Magento 2 FAQ Module & Knowledge Base Extension

Introduce your online store customers to a powerful help resource. Create FAQ pages for them so you can save their time and make their life easier!

Knowledge Base is the extension that allows you to organize the most frequently asked questions or any other helpful information using articles sorted by defined categories.

Our solution makes your customers' self-service fast, easy, and convenient as it lets you:

• perform a search by a single word, word combinations, exact phrases, or tags
• get results from categories and articles
• surf through categories via breadcrumbs or the right menu
• get an answer from the FAQ pages within seconds

Create FAQ pages with Magento 2 questions and answers extension

Create an FAQ for Magento 2 by filling the knowledge base with answers to the most prominent user questions. Our Magento 2 FAQ module is not only fully-featured but also fully customizable. You can make unique designs for each FAQ page using the built-in WYSIWYG editor or directly edit it with the HTML source code.

Also, the Knowledge Base administration interface allows you to:

• set article status, sort order, SEO-friendly URL key, and author
• assign an FAQ page, multiple tags, and categories

Knowledge Base is also an SEO-friendly extension. You may set meta tags for your FAQ pages, so the snippets you've made by yourself will be visible on your search engines for relevant search queries.

Clear Customer Interface in Magento 2 FAQ and Knowledge Base

Knowledge Base interface is intuitive and clear for every customer.

Our solution allows your store's clients to understand everything at a glance. All categories, questions, and search strings are available with a single click.

Convenient Article and FAQ Page

Knowledge Base Extension allows you to organize articles in a structured and clear form intuitively understandable by every customer.

The article page has a very convenient interface, which gives your store users an option to surf through the categories in two different ways, which are, by:

• using breadcrumbs under the main menu (it allows them to return to any parent directory);
• using the menu 'Categories' (it is very easy to access any related or even non-related category).

Also, users can choose any of the tags assigned to the article and automatically get search results related to this tag.

Advanced Administrative Interface Magento 2 FAQ

Knowledge Base interface for administrators gives you the most advanced features to make your help center easy to use and unique.

Our solution allows you to:

• create articles with a custom design using WYSIWYG editor or by editing the HTML source code
• make every article more visible in your help center by adding some tags
• assign several categories to one article, if its contents are related to them
• set SEO-friendly URL for each article
• manage article status (active or not)
• set sort order for product questions page
• define an article by its author

Manage your support articles fast and easy with Knowledge Base!

Relevant Search Results From Magento 2 FAQ Extension

Knowledge Base allows your customers to perform a search in several modes:

• by exact phrase
• by a single word
• by word combinations

Whatever your customers' enter in the search string, our solution gives the most relevant result list in a split of second from:

• category names
• articles content
• tags

Your customer will see the most relevant articles at a glance!

Use Ratings to sort articles by quality and relevance

Knowledge Base Extension lets you organize all the articles by their quality, using ratings and vote numbers for each article.

For example, you added some information to the article 'Shipping Fees' and published it.

Customers rate this article over some time by voting if they considered 'Shipping Fees' useful. So, the more votes the article gets, the higher the ratings. Therefore, the high rating establishes a ground for assigning a good quality to the article. If the rating is low, you must edit the FAQ page and add more useful and clear information.

Use ratings and votes to evaluate your knowledge-base articles or FAQ pages and constantly improve them!

SEO-friendly and Optimized FAQs & Knowledge Base

The Magento 2 Ask and Question extension makes your article URLs SEO-friendly. You can also customize how the pages will appear in search results by adding custom meta titles, descriptions, and rich snippets.

This will help every article really stand out from the crowd on Google and other search engines, driving more organic traffic to your store.