25)

Fixed

  • Satisfaction rate urls
  • Compatibility of UI components for Magento 2.0.x

1.1.31

(2017-03-30)

Fixed

  • Compatibility with dashboard widgets
  • Ability to delete reserved statuses

Features

  • Integration with RMA

1.1.30

(2017-03-10)

Fixed

  • Compatibility with Firefox browser

1.1.29

(2017-03-07)

Features

  • HDMX2-52 - Created migration scripts from HDMX M1 to HDMX M2

Fixed

  • Added magento encryptor for gateways passwords

1.1.28

(2017-02-24)

Fixed

  • reports issue

1.1.27

(2017-02-20)

Improvements

  • Added tickets tab to admin customer account page

Fixed

  • Wrong url for attaches stored in DB

1.1.26

(2017-02-08)

Fixed

  • Contact form widget

1.1.25

(2017-02-06)

  • Add Knowledge base integration to the contact form

1.1.24

(2017-02-03)

Improvements

  • Integration with Knowledge base
  • Reports

1.1.23

(2017-01-31)

Improvements

  • Added previous/next button to ticket edit form

Fixed

  • Option "Show Help Desk section in Customer Account"

1.1.22

(2017-01-30)

Improvements

  • Added ability to assign ticket to order
  • Added tickets autosave period

1.1.21

(2017-01-23)

Fixed

  • Admin ticket grid (affects only 1.1.20)

1.1.20

(2017-01-17)

Fixed

  • Filters in admin ticket grid

1.1.19

(2017-01-13)

Improvements

  • Added mass actions for ticket's grid to move tickets to archive or spam
  • Added "Use WYSIWYG Editor" option

1.1.18

(2017-01-11)

Fixed

  • Fixed an issue with sorting in the tickets grid in backend

1.1.17

(2017-01-10)

Fixed

  • Subject is not displayed in the tickets grid (affects only 1.1.16)

1.1.16

(2016-12-22)

Improvements

  • Added email's send date to ticket

1.1.15

(2016-12-08)

Fixed

  • Issue when email fetch fail due to imap errors

1.1.14

(2016-11-29)

Fixed

  • Debug messages for cron

1.1.12

(2016-10-31)

Fixed

Improvements

  • Added translation files

1.1.11

(2016-09-07)

Fixed

  • Fixed wrong ticket urls when option "Add Store Code to Urls" enabled

1.1.9

(2016-06-29)

Improvements

  • Support Magento 2.1.0

Fixed

  • Fixed translation generation

1.1.8

(2016-06-24)

Improvements

  • Support Magento 2.1.0

1.1.7

(2016-06-22)

Fixed

  • Issue with contact form widget

1.1.6

(2016-06-10)

Fixed

  • Issue with customer satisfaction block in emails
  • Exception "Missed phrase" on run i18n:collect-phrases

1.1.5

(2016-05-27)

Improvements

  • Added store column to admin grids
  • Increased default notification check period
  • HDMX2-22 - Improved ticket answers' parser

1.1.4

(2016-04-30)

Improvements

  • HDMX2-59 - Ticket Notifications: added ability to change the check period

Fixed

  • HDMX2-55 - Fixed cache issue on the contacts page

1.1.3

(2016-04-26)

Improvements

  • HDMX2-57 - Working schedule. Improved backend styles

1.1.2

(2016-04-21)

Features

  • Added working status block in the Customer account > My Tickets
  • Working schedule. Added additional columns to backend grid

Fixed

  • Working schedule status: incorrect time estimation in some cases

Improvements

  • Improved working schedule status rounding hours

1.1.1

(2016-04-20)

Improvements

  • HDMX2-50 - Improved css
  • HDMX2-49 - Added showing of schedule closed days
  • HDMX2-48 - Made schedule titles configurable
  • HDMX2-52 - vertical position of popup

Fixed

  • HDMX2-47 - Fixed timezones issue

1.1.0

(2016-04-11)

New Features

  • Ability to setup working schedule

Improvements

  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form
  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Compatibility with Proto theme
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form

Fixed

  • Issue with menu
  • Fixed an issue with "Contact Us" button position
  • Styles compatibility with Porto theme
  • Incorrect sort order in some cases
  • Fixed an issue with contant button possiton (for some stores)
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.13

