Knowledge base

Magento 2

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Return Merchandise Authorization

chevron-down chevron-right What is the link to Guest RMA in Magento 2

Our RMA extension allows you to place Guest RMA request for return, when original order was placed in Guest mode, or you just can not to log in to your account just at that moment. This link is automatically placed to the footer of you store. Open there...

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Improved Sorting

chevron-down chevron-right How to sort products by newest in Magento 2

By default, all products are sorted by Position in the category. On the category Edit page, you can manually re-order products for the particular category by adjusting the product's position. Also using native Magento 2 functionality, you can so...

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Cache Warmer

chevron-down chevron-right Does Mirasvit Cache Warmer extension support Redis?

Yes, the Full Page Cache Warmer extensions for Magento 2 supports Redis cache and all other Magento frontend/backend cache types: File Cache (enabled by default) Redis cache Memcache APC Varnish cache For all these cache types, extension can automatic...

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Advanced Reports

chevron-down chevron-right What does mean Gross Profit column

Gross Profit also called Gross Income or Sales Profit is the income, that company receives after deducting taxes and sometimes costs, associated with delivering product. Although correct formula for Gross Profit shall also deduce Cost of Goods Sold (e. q...

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chevron-down chevron-right What does mean Invoiced Cost column

Invoiced Cost is the actual cost, paid to the manufacturer or distributor by end-customer. Typically it includes tax, shipping fees and other additional payments, that are required to deliver goods from merchant to buyer. In Magento 2 (and in Advanced Re...

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chevron-down chevron-right How to enable Mobile Dashboard in Advanced Reports

Any Dashboard, created in Advanced Reports or Cloud Reports for Magento 2 can be given with mobile access thus making that Dashboard mobile. Here is what you need to do: Log in to your Magento 2 Backend and navigate to Dashboard → Advanced Dashboard s...

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chevron-down chevron-right What does mean Gross Margin column

Gross Margin is a special metric, which shows, how much in percentage company gains from each sales currency unit. It is calculated as Total Income minus Cost of Goods Sold, divided to Total Income. Advanced Reports considers as Cost of Goods Sold value ...

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Reward Points

chevron-down chevron-right How to change Reward Points currency

Points, which are used in our Reward Points extension, are tokens of reward for a customer activity - for example, buying specific products, writing a review and even inviting friends as new customers. Typically they called just “points”, but in fact...

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chevron-down chevron-right Do you have API for import/export points in Reward Points for Magento 2

Our Reward Points extension implements REST API for accessing and manipulating data from external tools and services. It can be used for import/export points as well. It will require some PHP developing skills, but it is not that difficult. Just follow o...

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Follow-Up Email

chevron-down chevron-right Does Follow-Up Email sends abandoned cart emails to Guests?

Our Follow-Up Email extension has a unique feature of email capture. It allows our extension to store customer email once it was entered to field with corresponding name. For example, if Guest subscribed to Magento 2 news, his email immediately will be c...

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General Questions

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chevron-down chevron-right Magento 2: How To Reindex

Magento 2 contains a lot of merchant data, which should be accessed, searched and used - catalogs, prices, stores and many others. They are scattered across different tables, so to improve performance Magento 2 brings they all together in special tables c...

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chevron-down chevron-right How to Log In as a Customer in Magento 2

Magento 2 is a great tool for your e-commerce business. It's known for being flexible and easy to use. One important part of it is the admin panel, which serves as a control center. This is where store owners can access and control everything about their ...

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chevron-down chevron-right What does mean Invoiced Cost column

Invoiced Cost is the actual cost, paid to the manufacturer or distributor by end-customer. Typically it includes tax, shipping fees and other additional payments, that are required to deliver goods from merchant to buyer. In Magento 2 (and in Advanced Re...

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chevron-down chevron-right Magento 2 Reindex Error: Index is locked by another reindex process. Skipping.

Problem During full reindex in CLI (Command Line Interface, SSH), Magento returns error message like “index is locked by another reindex process. Skipping.” Reason Error is possible if the previous reindex process wasn’t completed successfully. T...

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chevron-down chevron-right How to create an SKU number in Magento 2?

Efficient inventory management holds great significance for the functioning of any online store in the e-commerce domain. This article will discuss the creation and administration of SKU (Stock Keeping Unit) codes for the items listed in your catalog. In ...

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Help Desk

chevron-down chevron-right Is it possible to create store-level Workflow Rule in Helpdesk MX for M2?

Sometimes tickets shall be processed differently on different stores. It is extremely important, when you´re using Workflow Rules, that have global scope and are applied to tickets from all storeviews. However, there´s a way to make Workflow Rule proce...

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chevron-down chevron-right How can I see Archived tickets in Magento 2 Help Desk

Unlike Magento 1, Magento 2 have more sophisticated design of data grid. It allows you to have more then one view, thus making obsolete numerous supplemental grids, that display basically the same data. Help Desk MX displays all tickets in single grid, w...

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Sphinx Search

chevron-down chevron-right How can I move products in search results

Our search extensions always display found products in their relevance order. But sometimes - for promotional purposes, or some products has equal relevance but in fact one more relevant than others - you need to force some products appear higher than oth...

