Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.
Organize all frequent inquiries and other helpful content with our solution. Reduce your support/helpdesk loadings and save your customers time using Knowledge Base!
Suggest to your online store customers a powerful help resource, save them time and make them happier!
Knowledge Base is the extension allowing you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.
Our solution makes your customers' self-service fast, easy and convenient, since it’s possible to:
Knowledge Base for Magento 2 has a simple and intuitive user interface. Customers will enjoy your store help center!
Our extension is not only fully featured, but also fully customizable. You can make unique designs for each article using the built-in WYSIWYG editor or directly editing the HTML source code. Knowledge Base is a SEO friendly extension. You may set meta tags for your articles so the snippets you have made yourself will be visible in search engines for the relevant search queries.
Also Knowledge Base administration interface allows you to:
Boost your customer experience with Knowledge Base Extension!
Knowledge Base interface is intuitive and clear for every customer.
Our solution allows your store clients to understand everything at a glance. All categories, questions and search strings are available at a single-click.
Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understood for every customer.
The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways:
Also user can choose any of the tags assigned to the article and automatically get search results related to this tag.
Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.
Our solution allows you to:
Manage your support articles fast and easy with Knowledge Base!
Knowledge Base allows your customers to perform search in several modes:
Whatever your customer enters in the search string, our solution gives the most relevant results list in a split second from:
Your customer will see the most appropriate articles at a glance!
Knowledge Base Extension lets you organize all articles by their quality, using rating and votes number for each article.
For example, you added some information to the article ‘Shipping Fees’ and published it.
Customers rate this article over some time by voting if they consider ‘Shipping Fees’ useful. So the more votes the article gets, the higher the rating. Therefore, the high rating establishes a ground for assigning the article good quality. If the rating is low, you need to edit the content and add some more useful and clear information for your customers.
Use ratings and votes to evaluate your help resource articles and constantly improve them!
Besides SEO-friendly URLs which you may set in the administrator interface, you can also customize the appearance of your articles in search engine results (snippets).
Manage Meta Title and Description in order to make every article more visible in Google or any other search engine.
This feature is very useful, since it makes your store's unique content available in the external process and, as a consequence, can bring new leads for your online shop.
"Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree."
"..Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner..."
"Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem."
I am using a chat module and noticed almost 90% of people asking one of 10 questions.
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
This added great functionality for our site to add articles.
Easy to install & works as advertised like the demo!
Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
The extensions is great and add a lot of value to the magento store!
Purchased the knowledge base module and have been very happy with it. Best of all it supports composer based installation so is very easy to install and upgrade.
Very good and easy to use.
Simple knowledgebase that makes life easier and reduces time wasted on FAQ's and repetitive questions/answers.
suited our needs and worked great.
What can be felt, not always can be expressed in words, but I will try my best!
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Very nice extension. Works as described.
Excellent module and good support. Sure I will buy again.
Using knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
With this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
Purchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
Good extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
Does what is says. Fast and friendly support. Recommend.
Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.