(2016-03-14)

Improvements

  • Compatibility with Proto theme
  • Add validation of patterns before save in backend

Fixed

  • Colors of labels in the frontend
  • Emails created by workflow rules dont use html tags correctly
  • Missing field in workflow rules

1.0.12

(2016-03-07)

Improvements

  • Links in emails
  • Improve JQuery load for feedback tab

Fixed

  • Styles compatibility with Porto theme
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.11

(2016-03-02)

Improvements

  • Improved styles for Contact Us form

Fixed

  • Incorrect sort order in some cases
  • Fixed an issue with contact button position (for some stores)

1.0.10

(2016-03-02)

Fixed

  • Fixed PHP7 compatibility issue

1.0.9

(2016-03-01)

Fixed

  • Fixed an issue with wrong relation between role tables

Improvements

  • Improved popup position on mobile devices

1.0.8

(2016-02-25)

Improvements

  • HDMX2-38 - Add email preview preheaders
  • HDMX2-32 - Improve history of ticket in backend
  • HDMX2-31 -- Ability to include attachments in mails

Fixed

  • HDMX2-37 - In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • HDMX2-39 - Remove attached files when we remove a ticket

1.0.7

(2016-02-15)

Improvements

  • HDMX2-32 - Improve history of ticket in backend
  • HDMX2-31 - Ability to include attachments in mails
  • Improved emails styles and layout

Fixed

  • HDMX2-37 - In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Fixed an issue with loggin cron job errors (on fetch)
  • Fixed an issue with wrong location of lib folder
  • Fixed an issue with IMAP extension validation when save gateway
  • Fixed an issue with workflow rules
  • Fixed an issue with change Save
  • Removed field is_internal
  • HDMX2-24 - field order is not required in the customer account
  • HDMX2-26 - Fixed error Invalid template file: 'page/js/calendar.phtml'
  • Fixed an issue with switching label colors on priority/status edit/grid pages
  • Fixed style issue with gateway password field
  • Adjusted css styles

Sort by: Most helpful Newest
  1. This extension saves us hours of time every week        Magento 2

    With great pleasure we've left our unsorted mailboxes with all kind of customer communications. Helpdesk MX helps us to keep track of all important customer questions and is a nice environment for collaboration of our customer service team.

    By John on June 27, 2017 Verified Purchase
  2. this is a very good extension        Magento 2

    will recommend it and it save you time

    By Shawn on May 24, 2017 Verified Purchase
  3. very good extension        Magento 2

    very well done mirasvit

    By Shawn on May 24, 2017 Verified Purchase
  4. Mirasvit Saves Money and Time        Magento 2

    Every module that our company has purchased from Mirasvit has never caused any tragic issues ( we have 8 ). Help Desk will definitely bring in more sales and customer satisfaction, and thats what you need in your business - Happy, taken care of more easily customers will be back with more purchases, because they remember the great buying experience they had with you! And whats even better? They refer you to others because we all love to share great experience with our families and friends! I recommend all mirasvit modules, they are not picey like their competitors and they will save you time and be compatible with your theme. Tickets are answered and issues are solved within a short period of time unlike others where they take days to solve your issue! HELP DESK IS A MUST!

    By Milosz on April 13, 2017 Verified Purchase
  5. Looks Great!        Magento 2

    We are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.

    By Jason on January 6, 2017 Verified Purchase
  6. Good extension and excellent services !        Magento 2

    Good extension and excellent services !

    By Jensen on January 3, 2017 Verified Purchase
  7. Very good and easy to use.        Magento 2

    Very good and easy to use.

    By Steve on August 6, 2016 Verified Purchase
  8. Vital!        Magento 2

    This is vital for inhouse own support ticketing system. Easily manageable and lots of options.

    By S on June 10, 2016 Verified Purchase
  9. Awesome Features along with outstanding Customer Service!        Magento 2

    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.

    By Viktor Z on March 14, 2016 Verified Purchase
  10. Essential elements        Magento 1

    Used in conjunction with Sphinx Search Ultimate for integrated search.

