Knowledge Base or FAQ is an online store resource center that answers customers’ most popular questions and covers most customers’ self-service features.
Organize all frequent inquiries and other helpful content with our solution.
Reduce your support/helpdesk load and save your customers time using our Magento 2 FAQ extension!
Suggest to your online store customers a powerful help resource, save them time and make them happier!
Knowledge Base is the extension allowing you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.
Our solution makes your customers' self-service fast, easy and convenient, since it’s possible to:
- perform searching by single words, words combinations, exact phrases or tags
- get results from categories and articles
- surf through categories via breadcrumbs or right menu
- get an answer within seconds
FAQ for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store help center!
Our extension is not only fully featured, but also fully customizable.
You can make unique designs for each article using the built-in WYSIWYG editor or directly editing the HTML source code.
Knowledge Base is a SEO friendly extension. You may set meta tags for your articles so the snippets you have made yourself will be visible in search engines for the relevant search queries.
Also Knowledge Base administration interface allows you to:
- set article status, sort order, SEO-friendly URL key and author
- assign an article multiple tags and categories
- define number of votes and rating for each article
Boost your customer experience with Knowledge Base Extension!
10 advantages you get with Knowledge Base
- Conveniently structured Store Help Guide.
- Search by categories and article content.
- Search by word combination or exact phrases.
- Save your customers time with Knowledge Base self-service.
- Give your customers an excellent user experience returning answers in a split second!
- Customize every article with WYSIWYG editor.
- Get SEO-friendly URLs and search engine snippets for your help center articles.
- Get your articles available in multiple categories.
- Manage article ratings and votes.
- Save your support team time and save money all at once!
Clear Customer Interface
Knowledge Base interface is intuitive and clear for every customer.
Our solution allows your store clients to understand everything at a glance. All categories, questions and search strings are available at a single-click.
Convenient Article Page
Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understood for every customer.
The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways:
- using breadcrumbs under the main menu (it allows to return to any parent directory);
- using right menu ‘Categories’ (it is very easy to access any related or even non-related category).
Also user can choose any of the tags assigned to the article and automatically get search results related to this tag.
Advanced Administrative Interface
Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.
Our solution allows you to:
- create articles with absolute custom design using WYSIWYG editor or editing HTML source code
- make every article more visible in your help center by adding tags
- assign several different categories to one article, if its content related to them
- set SEO-friendly URL for each article
- manage article status (active or not)
- set sort order
- define an article author
Manage your support articles fast and easy with Knowledge Base!
Relevant Search Results
Knowledge Base allows your customers to perform search in several modes:
- by exact phrase
- by single word
- by word combinations
Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:
- categories names
- articles content
Your customer will see the most appropriate articles at a glance!
Use Ratings to sort articles by quality and relevance
Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.
For example, you added some information to the article ‘Shipping Fees’ and published it.
Customers rate this article over some time by voting if they consider ‘Shipping Fees’ useful. So the more votes the article gets, the higher the rating. Therefore, the high rating establishes a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.
Use ratings and votes to evaluate your help resource articles and constantly improve them!
SEO-friendly Knowledge Base
Besides SEO-friendly URLs which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).
Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.
This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.
- Nice , but expected moreitechnical from United Statesthe extension have the basic needs of knowledge base , nice structure .. hopefully they can add more advanced features to it in future .
- Nice addition for every storeBulent from BulgariaNice addition for every store.
- integrated search function is greatHappyMagento from Nairobi, KenyaCan reduce your customer help ticket workload by providing answers on most common questions.
- ExcellentVanleer from ItalyWorks very well!
- not fully mature - but reactive supporthubp from Pinneberg, GermanyThe extension is not fully mature. We have had many pitfalls.
Especially with different store views and stores. We have quite regular take the support from Mirasvit. But this is the quick and reactive.
I wish the modules were more tested in advance.
- Nice Extensionnikolas from Metamorfosi, GreeceNice extension. Does the job very well.
Also, good aftersales support.
- Customer get help easySam from Portsmouth, United KingdomVery good extension. Our customer now have a very well organised help centre they can refer to if they need help with an order or have a question about a product. We have found that customers often browse our help centre before they contact us so it really helps reduce support calls and e-mails.
- Knowledge BaseAllan from Shepperton, United Kingdomi have been very happy with it. Best of all it supports composer based installation so is very easy to install
- Big time saverMike from Echtenerbrug, NetherlandsWe now have much less customer questions than before.
Because we provide answers to the most questions in the knowledge Base.
Works great in combination with Helpdesk MX
- Magento 1: Mirasvit Knowledge Basesh from Republic of KoreaWe have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.
- Magento 1: Good value for moneyJakub from Bratislava, Slovak RepublicWell documented and easy to use
- Magento 1: Extremely helpfull and a lot of time savingMihail from RomaniaI am using a chat module and noticed almost 90% of people asking one of 10 questions.
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
- Works wonderful...Emily from United StatesThis added great functionality for our site to add articles.
- Magento 1: ExcellentTLW from Springtown, United StatesEasy to install & works as advertised like the demo!
- Magento 1: Great APPLeo from The Colony, United StatesWorks Great!
- Magento 1: Excellent Knowledge Base!!!Paulo from Uberlândia, BrazilHello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
- Magento 1: Knowledge all the wayThijmen from NetherlandsThe extensions is great and add a lot of value to the magento store!
- Excellent moduleJack from The Hyde, United KingdomPurchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.
- Very good and easy to use.Steve from Ontario, United StatesVery good and easy to use.
- Simple knowledgebaseS from Melbourne, AustraliaSimple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.
- Magento 1: worked great...Emily from United Statessuited our needs and worked great.
- Awesome Features along with outstanding Customer Service!Viktor from Steinbach, CanadaWhat can be felt, not always can be expressed in words, but I will try my best!
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
- Magento 1: Great extension!Alex from Cottenham, United KingdomVery nice extension. Works as described.
- Magento 1: Very happy with itDavide from Cinisello Balsamo, ItalyExcellent module and good support. Sure I will buy again.
- Magento 1: Great Product Fewer CallsDavid from Saint Paul, United StatesUsing knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
- Magento 1: Excellent ExtensionSven from Dortmund, GermanyWith this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
- Magento 1: An excellent addition to any siteDan from Halstead, United KingdomPurchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
- Magento 1: Works as expectedTien from Hanoi, VietnamGood extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
- Magento 1: Quick and Easydgitman from United StatesMuch more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
- Magento 1: Great extensionWebtrail from United StatesDoes what is says. Fast and friendly support. Recommend.
- Magento 1: Excellent Product - Superior Supportseathd from United StatesWay beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
- Magento 1: Only positive feedbackNeil from United StatesHi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
- Magento 1: A super tool with very good ServiceNigel from United StatesThis extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
- Magento 1: DaveGreat from United StatesGreat extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
The Knowledge Base for Magento 2 is compatible with:
|Magento 2 Community Edition (CE)||2.0.* - 2.3.*|
|Magento 2 Enterprise Edition (EE)||2.0.* - 2.3.*|
|Magento 2 Cloud||+|
All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.
If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.
Support and bug fixing
Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan.
We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).
Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.
Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.