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Magento 2

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Return Merchandise Authorization

chevron-down chevron-right What is the link to Guest RMA in Magento 2

Our RMA extension allows you to place Guest RMA request for return, when original order was placed in Guest mode, or you just can not to log in to your account just at that moment. This link is automatically placed to the footer of you store. Open there...

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Improved Sorting

chevron-down chevron-right How to sort products by newest in Magento 2

By default, all products are sorted by Position in the category. On the category Edit page, you can manually re-order products for the particular category by adjusting the product's position. Also using native Magento 2 functionality, you can so...

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Cache Warmer

chevron-down chevron-right Does Mirasvit Cache Warmer extension support Redis?

Yes, the Full Page Cache Warmer extensions for Magento 2 supports Redis cache and all other Magento frontend/backend cache types: File Cache (enabled by default) Redis cache Memcache APC Varnish cache For all these cache types, extension can automatic...

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Advanced Reports

chevron-down chevron-right How to enable Mobile Dashboard in Advanced Reports

Any Dashboard, created in Advanced Reports or Cloud Reports for Magento 2 can be given with mobile access thus making that Dashboard mobile. Here is what you need to do: Log in to your Magento 2 Backend and navigate to Dashboard → Advanced Dashboard s...

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chevron-down chevron-right What does mean Gross Profit column

Gross Profit also called Gross Income or Sales Profit is the income, that company receives after deducting taxes and sometimes costs, associated with delivering product. Although correct formula for Gross Profit shall also deduce Cost of Goods Sold (e. q...

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chevron-down chevron-right What does mean Invoiced Cost column

Invoiced Cost is the actual cost, paid to the manufacturer or distributor by end-customer. Typically it includes tax, shipping fees and other additional payments, that are required to deliver goods from merchant to buyer. In Magento 2 (and in Advanced Re...

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chevron-down chevron-right What does mean Gross Margin column

Gross Margin is a special metric, which shows, how much in percentage company gains from each sales currency unit. It is calculated as Total Income minus Cost of Goods Sold, divided to Total Income. Advanced Reports considers as Cost of Goods Sold value ...

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Reward Points

chevron-down chevron-right How to change Reward Points currency

Points, which are used in our Reward Points extension, are tokens of reward for a customer activity - for example, buying specific products, writing a review and even inviting friends as new customers. Typically they called just “points”, but in fact...

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chevron-down chevron-right Do you have API for import/export points in Reward Points for Magento 2

Our Reward Points extension implements REST API for accessing and manipulating data from external tools and services. It can be used for import/export points as well. It will require some PHP developing skills, but it is not that difficult. Just follow o...

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Follow-Up Email

chevron-down chevron-right Does Follow-Up Email sends abandoned cart emails to Guests?

Our Follow-Up Email extension has a unique feature of email capture. It allows our extension to store customer email once it was entered to field with corresponding name. For example, if Guest subscribed to Magento 2 news, his email immediately will be c...

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General Questions

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chevron-down chevron-right Unable to log in to Magento 2 how to fix

Basically, you were setting up your Magento 2.X store, fulfilled all the server requirements, added SSL, configured your Website, Store and Store View, installed extensions, and filled up the store configuration only to realize that suddenly you can't log...

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chevron-down chevron-right Managing product promotions in a Magento-based store

A Magento-based store allows its managers to start the campaign on sales increase with product promotions immediately. It can be done right after installing the software system and uploading the salable item catalog. As a profound platform for eCommerce, ...

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chevron-down chevron-right How to transfer the store content from Magento 1

Owners, executive figures, temporarily hired maintainers of Magento-based stores can use the freely available software toolset labeled with a clear identification name of Data Migration Tool. Sometimes it is a handy piece for vast relocation of the conten...

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chevron-down chevron-right How to choose payment configuration for a Magento store

Operating with installments is a significant part of the internet shopping process. Making everlasting trust with clients about the reliability and convenience of the store is in a real sense an extremely hard task. This task involves guaranteeing clients...

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chevron-down chevron-right How to use Advanced Reporting functionality in Magento

The clients of paid Adobe Commerce edition and free to use Magento Open Source edition can get more insights on their stores by using a provided Adobe Commerce Reporting toolkit. When the shop is up and running, it generates a lot of valuable information...

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Help Desk

chevron-down chevron-right How can I see Archived tickets in Magento 2 Help Desk

Unlike Magento 1, Magento 2 have more sophisticated design of data grid. It allows you to have more then one view, thus making obsolete numerous supplemental grids, that display basically the same data. Help Desk MX displays all tickets in single grid, w...

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chevron-down chevron-right Is it possible to create store-level Workflow Rule in Helpdesk MX for M2?

Sometimes tickets shall be processed differently on different stores. It is extremely important, when you´re using Workflow Rules, that have global scope and are applied to tickets from all storeviews. However, there´s a way to make Workflow Rule proce...

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Sphinx Search

chevron-down chevron-right How can I move products in search results

Our search extensions always display found products in their relevance order. But sometimes - for promotional purposes, or some products has equal relevance but in fact one more relevant than others - you need to force some products appear higher than oth...

