Magento 2 Custom Form Builder
Build contact forms, product enquiries, applications and surveys in a drag-and-drop editor, without coding. Route each submission to the right team, send the customer a copy, and keep every answer in the Magento admin with statuses, notes and CSV export.
- Visual drag & drop editor
- Conditional fields
- One-page and multi-page forms
- Emails routed by answer
- Help Desk MX tickets from answers
- Spam protection with reCAPTCHA
What does Magento 2 Form Builder do?
Magento 2 Form Builder lets you build contact forms, product enquiries, price match requests, applications and surveys in a drag-and-drop editor and place them on any page with a widget. Forms can span several pages, show or hide fields based on earlier answers, accept file uploads and pre-fill details for logged-in customers.
Every submission is saved in the Magento admin with a status and internal notes. Notifications go to the right team, the customer gets a copy, and with Help Desk MX installed an answer can open a support ticket. Hyvä support is built into the extension, so there is no separate package to install.
What you can build with it
- Product enquiry and price match forms. Put a form on the product page, and it fills in the product name, SKU or price for you, so every request arrives with the product attached.
- A contact form that reaches the right department. Add a "Reason" dropdown and send Sales, Returns or Support requests to different email addresses, with a copy to the customer.
- Support requests that become tickets. With Help Desk MX installed, each answer can open a ticket from the customer's email address.
- Applications and claims with attachments. Customers upload PDFs or photos, and the files arrive as attachments in the notification email.
- Multi-page surveys. Split long questionnaires into pages and show follow-up questions only to the customers they apply to.
Drag-and-drop form editor
Build an advanced Magento custom contact form in a visual editor without touching a line of code.
Drag elements onto the form, then add, copy or remove fields and set each one's label, placeholder, help text, default value, width and CSS class.
Use open-ended, closed-ended or multiple-choice questions to match your survey format.
Form elements
Supported Magento form elements include:
- Row/column
- H1-H6 headings
- Paragraph
- Text area
- Text input
- Number input
- Dropdown
- File attachment
- Checkboxes
- Radio list
- List box
- Multiselect list
- Products autocomplete
Text inputs also come as email, phone, URL, date, time and hidden fields, so the browser shows the right keyboard and checks the format.
Multi-column forms
Place fields next to each other in rows and columns. The less users have to scroll, the more likely they are to finish the form.
Multi-page forms
Break a long form into pages with Next and Prev buttons, and rename the buttons to fit your wording. Shorter pages make long surveys easier to finish.
Conditional fields
Show or hide a field depending on the answer to another field. For example, show a file upload only when the customer picks "Return request", or ask a follow-up question only after a "Yes".
Conditions work on single and multiple selections, so each customer sees only the questions that apply to them.
Pre-filled fields
Fill in fields automatically for logged-in customers: name, email, phone and billing address come from their account.
On a product page, a field can take the product's name, SKU, price or any other attribute, and a hidden field can store the URL of the page the form was sent from.
File uploads
Customers can attach files like PDFs or images. You choose the allowed file types for each upload field, and uploaded files are attached to the admin notification email.
Form embedding using widgets
Insert a form on any CMS page, block or layout with a standard Magento widget. Pick the form from a list and add your own CSS class to style it.
Customer groups and store views
Show a form only to chosen customer groups or in chosen store views, for example a wholesale application only for B2B customers.
Custom success messages
Set the message customers see after they submit a form, or redirect them to any page, such as a product page or your FAQ.
Fully responsive design
Forms work well on both desktop and mobile, and on Luma and Hyvä themes alike.
Hyvä support built in
Hyvä support ships inside the extension, so there is no companion package to install or keep in sync. On a Luma store, the Hyvä part simply stays inactive.
Additional Features of Magento 2 Form Builder
Email notifications that reach the right person
Send each submission to one or several admin addresses, and route it to a different address depending on an answer. You choose the sender identity and email template for every form.
A copy for the customer
Pick the email field in your form, and the customer receives a copy of their answers using a template you choose.
Submissions in the admin panel
All answers are stored in the Magento admin. Track each one with statuses you define, add internal notes for your team, print an answer, or export a form's answers to CSV.
"My Submissions" in the customer account
Logged-in customers can view, edit and print the forms they have sent from their account.
Frontend preview
See how your form will look on the storefront before publishing it, make changes, then publish the final version.
