Help Desk MX
v1.2.44

1.2.44

(2024-11-13)

Fixed

  • Column user_id in where clause is ambiguous in ticket activity in admin ticket grid

1.2.43

(2024-11-06)

Improvements

  • Ability to attach several attachments in a bulk

Fixed

  • Orders related to different websites are loaded in ticket customr section if customer is registered on different websites with same email
  • Admin ticket grid sorting column does not work on fulltext search
  • Last public reply does not added to the ticket history if the current reply type is internal
  • "Mail was sent" column is removed from the ticket grid due to possible performance

1.2.42

(2024-10-17)

Fixed

  • Recaptcha compatibility with 2.4.3-p3
  • Outlook Mac emails parsed incorrectly

1.2.41

(2024-10-07)

Fixed

  • Messages sent from outlook are not formatted
  • Order links for no order tickets in admin grid
  • Email text cut if emoji is added to the email from outlook
  • Wrong Department name on ticket view page on in customer account if admin is assigned to several storeview departments
  • Contact form name field validation

1.2.40

(2024-08-15)

Fixed

  • Deprecated Functionality: explode(): Passing null to parameter #2 of type string is deprecated

1.2.39

(2024-07-31)

Fixed

  • Registry key is_ticked_created already exists

1.2.38

(2024-07-26)

Fixed

  • reCaptcha does not work in Hyva

1.2.37

(2024-07-23)

Improvements

  • Added indexes to the helpdesk report tables
  • Added "Order" column to the ticket grid in the admin panel
  • Added cronjob & console command to remove old desktop notifications

Fixed

  • Removed legasy DOMSubtreeModified event type
  • Fallback to JQueryUI Compat activated. Your store is missing a dependency for a jQueryUI widget
  • Desktop Notifications about new ticket arrival sent messages about new message arrival

1.2.36

(2024-06-20)

Fixed

  • Argument #1 ($array) must be of type array, string given in TicketDistributionDataBlock

1.2.35

(2024-06-13)

Fixed

  • Admin ticket grid search performance

1.2.34

(2024-05-30)

Fixed

  • Offline chat messages does not converted to tickets

1.2.33

(2024-05-24)

Improvements

  • Helpdesk widget GoogleRecaptcha compatibility

Fixed

  • Prevent undelivered message autoresponce loop
  • Dots were not allowed in the contact us form
  • Google ReCaptcha did not validate contact forms

1.2.32

(2024-02-12)

Fixed

  • Interface "Zend\Stdlib\JsonSerializable" not found

1.2.30

(2023-12-13)

Fixed

  • Show Helpdesk Gatway error message on each page load in the backend & Added message "Authentication failed" for the Gateways

1.2.29

(2023-12-12)

Fixed

  • Emails redirected to the Gateway from Outlook are not fetched

Improvements

  • Added "Remote Ip" column to the Satisfaction grid in the admin panel

1.2.28

(2023-12-04)

Fixed

  • Failed to parse time string in Activity.php

1.2.27

(2023-12-01)

Fixed

  • Activity Data Bar displaying is bound to the timezone
  • Exclude users not assigned to the Helpdesk Departments from Activity Data Bar

1.2.26

(2023-11-23)

Fixed

  • Prevent infinity cycles for the Auto-Submitted emails

1.2.25

(2023-11-06)

Fixed

  • Don't show [user_name] in email confirmation of newly created ticket

1.2.24

(2023-11-01)

Fixed

  • Creation of dynamic property Mirasvit_Ddeboer_Imap_Message_Attachment::$description is deprecated
  • Guest orders was not assigned to the ticket if the customer is registered in the store

Improvements

  • Added User Activity bar to the ticket grid in the admin panel

1.2.23

(2023-09-26)

Fixed

  • Helpdesk wrapper notification count rewrite magento wrapper notification counter

1.2.22

(2023-08-28)

Improvements

  • Added option to auto-remove old ticket attachments

Fixed

  • Incorrect use of label for=FORM_ELEMENT in contact form
  • Wrong third-party email is set to the message if the last fetched "third party" email differs from the penultimate
  • Incorrectly parced links if first level domain contains more than three symbols

1.2.21

(2023-06-29)

Improvements

  • Parce URLs in ticket message posts to avoid adding excessive symbols like dot/comma/etc to the end of the urls and broke the url
  • Compatibility with Magento246 SMTP
  • Added script to migrate tickets data from Freshdesk

Fixed

  • Deprecated Functionality: stripos(): Passing null to parameter #1 in module-price-permissions when create rule

1.2.20

(2023-05-19)

Improvements

  • Show first and last ticket messages in preview in the admin ticket grid

Fixed

  • Rule notification sent email to Cc when customer should not be notified

1.2.19

(2023-04-20)