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chevron-down chevron-right DatabaseException: [1064] unknown column: ‘autocomplete’

Problem During full search reindex, Magento can throw this error: Mirasvit\SearchSphinx\SphinxQL\Exception\DatabaseException: [1064] unknown column: 'autocomplete' Reason In recent update (Elastic Search Ultimate or Sphinx Search Ultimate) we added n...

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Elastic Search

chevron-down chevron-right How can I move products in search results

Our search extensions always display found products in their relevance order. But sometimes - for promotional purposes, or some products has equal relevance but in fact one more relevant than others - you need to force some products appear higher than oth...

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chevron-down chevron-right DatabaseException: [1064] unknown column: ‘autocomplete’

Problem During full search reindex, Magento can throw this error: Mirasvit\SearchSphinx\SphinxQL\Exception\DatabaseException: [1064] unknown column: 'autocomplete' Reason In recent update (Elastic Search Ultimate or Sphinx Search Ultimate) we added n...

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chevron-down chevron-right Fatal error: Uncaught Error: Class 'Elasticsearch\ClientBuilder' not found

Problem When you run search reindex or perform search by store catalog, Magento 2 returns error message: Fatal error: Uncaught Error: Class 'Elasticsearch\ClientBuilder' not found Reason The elasticsearch php library wasn’t installed in Magento 2. ...

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Tech Questions

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chevron-down chevron-right How to choose a hosting provider for Magento 2 online store

Internet business is as popular as no other time it has been seen, and this spike in popularity may be attributed to a scope of things. Nevertheless, a great number of vendors have decided to begin their online stores and choose a Magento platform as thei...

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chevron-down chevron-right How to use Advanced Reporting functionality in Magento

The clients of paid Adobe Commerce edition and free to use Magento Open Source edition can get more insights on their stores by using a provided Adobe Commerce Reporting toolkit. When the shop is up and running, it generates a lot of valuable information...

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chevron-down chevron-right How a payment gateway can be integrated with Magento

Any online store needs to make financial functions in order to allow customers to pay for their orders. Nowadays, this is done through specific suppliers. Therefore, a payment gateway is typically a web-based service. Such software services are a vital pi...

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chevron-down chevron-right Unable to log in to Magento 2 how to fix

Basically, you were setting up your Magento 2.X store, fulfilled all the server requirements, added SSL, configured your Website, Store and Store View, installed extensions, and filled up the store configuration only to realize that suddenly you can't log...

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chevron-down chevron-right How a store can almost instantly communicate with its customers

Nowadays, a marketer has a wide variety of instruments for contacting customers. A significant part of these tools is a tactic for an online store to quickly establish contact with its shoppers and invite them to cooperate. A classic example of one of su...

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Magento 1

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General Questions

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chevron-down chevron-right Magento search autocomplete. How to implemented autocomplete magento and how it can be improved?

Autocomplete - possibility of search to show relevant search results, directly during input of the search phrase in the search box. Now autocomplete we take for granted that just has to be in the modern stores. How autocomplete implemented in magento? M...

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chevron-down chevron-right How to use Magento Sphinx extension on the website?

Magento Sphinx is one of the possible solutions to speed up and improve the quality of your search engine on the site. This is a good way to make a search on your site user-friendly,? reliable and above all very fast. Magento Sphinx is a combination, a s...

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chevron-down chevron-right How to set up a Related Products in Magento

Related products - is one of the best ways to up-sale. Those are products in the same category as the main product is. They supposed to be displayed at the main product page, and to be visible for the customer in order to be easly added to the shopping ca...

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chevron-down chevron-right How to configure Magento Search by Sku?

If the specifications of your online store require to perform Magento search by sku, there is nothing easier than to perform this task. As you know CMS allows to find any of the attributes used on the site. Sku is also an attribute, so in order your site ...

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chevron-down chevron-right How to set up Magento Search by attribute?

In CMS Magento search by attribute is one of the standard features available to users of Magento out of the box. Feature allows the site to look for the buyer's request in any of the attributes which are created. All management of Magento search by attrib...

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Tech Questions

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chevron-down chevron-right I have Magento Slow Backend. How can I speed it up?

If you are faced with frequent peak loads on the server, Magento slow backend working, and you have huge online catalog with a lot of items, so it's time to optimize CMS. One of the reasons of CMS Magento slow backend is the need to re-index the site afte...

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chevron-down chevron-right How to configure Magento Search by Sku?

If the specifications of your online store require to perform Magento search by sku, there is nothing easier than to perform this task. As you know CMS allows to find any of the attributes used on the site. Sku is also an attribute, so in order your site ...

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chevron-down chevron-right How to set up Magento Search by attribute?

In CMS Magento search by attribute is one of the standard features available to users of Magento out of the box. Feature allows the site to look for the buyer's request in any of the attributes which are created. All management of Magento search by attrib...

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chevron-down chevron-right How to use Magento Advanced Search to search by attributes?

Magento advanced search is a standard feature for Magento CMS of Community and Enterprise editions. The main objective of Magento advanced search is to enable it to search for a product by several attributes. It looks like a separate page with a few lines...

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chevron-down chevron-right How to find a product with exact match in Magento Search?

There are two search criteria in Magento: AND (exact match) - it means that search will be implemented by the entire search phrase, for instance, if you type in search field phrase Sony VAIO you will be given only the results for Sony VAIO. OR (not exac...

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