    By Sh on September 8, 2017 Verified Purchase
  11. fantastic        Magento 1

    wonderful module definitely needs to be all magento

    By Turgay on September 6, 2017 Verified Purchase
  12. Best ticket system for Magento        Magento 1

    We tried more ticketing systems for Magento but this is currently best one. Need some improvements but not a lot :-)

    By Jakub on September 3, 2017 Verified Purchase
  13. Best Ticket System I ever had        Magento 1

    Guys this is the best ticket system for magento, I talk for real
    if you are looking for a good ticket system, this is the best one.

    By Mo'men Darwish on July 27, 2017 Verified Purchase
  14. very nice        Magento 1

    very nicevery nicevery nice

    By Tanawat on March 11, 2017 Verified Purchase
  15. Very useful        Magento 1

    Very good and useful extension. It saves us about $800 a year compared to an online customer support service.

    By Kacih on December 28, 2016 Verified Purchase
  16. Powerful and easy to use        Magento 1

    Really nice extension. This is a must Have extension if you want to track every mail with your customers.

    By Xavier on December 22, 2016 Verified Purchase
  17. Great magento extension and great support        Magento 1

    Mirasvit team is a real professional and support is fantastic. One of the best Magento extensions!

    By Harry on December 21, 2016 Verified Purchase
  18. Super help hesk module        Magento 1

    I recommend this module installs him in the shop 5 am very happy with it.

    By Mateusz on December 7, 2016 Verified Purchase
  19. Help Desk Good        Magento 1

    This Help Desk if another great extension, we are happy with the way it works and find this easy for staff to respond to clients questions easily

    Great stuff

    By Adam on November 30, 2016 Verified Purchase
  20. Great App and Support        Magento 1

    Very helpful

    By Leo on November 14, 2016 Verified Purchase
  21. Nice Extension        Magento 1

    Nice extension with good support.

    By Harpreet on November 3, 2016 Verified Purchase
  22. Excellent Help Desk MX!!!        Magento 1

    Hello visitors, give up searching for Supplier Help Desk module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.

    By Paulo on August 31, 2016 Verified Purchase
  23. Revolutionized our customer contacts        Magento 1

    Our old system of just replying to customer emails was a mess. It was always a pain to go back and find our contact history with any one customer. Now it is all centralized in one place - and the search function works great. Also, eliminates the problem of missing emails if they get accidentally routed as spam. Customers are happy and we can track issues and solve problems. We use it with the RMA extension also so we can easily initiate returns if necessary. Also a great alternative to the cloud contact guys out there, where you have to pay per user.

    By Tim on June 6, 2016 Verified Purchase
  24. Really good stuff        Magento 1

    Makes support much more manageable and declutters things. Also allows to be on top of issues and relevant people aware of them.

    By MA on May 7, 2016 Verified Purchase
  25. One of the best extensions we have        Magento 1

    Having used this extension for over a year it has been irreplaceable for communicating with customers.Being able to manage customers into different departments and keeping tack of conversations over days/ weeks and longer makes this one of top used extensions that we wouldn't want to be without. we are now planning the move over to Magento 2 and this will certainly be on the list. In addition the customer support is outstanding, I rate them very highly.

    By Daniel on April 23, 2016 Verified Purchase
  26. Perfect extension for Helpdesk within Magento        Magento 1

    The extension is good if you wanted to allow customers to post tickets linked to their account. No need to have a separate login for posting tickets.

    By Mayank on April 19, 2016 Verified Purchase
  27. 1 people found this review helpful
    RUN, don't walk, to get this extension!!        Magento 1

    In bad need of help organizing and categorizing our messaging torrent, we carefully evaluated several Help Desk solutions, both external apps/services and Magento extensions.

    With three completely independent online stores, plus eBay and Amazon presences, each with several associated email mailboxes, the chances for errors when managing customers inquiries/comments/requests are enormous. Remembering which customer asked what and when, and who responded how and when, always making sure that "Store A" doesn't reply to questions from "Store B" customers using the "Store C" email template, takes a lot of effort.

    So we reviewed our choices carefully. The usual evaluation criteria: cost, value, feature set, ease of use, vendor reputation, etc. And, frankly, we're so glad we chose Mirasvit's Help Desk MX!