Fixed

  • Added third-party email to display for third-party message on the ticket view page in admin
  • Store-view Status & Priority names in email notification
  • Third party email is not saved if the customer replies not from the email he was emailed to
  • Deprecated functionality: htmlspecialchars() passing null to parameter #1 in Helper/StringUtil.php
  • Save empty value in admin config multiselect fields

1.2.18

(2023-02-21)

Fixed

  • Remove non-char symbols from the end of the urls in email messages
  • Deprecated functionality passing null to parameter in geoip_time_zone_by_country_and_region Timezone.php
  • Column in where clause is ambiguous when filter by department or priority in admin ticket grid
  • Empty Satisfaction email notification

1.2.17

(2023-02-10)

Fixed

  • Rates and history blocks are not added to notification email template

1.2.16

(2023-02-08)

Fixed

  • Warning: Attempt to read property "Mailbox" on bool
  • Store-view Department name in email notification
  • Attachment is not fetched due to specialchars in attribute name

1.2.15

(2023-02-01)

Fixed

  • Removed auto-reply header from error headers to avoid ignoring emails fetching, due to outlook & Gmail adding it to the regular emails
  • Added Microsoft Ips to block auto satisfation rates

Improvements

  • Compatibility with M2.4.6

1.2.14

(2023-01-23)

Fixed

  • Deprecated Functionality: explode(): Passing null to parameter
  • Deprecated functionality passing null to parameter in geoip_time_zone_by_country_and_region Timezone.php
  • Failed to parse time string when save working hours for EU locales, for active_from, active_to fields
  • Shorter name for 'Add Ticket ti the Order' button on the admin order view page
  • Shorter button name for the customer edit admin page
  • Call to a member function getAddress() on array Helpdesk/Helper/Fetch.php
  • Added new option "sender template"

1.2.13

(2022-11-21)

Fixed

  • Notice: Undefined index: created_at in the ticket grid for nonexistent messsages
  • Parse attachment
  • record.isQuickView is not a function in the ticket grid in admin
  • Quick Responces did not work in wysiwyg in m2.4.5

1.2.12

(2022-10-28)

Fixed

  • As of Magento 2.4.4 info & critical methods are added instead of addInfo & addCritical
  • Fatal "Allowed memory size" for quick-view message in the tickets grid in the admin
  • Allowed memory limit when delete ticket with thousands of messages

1.2.10

(2022-10-06)

Fixed

  • Cc & Bcc email addresses weren't validated if added more than one address
  • Deprecated Functionality: IntlDateFormatter::parse(): Passing null to parameter #1

1.2.9

(2022-09-12)

Fixed

  • Email validation
  • strpos() Passing null to parameter #1

1.2.8

(2022-08-23)

Fixed

  • Quickbar filters now show only Inbox tickets
  • Status and priority are set from Workflow Rules if set in the ticket manually in the admin
  • If there is a great number of the non-archived tickets admin panel returns error 500 due to the toolbar collection limit

1.2.7

(2022-08-10)

Fixed

  • Notification icon shows for users without permissions.
  • Compatibility with Magento 2.4.5

1.2.6

(2022-08-02)

Fixed

  • php8 compatibility quick response

1.2.5

(2022-08-01)

Fixed

  • php8 compatibility quick response

1.2.4

(2022-07-24)

Fixed

  • php8 compatibility issues
  • Department, Priority, Status names are not added in the email notification

Improvements

  • Added option to enable/disable quickDataBar

1.2.3

(2022-07-21)

Fixed

  • Required checkbox is not validated for the new tickets
  • Segoe UI Emoji are fetched as questionmarks
  • Passing null to parameter #2 () when access Gateway Debug

1.2.2

(2022-07-04)

Improvements

  • Added quickbar

Fixed

  • Forwarded email messages fetched empty

1.2.1

(2022-06-20)

Improvements

  • Remove db_schema_whitelist.json
  • Added option 'Add customers Cc emails to the ticket'
  • Added headers

1.2.0

(2022-05-24)

Improvements

  • Migrate to declarative schema
  • Added email variables in the user signature

1.1.158

(2022-05-17)

Improvements

  • update mirasvit/module-report dependency

1.1.157

(2022-04-18)

Improvements

  • PHP8 compatibility

Fixed

  • Helpdesk user signature unset when user logged in the backend

1.1.156

(2022-02-07)

Improvements

  • Integration with Magento 2 Custom Form Builder

Fixed

  • Workflow rule event 'new reply from staff' doesn't work for internal messages to third party
  • Schedule status block is loaded when it disabled from admin

1.1.155

(2022-01-19)

Improvements

  • Added option to set statuses which lock ticket

Fixed

  • Empty spam tickets created from the feedback tab

1.1.154

(2021-11-23)

Fixed

  • Unable to add bmp & xlsx attachment to the tickets
  • Added button 'Create New Ticket' to the ticket admin form

1.1.153

(2021-07-27)

Fixed

  • Duplicate entry ON DUPLICATE KEY UPDATE in report

1.1.151

(2021-07-19)