Form validation
Make any field required and check email and number formats. When customers skip a required field or use the wrong format, the field is highlighted so they can see what to fix.
Spam protection
The extension includes built-in Google reCAPTCHA to protect your forms from spam bots.
Conversion tracking
Each successful submission pushes an event to the data layer, so you can count form leads in Google Tag Manager and GA4.
Translated interface
Forms and the admin interface are translated into 15 languages, including German, French, Spanish, Italian, Dutch, Polish and Japanese.
Save time by starting your support request online and we'll connect you to an expert.
How do I protect my forms from spam bot submissions?
Public forms, such as a custom contact form, are a common target for spam bots. The usual protection is a CAPTCHA.
Custom Form Builder supports Google reCAPTCHA, which Magento 2 supports out of the box. Turn it on in Stores > Configuration > Mirasvit Extensions > Form Builder > Security, and your forms are checked before a submission is accepted.
Can a form created with Custom Form Builder create tickets in Help Desk MX?
Yes. Custom Form Builder works with Help Desk MX. Turn on Convert Answer to Ticket in the form settings, and every new answer opens a support ticket with the form name as its subject.
The ticket is created from the customer's email address, taken from the field you set as the Customer Email Field, so your team replies to the customer straight from the help desk.
Can a custom form builder populate customer attributes?
Yes. Fields can be pre-filled with variables: the logged-in customer's name, email, phone and billing address, the attributes of the product on whose page the form is shown, and the URL of the current page.
How is a form created with Magento 2 custom forms embedded into the Magento frontend?
Forms are displayed with Magento widgets. To show a form, insert a widget on the page where the form should appear, choose the "Form Builder: Form" widget type and select your form from the list. See an example of form embedding in the Custom Form for Magento 2 user manual.
Who can view the data on the submitted forms?
Both your staff and your customers. Store admins see all submitted forms in the backend. Logged-in customers see their own submissions under "My Submissions" in their account, where they can view, edit and print them.
Where is the data from forms created with Form Builder stored, and is it accessible from the Magento backend admin panel?
The data is stored in your own Magento database, in tables created by the extension, so you can also query it with any database tool.
In the Magento admin, go to Content > Form Builder > Answers to view, edit and print answers, or export a form's answers to CSV.
Find more about the Custom Form for Magento 2 in its user manual.
Does the Magento form creator allow for grouping fields and using conditional logic to hide/show the field grouping?
Conditional logic works per field, not per group or page. Each field, heading or paragraph can have a visibility dependency: it stays hidden until another field has the value you set.
This covers most dynamic forms, such as asking a follow-up question after "Yes" or showing an upload field for one request type. The extension doesn't jump between pages based on an answer, and rows or columns can't be hidden as a whole.
Is there a free version of Custom Form Builder?
No. Custom Form Builder is a paid extension, and you can try it first in the frontend, backend and Hyvä demos on this page. Magento's built-in contact form is free, but it has fixed fields, a single recipient and no file uploads, conditional fields or saved submissions in the admin.
Can a contact form send emails to different departments?
Yes. Add a field such as a "Reason" dropdown and set notification conditions: when the field has a given value, the email goes to the address you choose. For example, returns go to returns@ and wholesale requests go to sales@. The customer can also receive a copy of their message.
mirasvit/module-form-builder-hyva is gone: storefront forms and the customer account's "My Submissions" pages are now part of Form Builder itself. There is no second package to find and keep in step, and on a Luma store the Hyvä part simply stays dormant. Composer removes the companion package by itself when you upgrade.Hyva_MirasvitFormBuilder is gone, not renamed — You only need to act if you referenced it yourself: in a custom di.xml, a layout file, or a deployment script that enables modules by name.Hyva_MirasvitFormBuilder::<path>.phtml is now Mirasvit_FormBuilder::<path>.phtml. An override at the old path is simply not read, with no error to say so.Mirasvit_FormBuilder/js/form or js/controller/*, those files are gone. Conditions on a multi-select field still take every selected option into account, and a form added to the page later, for example inside a popup or a block loaded by AJAX, is still picked up.bin/magento hyva:config:generate and rebuild your theme's Tailwind CSS.setup:upgrade, a one-time data patch converts any old PHP-serialized values in mst_form_builder_form (elements_json, field_map, notification_condition) and mst_form_builder_answer (answers_json) to JSON. It works in batches, so large answer tables do not run out of memoryBlog
Andriy Kovalenko 
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