    Whoever has installed Magento extension knows that not everything that shines is gold. All of them look great "on paper," but sometimes they either break something else or don't work as expected. Not this one: It does what it promises, it just works as expected.

    In a nutshell:
    - easy to install (it's a breeze)
    - intuitive to use
    - feature-rich
    - saves work and prevents errors
    - makes your small business look like a multi-million corporation
    - flexible and customizable
    - can't beat the price/value ratio
    - haven't come across any bugs so far

    And then comes their technical support, which deserves a special mention. Right after installing the extension, I noticed a problem with a couple of screens in one of our sites (which, by the way, uses an attractive but quite finicky theme). These problems were not the extension's fault, as it works just fine on our other two stores with different themes. But I contacted Mirasvit support and they fixed the issues in no time. I also had overlooked an additional issue during testing (also the extension not being the culprit) and they fixed it right away as well. I was very impressed by their immediate understanding of what the issues were. No ruber-stamped answers, no IFs, BUTs, or "We'll get back to you one of these days". They just got to work and fixed it. Like in the good old days of customer service. All politely communicated in excellent English, a rare commodity these days. In short: Outstanding technical support.

    The only weak spot of the extension may be the online User Manual, which is somewhat skimpy and devoid of illustrations. But frankly, the extension is so easy and intuitive to use that... who needs a manual!!

    Fantastic utility. I would give it 6 stars if I could!

    By Alphonse on April 7, 2016 Verified Purchase
  28. Works great.        Magento 1

    This solution is a great alternative to paid online ticket system. Very easy to use and a lot of features. Work as expected :-)

    By Bert on March 31, 2016 Verified Purchase
  29. Good extension        Magento 1

    Extension works well.
    Not easy to convince customer to stop calling by phone but this extension is a good help

    By Valerio on March 24, 2016 Verified Purchase
  30. Excellent Product        Magento 1

    It's just exactly what you need in a customer support ticketing system. Well done guys.

    By Segun on March 18, 2016 Verified Purchase
  31. Great Solution For Growing Business        Magento 1

    We used to use standard email and outlook for our support with clients. We needed an improvement and something integrated with the admin backend to save time from bouncing back and forth when assisting clients. We found this ext and were amazed by the features and time savings actions which hugely cuts down on our labor involved with assisting clients with issues. This is integrated with their RMA system which we also installed and overall a huge time saver when assisting clients with inquiries, rma's, etc. Also the quick responses are great for easy canned responses for common inquiries. We are actually about to also install their Knowledge Base ext as that is also integrated with the Help Desk and will further cut down on our inquires. Support is amazing here, long time client with many of their ext's installed. They are always there with quick fixes for any issues we have encountered@!

    By Josh on February 26, 2016 Verified Purchase
  32. Ample of Scope and Feature        Magento 1

    Browsed through a large number of Helpdesk extensions and finally settled with this one and did'nt regret....!!

    By Krishnendu on February 11, 2016 Verified Purchase
  33. Works great.        Magento 1

    Very nice extension and great company to work with...

    By Alex on November 12, 2015 Verified Purchase
  34. Great extension for customer service        Magento 1

    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.

    By John on October 29, 2015 Verified Purchase
  35. Great & thorough extension        Magento 1

    This extension was very well thought out, has a lot of different features, and is still easy to use. The help desk is a must-have, in my opinion, and you can't get better than this version from Mirasvit.

    By Mike on October 26, 2015 Verified Purchase
  36. Best Helpdesk Extension around        Magento 1

    Rocksolid extension with a great flexibilitiy.

    By Sven on October 13, 2015 Verified Purchase
  37. Saves a lot of time and hassle        Magento 1

    Communication is difficult, and coordination even more so.
    Having the support/contact within Magento saves a lot of hassle and makes everything visible when reviewing a customer

    Would be even more perfect with support for IMAP folders and the ability to only ask for feedback at the last email, not every email (that's a suggestion)

    By Joelle on September 21, 2015 Verified Purchase
  38. Amazing        Magento 1

    WOrked right out of the box as described. So easy to setup as well.

