Knowledge Base for Magento 2

90 days free support free lifetime updates
Compatible with:
Community: 2.0.*, 2.1.*, 2.2.*
Enterprise: 2.0.*, 2.1.*, 2.2.*

Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.

Organize all frequent inquiries and other helpful content with our solution. Reduce your support/helpdesk loadings and save your customers time using Knowledge Base!

Knowledge Base - fully featured Store Guide solution!

Suggest to your online store customers a powerful help resource, save them time and make them happier!

Knowledge Base is the extension allowing you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.

Our solution makes your customers' self-service fast, easy and convenient, since it’s possible to:

  • perform searching by single words, words combinations, exact phrases or tags
  • get results from categories and articles
  • surf through categories via breadcrumbs or right menu
  • get an answer within seconds

Knowledge Base for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store help center!

Our extension is not only fully featured, but also fully customizable. You can make unique designs for each article using the built-in WYSIWYG editor or directly editing the HTML source code. Knowledge Base is a SEO friendly extension. You may set meta tags for your articles so the snippets you have made yourself will be visible in search engines for the relevant search queries.

Also Knowledge Base administration interface allows you to:

  • set article status, sort order, SEO-friendly URL key and author
  • assign an article multiple tags and categories
  • define number of votes and rating for each article

Boost your customer experience with Knowledge Base Extension!

10 advantages you get with Knowledge Base

  • Conveniently structured Store Help Guide.
  • Search by categories and article content.
  • Search by word combination or exact phrases.
  • Save your customers time with Knowledge Base self-service.
  • Give your customers an excellent user experience returning answers in a split second!
  • Customize every article with WYSIWYG editor.
  • Get SEO-friendly URLs and search engine snippets for your help center articles.
  • Get your articles available in multiple categories.
  • Manage article ratings and votes.
  • Save your support team time and save money all at once!

Feature Highlights

Clear Customer Interface

Knowledge Base interface is intuitive and clear for every customer.

Our solution allows your store clients to understand everything at a glance. All categories, questions and search strings are available at a single-click.

Convenient Article Page

Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understood for every customer.

The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways:

  • using breadcrumbs under the main menu (it allows to return to any parent directory);
  • using right menu ‘Categories’ (it is very easy to access any related or even non-related category).

Also user can choose any of the tags assigned to the article and automatically get search results related to this tag.

Advanced Administrative Interface

Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.

Our solution allows you to:

  • create articles with absolute custom design using WYSIWYG editor or editing HTML source code
  • make every article more visible in your help center by adding tags
  • assign several different categories to one article, if its content related to them
  • set SEO-friendly URL for each article
  • manage article status (active or not)
  • set sort order
  • define an article author

Manage your support articles fast and easy with Knowledge Base!

Relevant Search Results

Knowledge Base allows your customers to perform search in several modes:

  • by exact phrase
  • by single word
  • by word combinations

Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:

  • categories names
  • articles content
  • tags

Your customer will see the most appropriate articles at a glance!

Use Ratings to sort articles by quality and relevance

Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.

For example, you added some information to the article ‘Shipping Fees’ and published it.

Customers rate this article over some time by voting if they consider ‘Shipping Fees’ useful. So the more votes the article gets, the higher the rating. Therefore, the high rating establishes a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.

Use ratings and votes to evaluate your help resource articles and constantly improve them!

SEO-friendly Knowledge Base

Besides SEO-friendly URLs which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).

Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.

This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.

Install Knowledge Base extension and give your customers better experience!

Here is what Knowledge Base solution customers say:

"Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree."

"..Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner..."

"Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem."

Write Your Own Review
You're reviewing:Knowledge Base for Magento 2
Your Rating
  1. Big time saver
    Overall Satisfaction
    100 %
    We now have much less customer questions than before.
    Because we provide answers to the most questions in the knowledge Base.
    Works great in combination with Helpdesk MX
    By Mike on
  2. Magento 1: Mirasvit Knowledge Base
    Overall Satisfaction
    100 %
    We have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.
    By sh on
  3. Magento 1: Good value for money
    Overall Satisfaction
    100 %
    Well documented and easy to use
    By Jakub on
  4. Magento 1: Extremely helpfull and a lot of time saving
    Overall Satisfaction
    100 %
    I am using a chat module and noticed almost 90% of people asking one of 10 questions.
    I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
    People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
    And I noticed once client enters knowledge base, he checks also a lot of other issues.
    I think this action helps with conversions.
    By Mihail on
  5. Works wonderful...
    Overall Satisfaction
    100 %
    This added great functionality for our site to add articles.
    By Emily on
  6. Magento 1: Excellent
    Overall Satisfaction
    100 %
    Easy to install & works as advertised like the demo!
    By TLW on
  7. Magento 1: Great APP
    Overall Satisfaction
    100 %
    Works Great!
    By Leo on
  8. Magento 1: Excellent Knowledge Base!!!
    Overall Satisfaction
    100 %
    Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
    By Paulo on
  9. Magento 1: Knowledge all the way
    Overall Satisfaction
    100 %
    The extensions is great and add a lot of value to the magento store!
    By Thijmen on
  10. Excellent module
    Overall Satisfaction
    100 %
    Purchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.
    By Jack Hughes on
  11. Very good and easy to use.
    Overall Satisfaction
    100 %
    Very good and easy to use.
    By Steve on
  12. Simple knowledgebase
    Overall Satisfaction
    100 %
    Simple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.
    By S on
  13. Magento 1: worked great...
    Overall Satisfaction
    100 %
    suited our needs and worked great.
    By Emily on
  14. Awesome Features along with outstanding Customer Service!
    Overall Satisfaction
    100 %
    What can be felt, not always can be expressed in words, but I will try my best!

    1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

    2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

    3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

    4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

    5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

    P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
    By Viktor Z. on
  15. Magento 1: Great extension!
    Overall Satisfaction
    100 %
    Very nice extension. Works as described.
    By Alex on
  16. Magento 1: Very happy with it
    Overall Satisfaction
    100 %
    Excellent module and good support. Sure I will buy again.
    By Davide on
  17. Magento 1: Great Product Fewer Calls
    Overall Satisfaction
    100 %
    Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
    By David on
  18. Magento 1: Excellent Extension
    Overall Satisfaction
    100 %
    With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
    By Sven on
  19. Magento 1: An excellent addition to any site
    Overall Satisfaction
    100 %
    Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.

    Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)

    Also support from these guys is excellent, I thoroughly recommend.

    By Dan - Lapodo on
  20. Magento 1: Works as expected
    Overall Satisfaction
    100 %
    Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
    By Tien on
  21. Magento 1: Quick and Easy
    Overall Satisfaction
    100 %
    Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
    By dgitman on
  22. Magento 1: Great extension
    Overall Satisfaction
    100 %
    Does what is says. Fast and friendly support. Recommend.
    By Webtrail on
  23. Magento 1: Excellent Product - Superior Support
    Overall Satisfaction
    100 %
    Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
    This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
    Now I'm one loyal customer.
    By seathd on
  24. Magento 1: Only positive feedback
    Overall Satisfaction
    100 %
    Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
    By Neil on
  25. Magento 1: A super tool with very good Service
    Overall Satisfaction
    100 %
    This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
    By Nigel on
  26. Magento 1: Dave
    Overall Satisfaction
    100 %
    Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
    By Great extension! on

Reasons to choose Mirasvit

Client focusing and satisfaction

It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.

Remarkable support

90-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

Constant improvements and upgrades

We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.