Mirasvit Support Center
Monday — Friday
Outstanding support is the most important part of our extensions
Every Magento store merchant or developer has to keep up with extension installation, configuration, upgrades, the fixing of bugs, and any number of other conflicts.
At some point, each of these tasks is required for any extension, but don’t fret — we’ve got you covered!
Our support team is ready to provide any and all help that you need.
Why to choose Mirasvit?
Access to free support and updates for 1 year since purchase
Full technical support and solution of any problems with extensions
Quick assistance: our team strives for swift and effective responses
No support ranks or extra payments with an active subscription
Extension benefits: the value of your purchase
Our extension subscription automatically provides access to extension updates and technical support from our team for one year. You do not need to take any further action.
The extension subscription is available separately for each of the modules.
During the one year subscription period for the module, there is no additional subscription fee. By paying for the module, you get a full package of support services. No ranks or extra pay!
The subscription is set to automatically renew each year.
After the one year free extension subscription expires, the cost of further use of support per year is 60% of the cost of the module for which you want to receive support.
What you get in the support program from Mirasvit
Installation service
Our skilled team will install the modules on your site at no extra cost, ensuring a smooth and hassle-free experience.
Update service
We will provide you with updates as they become available. We release updates frequently and make sure that the modules are compatible with modern developments.
Free and fast implementation of feature request
Our feature implementations are always released quickly and free of charge. If you see that the module lacks functionality which would simplify the process of using it - let us know.
Setting up and explaining the functionality of the modules
We help users to set up and understand our modules, empowering them to confidently leverage their full potential.
Free bug fixing
We offer complimentary bug fixing services, swiftly resolving any issues to ensure a seamless user experience.
Swift issue resolution
In the event of an emergency, we will act swiftly to address and resolve any urgent issues.
The numbers speak for themselves
First response time in less than 8 working hours
More than 80% of tickets are resolved in less than 6 working hours
17 years of experience in working with Magento extensions
Live customer feedback
The real-time results of the satisfaction survey of our customers
4 114 reviews by merchants & developers
The reviews are genuine and pass the censorship check
Customers recommend us and plan to shop with us in the future
The customer rating is calculated based on 1 000 reviews