Knowledge Base for Magento 2

Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.

Organize all frequent inquiries and other helpful content with our solution. Reduce your support/helpdesk loadings and save your customers time using Knowledge Base!

Compatible with:   Community: 2.0-2.1.*
Enterprise: 2.0-2.1.*

Knowledge Base - fully featured Store Guide solution!

Suggest to your online store customers a powerful help resource, save them time and make them happier!

Knowledge Base is the extension allowing you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.

Our solution makes your customers' self-service fast, easy and convenient, since it’s possible to:

  • perform searching by single words, words combinations, exact phrases or tags
  • get results from categories and articles
  • surf through categories via breadcrumbs or right menu
  • get an answer within seconds

Knowledge Base for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store help center!

Our extension is not only fully featured, but also fully customizable. You can make unique designs for each article using the built-in WYSIWYG editor or directly editing the HTML source code. Knowledge Base is a SEO friendly extension. You may set meta tags for your articles so the snippets you have made yourself will be visible in search engines for the relevant search queries.

Also Knowledge Base administration interface allows you to:

  • set article status, sort order, SEO-friendly URL key and author
  • assign an article multiple tags and categories
  • define number of votes and rating for each article

Boost your customer experience with Knowledge Base Extension!

10 advantages you get with Knowledge Base

  • Conveniently structured Store Help Guide.
  • Search by categories and article content.
  • Search by word combination or exact phrases.
  • Save your customers time with Knowledge Base self-service.
  • Give your customers an excellent user experience returning answers in a split second!
  • Customize every article with WYSIWYG editor.
  • Get SEO-friendly URLs and search engine snippets for your help center articles.
  • Get your articles available in multiple categories.
  • Manage article ratings and votes.
  • Save your support team time and save money all at once!

Feature Highlights

Clear Customer Interface

Knowledge Base interface is intuitive and clear for every customer.

Our solution allows your store clients to understand everything at a glance. All categories, questions and search strings are available at a single-click.

Convenient Article Page

Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understood for every customer.

The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways:

  • using breadcrumbs under the main menu (it allows to return to any parent directory);
  • using right menu ‘Categories’ (it is very easy to access any related or even non-related category).

Also user can choose any of the tags assigned to the article and automatically get search results related to this tag.

Advanced Administrative Interface

Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.

Our solution allows you to:

  • create articles with absolute custom design using WYSIWYG editor or editing HTML source code
  • make every article more visible in your help center by adding tags
  • assign several different categories to one article, if its content related to them
  • set SEO-friendly URL for each article
  • manage article status (active or not)
  • set sort order
  • define an article author

Manage your support articles fast and easy with Knowledge Base!

Relevant Search Results

Knowledge Base allows your customers to perform search in several modes:

  • by exact phrase
  • by single word
  • by word combinations

Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:

  • categories names
  • articles content
  • tags

Your customer will see the most appropriate articles at a glance!

Use Ratings to sort articles by quality and relevance

Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.

For example, you added some information to the article ‘Shipping Fees’ and published it.

Customers rate this article over some time by voting if they consider ‘Shipping Fees’ useful. So the more votes the article gets, the higher the rating. Therefore, the high rating establishes a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.

Use ratings and votes to evaluate your help resource articles and constantly improve them!

SEO-friendly Knowledge Base

Besides SEO-friendly URLs which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).

Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.

This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.

Install Knowledge Base extension and give your customers better experience!

Here is what Knowledge Base solution customers say:

"Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree."

"..Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner..."

"Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem."




  • sitemap generation for multi stores




  • compatibility with Magento 2.2.0rc
  • filter articles by customer group




  • Added ability to filter articles by customer group
  • Improved category tree displaying




  • URLs for sitemap




  • Added categories and articles to sitemap




  • Fixed wrong parent pickup on Category creation without selecting a parent




  • Ability to add additional content to category and change layout (xml)




  • Added option that allow to show amount of articles in category that does not contain other categories on category list page




  • Fixed redirect after voting on article




  • Fixed config does not store for storeview
  • Fixed article view page does not display categories
  • Fixed search does not use tags




  • Added filters to admin artilce list page


  • Fixed styles for long article's name in sidebar
  • Fixed js error for Single store mode when saving article




  • Added ability to hide article's date
  • Moved category view link under the list of categories/articles




  • Fixed an issue when "Articles not found for store with multiple root categories"




  • Varnish compatibility
  • KB permissions position in role resource tree




  • XML errors




  • Ability to assign article to storeview


  • Support of Magento 2.1.2




  • Added ability to assign article to storeview


  • WYSIWYG insert variable widget




  • Use the same font-awesome.min.css for all extensions


  • Added translation (#17)