    By Bee on August 11, 2015 Verified Purchase
  39. Very good        Magento 1

    Easy to install. Quick support. Very efficient

    By Maxime on June 27, 2015 Verified Purchase
  40. Excellent Product        Magento 1

    This is an excellent product which is working very similar to help desk product like JIRA. What I liked most about is its flexibility to configure the workflow and receiving the tickets through email.
    We have now decided to go with another extension from MIRASVIT.

    By Mallesh on June 26, 2015 Verified Purchase
  41. Perfect        Magento 1

    Works perfect. You can have every setting you want and it is easy to modify. Had some issues because of my template and the support is great! Worth the money.

    By Bjorn on June 25, 2015 Verified Purchase
  42. The best helpdesk extension you can find! Plus excellant support!        Magento 1

    We've been through all Magento helpdesk kind extension with the goal of getting the best one and also taking in account the evolution of it. We wanted an extension evolving with time to always stay the best and giving all the functions a real support management system should offer in the long term. This extension does the job perfectly! It originaly come with everything anybodies needs and almost everything you can imagine! It's well organised, customizable etc...

    By Nicolas on June 3, 2015 Verified Purchase
  43. Great Support and Easy to Use        Magento 1

    Worked great right after install - no issues! Love IT

    By Mark on May 20, 2015 Verified Purchase
  44. Customer support as it should be        Magento 1

    The Help Desk extension is one of the most useful extension for our business. Before we used the extension, we were doing support by just plain email and this lead to the situation, that sometimes emails were overseen. This can't happen now anymore which increases customer satisfaction. Additionally the extension has many good and well thought features which are very useful. We won't miss it anymore!

    By Sven on May 5, 2015 Verified Purchase
  45. Robust and efficient extension, amazing customer support        Magento 1

    We have been looking for an extension that will help us to provide a better service and support to our external clients. After making evaluation of few add-ons, including extensions developed by Mage World and Aheadworks, the decision has been made to purchase Mirasvit product. Tool meets 90% of our requirements and have such degree of flexibility allowing many customizations we might have. Fantastic tool. Strongly recommend!

    By Sergiy on April 29, 2015 Verified Purchase
  46. 2 people found this review helpful
    Great system and great support        Magento 1

    The helpdesk solution is great and very easy to use. The mirasvit team is also excellent and they implemented feature requests in approximately 2 weeks.

    By Neal on April 2, 2015 Verified Purchase
  47. good extention from mirasvit team        Magento 1

    this extension is very useful for customer satisfaction. here our customers mail to us and we can manse all query at one place.

    By Amjath on April 1, 2015 Verified Purchase
  48. 1 people found this review helpful
    We use this Every Day        Magento 1

    This has made managing support issues so much easier. The best thing is that it is all managed right inside of the Magento Admin so there's no need to have customer service logging into another management application to handle all customer related concerns. It also allows everyone to see historical customer interactions which has helped resolve a number of issues on the phones and reduce support times.

    By Brady on March 31, 2015 Verified Purchase
  49. Awesome Extension        Magento 1

    It is very well thought extension. Covers all the bases for Customer support. Can be awesome if it can add real time chat feature with Customer, that will make it complete HelpDesk

    By Anil on March 30, 2015 Verified Purchase
  50. Really a must have extension        Magento 1

    Really a must have extension for your Magento install. 100% control over all emails on has a very usefull buildt in reminder function. And as always flawless support from Mirasvit team.

    By Robert on March 28, 2015 Verified Purchase
  51. Very useful        Magento 1

    Easy and fully customizable. I definitely recommend it.

    By Nicola on March 17, 2015 Verified Purchase
  52. Good code quality        Magento 1

    Nice features set.
    Latest version has CCed email which is good to have.

    By Tien on March 17, 2015 Verified Purchase
  53. 1 people found this review helpful
    This guys are just awesome in all ways¡¡        Magento 1

    Best extensions, best custommer care and definitely the best support you can receive.
    They are quiet fast solving problems and doubts, i just worked with lot of extension providers but this guys are the best by far¡¡¡
    :)

    By Felix on March 5, 2015 Verified Purchase
  54. Great Extension        Magento 1

    This is a great extension, very useful and easy to customize and manage. I definally recommend it!

    Very kind and helpful user support as well.