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chevron-down chevron-right DatabaseException: [1064] unknown column: ‘autocomplete’

Problem During full search reindex, Magento can throw this error: Mirasvit\SearchSphinx\SphinxQL\Exception\DatabaseException: [1064] unknown column: 'autocomplete' Reason In recent update (Elastic Search Ultimate or Sphinx Search Ultimate) we added n...

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Elastic Search

chevron-down chevron-right How can I move products in search results

Our search extensions always display found products in their relevance order. But sometimes - for promotional purposes, or some products has equal relevance but in fact one more relevant than others - you need to force some products appear higher than oth...

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chevron-down chevron-right Fatal error: Uncaught Error: Class 'Elasticsearch\ClientBuilder' not found

Problem When you run search reindex or perform search by store catalog, Magento 2 returns error message: Fatal error: Uncaught Error: Class 'Elasticsearch\ClientBuilder' not found Reason The elasticsearch php library wasn’t installed in Magento 2. ...

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chevron-down chevron-right DatabaseException: [1064] unknown column: ‘autocomplete’

Problem During full search reindex, Magento can throw this error: Mirasvit\SearchSphinx\SphinxQL\Exception\DatabaseException: [1064] unknown column: 'autocomplete' Reason In recent update (Elastic Search Ultimate or Sphinx Search Ultimate) we added n...

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Tech Questions

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chevron-down chevron-right How to combine Javascript files in Magento 2

Combining Javascript files is a very common way to reduce time of page loading by reducing quantity of HTTP requests, that are required to bring on Javascripts on your pages. Having all Javascript files combined, basically you will need to load only one ...

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chevron-down chevron-right Magento 2: How To Reindex

Magento 2 contains a lot of merchant data, which should be accessed, searched and used - catalogs, prices, stores and many others. They are scattered across different tables, so to improve performance Magento 2 brings they all together in special tables c...

Read More

chevron-down chevron-right Magento B2B Features: All the Information for 2024

Nowadays, in the fast-paced realm of online trade, B2B market players aim to stay in line with the most recent developments. Smooth user interaction, simplified processes, and efficient client administration are becoming industry standards rather than uni...

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chevron-down chevron-right Magento 2 Reindex Error: Index is locked by another reindex process. Skipping.

Problem During full reindex in CLI (Command Line Interface, SSH), Magento returns error message like “index is locked by another reindex process. Skipping.” Reason Error is possible if the previous reindex process wasn’t completed successfully. T...

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chevron-down chevron-right How to install magento 2 via composer

Unlike Magento 1, Magento 2 can be installed via composer. It’s most faster and stable way to install and further support/upgrade Magento 2. Composer will automatically copy all required files, modules, libraries and prepare all things for setup. To in...

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Magento 1

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General Questions

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chevron-down chevron-right How to set up a Related Products in Magento

Related products - is one of the best ways to up-sale. Those are products in the same category as the main product is. They supposed to be displayed at the main product page, and to be visible for the customer in order to be easly added to the shopping ca...

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chevron-down chevron-right Why it is necessary to improve magento default search and how can it be done? Or why you need to magento search extension.

Being the owner of the store and having a wide range of goods you are interested to customers quickly and easily find what they are looking for. Creating your store on the magento platform you have already made sure that the default search has disadvanta...

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chevron-down chevron-right How is Magento Solr used?

Magento Solr is one of the possible solutions to optimize the standard search of  Magento CMS. It is released by  developers of the Apache Lucene project. Standard Magento search is good, but you always want something better. Magento Solr is the...

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chevron-down chevron-right How to use Magento Sphinx extension on the website?

Magento Sphinx is one of the possible solutions to speed up and improve the quality of your search engine on the site. This is a good way to make a search on your site user-friendly,? reliable and above all very fast. Magento Sphinx is a combination, a s...

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chevron-down chevron-right How to set up Magento Search by attribute?

In CMS Magento search by attribute is one of the standard features available to users of Magento out of the box. Feature allows the site to look for the buyer's request in any of the attributes which are created. All management of Magento search by attrib...

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Tech Questions

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chevron-down chevron-right I have Magento Slow Backend. How can I speed it up?

If you are faced with frequent peak loads on the server, Magento slow backend working, and you have huge online catalog with a lot of items, so it's time to optimize CMS. One of the reasons of CMS Magento slow backend is the need to re-index the site afte...

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chevron-down chevron-right Why it is necessary to improve magento default search and how can it be done? Or why you need to magento search extension.

Being the owner of the store and having a wide range of goods you are interested to customers quickly and easily find what they are looking for. Creating your store on the magento platform you have already made sure that the default search has disadvanta...

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chevron-down chevron-right How to find a product with exact match in Magento Search?

There are two search criteria in Magento: AND (exact match) - it means that search will be implemented by the entire search phrase, for instance, if you type in search field phrase Sony VAIO you will be given only the results for Sony VAIO. OR (not exac...

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chevron-down chevron-right How to set up Magento Search by attribute?

In CMS Magento search by attribute is one of the standard features available to users of Magento out of the box. Feature allows the site to look for the buyer's request in any of the attributes which are created. All management of Magento search by attrib...

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chevron-down chevron-right Why magento 1.7 search not working?

Very often magento 1.7 search is not working as we want. It returns non relevant search results. Part of the problem can be solved by the correct settings. Go to System -> Configuration-> Catalog. Open tab Catalog Search. Try changing the settings o...

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