  • bug: Remove unnecessary paging templates




  • Latest version of font-awesome




  • Update font awesome to the latest version




  • Ability to use widgets




  • Fixed an issue when settings "Enable Articles Rating" and "Hide article's author" not working properly (#13)




  • Fixed an issue when 'kbase' css class is added to the body tag on every page (#11)




  • Fix article's category field in edit form for M 2.1.0
  • Fixed an issue when WYSIWYG contains broken images




  • Added ability to browse an existing image or upload a new image when editing knowledge base content




  • Fixed an issue when WYSIWYG is not showing




  • Fixed styles issue with categories sidebar and helpful block




  • Support of Magento 2.1.0







  • KB2-42 - Fixed that inactive categories displaying in a list of categories




  • KB2-41 - Fixed Article 'created at' contains wrong date




  • Category Display Mode
  • Styles


  • Issue with menu
  • Remove field "Url Key" for root category
  • Fixed an issue with showing disabled categories
  • Fixed an issue with tags

Sort by: Most helpful Newest
  1. Works wonderful...        Magento 2

    This added great functionality for our site to add articles.

    By Emily on January 18, 2017 Verified Purchase
  2. Excellent module        Magento 2

    Purchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.

    By Jack Hughes on August 15, 2016 Verified Purchase
  3. Very good and easy to use.        Magento 2

    Very good and easy to use.

    By Steve on August 6, 2016 Verified Purchase
  4. Simple knowledgebase        Magento 2

    Simple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.

    By S on June 10, 2016 Verified Purchase
  5. Awesome Features along with outstanding Customer Service!        Magento 2

    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.

    By Viktor Z. on March 14, 2016 Verified Purchase
  6. Mirasvit Knowledge Base        Magento 1

    We have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.

    By Sh on September 8, 2017 Verified Purchase
  7. Good value for money        Magento 1

    Well documented and easy to use

    By Jakub on September 3, 2017 Verified Purchase
  8. 1 people found this review helpful
    Extremely helpfull and a lot of time saving        Magento 1

    I am using a chat module and noticed almost 90% of people asking one of 10 questions.
    I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
    People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
    And I noticed once client enters knowledge base, he checks also a lot of other issues.
    I think this action helps with conversions.

    By Mihail on March 7, 2017 Verified Purchase
  9. Excellent        Magento 1

    Easy to install & works as advertised like the demo!

    By TLW on November 25, 2016 Verified Purchase
  10. Great APP        Magento 1

    Works Great!

    By Leo on November 14, 2016 Verified Purchase
  11. Excellent Knowledge Base!!!        Magento 1

    Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.

    By Paulo on August 31, 2016 Verified Purchase
  12. Knowledge all the way        Magento 1

    The extensions is great and add a lot of value to the magento store!

    By Thijmen on August 28, 2016 Verified Purchase
  13. worked great...        Magento 1

    suited our needs and worked great.

    By Emily on April 1, 2016 Verified Purchase
  14. Great extension!        Magento 1

    Very nice extension. Works as described.

    By Alex on November 12, 2015 Verified Purchase
  15. Very happy with it        Magento 1

    Excellent module and good support. Sure I will buy again.

    By Davide on October 17, 2015 Verified Purchase
  16. Great Product Fewer Calls        Magento 1

    Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.

    By David on June 12, 2015 Verified Purchase
  17. Excellent Extension        Magento 1

    With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.

    By Sven on May 5, 2015 Verified Purchase
  18. An excellent addition to any site        Magento 1

    Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.

    Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)

    Also support from these guys is excellent, I thoroughly recommend.

    By Dan - Lapodo on April 30, 2015 Verified Purchase
  19. Works as expected        Magento 1

    Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.

    By Tien on April 9, 2015 Verified Purchase
  20. Quick and Easy        Magento 1

    Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!

    By Dgitman on November 1, 2014
  21. Great extension        Magento 1

    Does what is says. Fast and friendly support. Recommend.

    By Webtrail on October 23, 2014
  22. Excellent Product - Superior Support        Magento 1

    Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
    This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
    Now I'm one loyal customer.

    By Seathd on October 10, 2014
  23. Only positive feedback        Magento 1

    Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!

    By Neil on March 11, 2014
  24. A super tool with very good Service        Magento 1

    This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.

    By Nigel on March 8, 2014
  25. Dave        Magento 1

    Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!

    By Great extension! on March 6, 2014

Reasons to choose Mirasvit

Client focusing and satisfaction

It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

Constant improvements and upgrades

We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.