    By Niclamarino on February 18, 2015
  55. 2 people found this review helpful
    THOSE GUYS ARE GREAT        Magento 1

    I bought 6 extensions from those guys ,i am not an developer and i don't know much about extensions but they are providing a best support in the world.
    Extensions ZERO bugs , everything works perfectly

    THANKS GUYS

    By NS COM on February 4, 2015 Verified Purchase
  56. Great extension        Magento 1

    This extension works really nice, we have tried other similar extensions before for customer services, but choosing this one was def. a good decision! To start with the extension was already really good, but the people behind it are truly helpful and always trying to fix small problems as fast as possible and they always provide very useful information!

    By Beatriz on January 22, 2015
  57. 6 people found this review helpful
    Solid, Well-Written Extension        Magento 1

    I've installed thousands of dollars of Magento extensions over the last few months and almost all of them came with a slew of headaches. While this extension will take some time to wrap your head around (because it is so feature rich), it is worth twice what it costs. The quality of the Mirasvit code cannot be understated. I am a developer and I respect the pride they take in their work. The code is solid and it "just works." Great job guys! Mike

    By Mike on January 12, 2015 Verified Purchase
  58. 1 people found this review helpful
    Perfect extension !!        Magento 1

    Very simple to install and to setup. First time I buy at Mirasvit but I am completely satisfied !! Quick support for information, extension working great and 0 bug within today. Helpdesk is powerful and completely customizable. Nice job!

    By Jean-Hugues on June 23, 2014 Verified Purchase
  59. This is the best helpdesk Magento Extension.        Magento 1

    Great! Mirasvit created this extension.

    By Kasmin on June 6, 2014
  60. Very Very Pleased        Magento 1

    a very clean, nice extension that loads and works seamlessly. Nice chart reporting features etc. Email polling is perfect. Support is excellent as well.

    By MancerCorp on May 22, 2014
  61. Great extension and support        Magento 1

    Great magento extentions with usefull and flexible/adjustable functionality, and the much more important thing - outstanding, or i should say, awesome customer support.

    By Gideon on May 7, 2014
  62. Great extension and Support        Magento 1

    Very fast reply directly with the requested solution.

    By Sergio on May 7, 2014
  63. 1 people found this review helpful
    The value of help desk        Magento 1

    Usually everybody is concentrated on sales, but the real road to success is the customer satisfaction and service offered. With Mirasvit Help Desk MX you have a powerful instrument to manage all your customers' requests in a clear and effective way. Easier than a chat, less expensive in human resources, more effective in problem solving.
    Technically this is a great piec of code: I installed it with any problem on my modded magento 1.8. The only suggestion I feel to give is to make the pop up responsive as it does not display properly on small screens as smartphones. I just added a line to make the button on the left disappear under 990px resolution (thanks to my theme).

    By Andrea on April 25, 2014
  64. Great extension superb support        Magento 1

    We are using five extensions developed by Mirasvit. This is our newest addition. After testing Zendesk we decided to use Help Desk MX. It does everything that zen does, but better. I would high recommend it. Support is the best in the business.

    By David on March 27, 2014 Verified Purchase
  65. 2 people found this review helpful
    Must have extension        Magento 1

    We're very happy with the quality of Help Desk MX. Features are well-designed and work perfectly. Allows our support team to tackle a high volume of tickets. It is also includes excellent reporting so we can track how effective each agent is and identify problems. An excellent extension and must have one!

    By Steve on March 7, 2014
  66. Brilliant extension!        Magento 1

    I have it for about 2 weeks. It was the best decision to buy help desk from Mirasvit. I have heard about your company, and this time decided to purchase an extension in your store. Brilliant and i would say that such responsible developers its not that easy to find. Cheers!

    By Patrick on March 2, 2014
  67. Great Magento extension!        Magento 1

    This is simply a great Magento extension.

    Is easy to install, and integrates seamlessly. So far only positive feedback. I have decided to choose this extension in your store coz i bought your FPC (does miracles in my store) and i was absolutely amazed by your support team. Saw the demo and understood that this module is exactly what i was needed. The combination of price and functionality is great.

    Thanks.

    By Jack on February 26, 2014

Reasons to choose Mirasvit

Client focusing and satisfaction

It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

Constant improvements and upgrades

We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.