Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.
Organize all frequent inquiries and other helpful content with our solution. Reduce your support/helpdesk loadings and save your customers time using Knowledge Base!
Suggest your online store customers the powerful help resource, save their time and make them happier!
Knowledge Base is the extension allowing to organize most asked questions or any other helpful information by means of articles sorted by defined categories.
Our solution makes your customers self-service fast, easy and convenient, since it’s possible to:
Knowledge Base for Magento 2 has simple and intuitive user interface. Customers will enjoy your store help center!
Our extension is not only fully featured, but also fully customized. You can make unique design for each article, using built-in WYSIWYG editor or directly editing HTML source code. Knowledge Base is SEO friendly extension. You may set meta tags for your articles, so the snippets, you have made yourself, will be visible in search engines for the relevant search queries.
Also Knowledge Base administration interface allows you to:
Boost your customer experience with Knowledge Base Extension!
Knowledge Base interface is intuitive and clear for every customer.
Our solution allows your store clients to understand everything at a glance. All categories, questions and search string are available at a single-click ease.
Knowledge Base Extension allows you to organize articles in structured and clear form intuitively understood for every customer.
Article page has very convenient interface, which gives your store users an option to surf through the categories in two different ways:
Also user can choose any of the tags, assigned to the article, and automatically get search results related to this tag.
Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.
Our solution allows you to:
Manage your support articles fast and easy with Knowledge Base!
Knowledge Base allows your customers to perform search in several modes:
Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:
Your customer will see the most appropriate articles at a glance!
Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.
For example, you added some information to the article ‘Shipping Fees’ and published it.
Customers rate this article over some time by voting, if they consider ‘Shipping Fees’ useful. So, the more votes wins the article, the higher rating it gets. Therefore, the high rating affords a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.
Use ratings and votes to evaluate your help resource articles and constantly improve them!
Besides SEO-friendly URLs, which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).
Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.
This feature is very useful, since it makes your store unique content available in the external process and, as a consequence, can bring new leads for your online shop.
"Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree."
"..Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner..."
"Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem."
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.