Mirasvit Support Center

Get to know more about our support principles and conditions
Support Status
Offline

Monday — Friday

10:00AM — 07:00PM EEST

Outstanding support is the most important part of our extensions

Every Magento store merchant or developer has to keep up with extension installation, configuration, upgrades, the fixing of bugs, and any number of other conflicts.

At some point, each of these tasks is required for any extension, but don’t fret — we’ve got you covered!

Our support team is ready to provide any and all help that you need.

Why to choose Mirasvit?

Access to free support and updates for 1 year since purchase

Full technical support and solution of any problems with extensions

Quick assistance: our team strives for swift and effective responses

No support ranks or extra payments with an active subscription 

Extension benefits: the value of your purchase

Buy a module and get support subscription automatically

Our extension subscription automatically provides access to extension updates and technical support from our team for one year. You do not need to take any further action.

The extension subscription is available separately for each of the modules.

No additional fees

During the one year subscription period for the module, there is no additional subscription fee. By paying for the module, you get a full package of support services. No ranks or extra pay!

Automatic subscription renewal

The subscription is set to automatically renew each year.

After the one year free extension subscription expires, the cost of further use of support per year is 60% of the cost of the module for which you want to receive support.

What you get in the support program from Mirasvit

Installation service

Our skilled team will install the modules on your site at no extra cost, ensuring a smooth and hassle-free experience.

Update service

We will provide you with updates as they become available. We release updates frequently and make sure that the modules are compatible with modern developments.

Free and fast implementation of feature request

Our feature implementations are always released quickly and free of charge. If you see that the module lacks functionality which would simplify the process of using it - let us know.

Setting up and explaining the functionality of the modules

We help users to set up and understand our modules, empowering them to confidently leverage their full potential.

Free bug fixing

We offer complimentary bug fixing services, swiftly resolving any issues to ensure a seamless user experience.

Swift issue resolution

In the event of an emergency, we will act swiftly to address and resolve any urgent issues.

The numbers speak for themselves

<8
Working Hours

First response time in less than 8 working hours

80%
Tickets

More than 80% of tickets are resolved in less than 6 working hours

17+
Years

17 years of experience in working with Magento extensions

Live customer feedback

Latest comments
Mateus Damico
Jun 21, 2024
As always mirasvit team was great to answer and help to find the solutions! thanks!
Davide Consonni
Jun 20, 2024
Good support.
Eddie Choi
Jun 20, 2024
I clearly requested to install the extension on the dev site first. But your team installed it on the live site and made it down during our business hours. I am not happy with it at all.
See All Comments

The real-time results of the satisfaction survey of our customers

78%
said great
For the last 100 responses

4 126 reviews by merchants & developers

100%

The reviews are genuine and pass the censorship check

84%

Customers recommend us and plan to shop with us in the future

4.8

The customer rating is calculated based on 1 000 reviews

Full Speed Ahead
This made a huge difference in the loading speed of our website. I had a few issues with implementation at the beginning but the support was quick and excellent.
JGC Verified Buyer
From Vernon, Canada
Using the module for over 3 years
Elastic Search Ultimate M2
Very useful and easy to work with
Highly recommend this extension due to its ease of use and usability. The setup process makes configuring GTM effortless and tracking seems to work quite well.
Jerry Verified Buyer
From Walnut, United States
Using the module for almost 1 year
Advanced Reports M2
Life savior :-)
This module really helps a lot when you import products from source with completely different categories layout. And I haven't noticed (yet) significant difference in store's performance.
ZS Verified Buyer
From Reda, Poland
Using the module for almost 1 month
Reward Points M2
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