Fixed

  • Unable to add csv attachment to the tickets
  • Integrity constraint violation in reports
  • Message parser

1.1.149

(2021-05-31)

Fixed

  • Hours not displayed according to server locale in reports
  • Helpdesk does not ignore auto response emails
  • Made customer Email insensitive in customer_summary in the admin view ticket
  • Emoji and inline images parsing

1.1.148

(2021-03-01)

Fixed

  • Sender name in department is required field
  • Priority is not displayed in the ticket summary on the frontend->ticket view
  • Added option Settings->Customer Satisfaction Survey->Show survey results in the frontend ticket history
  • Added Max file size for uploading to the ticket create form and to the Contact Us page
  • Changed filter for dates in the ticket grid according to the locale format
  • Search of the customer by name(instead of the email) in the new ticket make the ticket unassigned to customer

Improvements

  • Added customer name to the tickets with Guest orders

1.1.147

(2021-01-26)

Fixed

  • Cannot add or update a child row priority_id when customer adds a message or if message is fetched from email if priority is deleted

1.1.146

(2021-01-21)

Fixed

  • Issue when values in the workflow rules condition overwrite on save
  • Internal notes are sent to Cc if the admin adds an internal message to the ticket that is assigned to another admin

1.1.145

(2021-01-15)

Fixed

  • Conditions are not saved in Workflow Rules if they contain selection from the Custom field dropdown
  • Broken headers in the emails and backslashes appearing due to unresolved symbols
  • Added Arabian translation file

1.1.144

(2020-12-15)

Fixed

  • Error "Uncaught Error: Call to a member function getName() on null in Helpdesk/Helper/History.php"
  • Satisfaction rate rounding
  • Saving of the FollowUp email addresses

1.1.142

(2020-12-07)

Fixed

  • Cron error (mailAddress) is not a valid hostname for the email address for the FollowUp addresses with added spaces
  • Workflow rules don't work when customer replies(VariableObject->getData on boolean)
  • Added full version of polish translation

1.1.141

(2020-11-11)

Fixed

  • Recaptcha m2.4.1
  • Call to a member function isThirdPartyPublic() on boolean
  • Migrating custom email templates

1.1.140

(2020-10-30)

Fixed

  • Third party email added as Public after the previous public email reply

Improvements

  • Added support of composer 2.0

1.1.139

(2020-10-20)

Fixed

  • Parsing ebay members emails
  • Selection of customer's orders on the frontend
  • Column 'created_at' & 'user_id' in where clause is ambiguous Satisfaction grid filters
  • Satisfaction rate IDs Bad and Great are mixed up in the reports and displayed vise versa
  • Unstable quick response text appearing when option 'Use WYSIWYG Editor in backend' is active

1.1.138

(2020-09-30)

Fixed

  • Styles for backend MaxFileSize
  • Misspellings

1.1.137

(2020-09-09)

Improvements

  • Added ability to rate ticket messages on the ticket view page

Fixed

  • Added maximum allowed size attachment for ticket edit form
  • Validation of the custom fields required for admin

1.1.136

(2020-09-03)

Improvements

  • Added Quick Response suggestions

1.1.135

(2020-09-02)

Fixed

  • Fixed Fatal error: Allowed memory size for the next/Previous buttons collection loading
  • Replace See all tickets link to the top of the tickets list in dropdown
  • Fixed the password is lost while saving gateway
  • Email notification is sent to Cc with internal message to third party

1.1.134

(2020-08-13)

Fixed

  • JS error when js template variables used in the text

Improvements

  • Added filter for Last Replier field in the backend ticket grid

1.1.133

(2020-07-29)

Improvements

  • Support of Magento 2.4

1.1.132

(2020-07-23)

Fixed

  • Search filtered mass action issue
  • User name displaying in customer account with option Sign staff replies Using Department Names

1.1.131

(2020-07-06)

Fixed

  • Assign ticket to guest order
  • Autofill of customer and email in contact us widget
  • Definition of the last message for the internal note
  • Timezone conversion for the field "Execute At" of "Follow Up"
  • Sending of internal message for the 3rd party email
  • Issue when field "Execute At" of "Follow Up" updated on ticket save
  • Using regular expressions in the spam patterns

1.1.130

(2020-05-27)

Fixed

  • Insert quick responce content at the current caret position in WYSIWYG

1.1.129

(2020-05-15)

Fixed

  • Display of signature with styles
  • Logging of follow up changes
  • Follow up email sending

1.1.128

(2020-05-14)

Fixed

  • Added index to the message_id fild in the attachment table
  • Error "DateInterval::__construct(): Unknown or bad format (PD)" in working hours
  • Added permission denied exeption for the user who is not assigned to any department
  • Issue when administrator user is removed from department during user update data
  • ReCaptcha for Helpdesk widget
  • Styles for Thunderbird Mail
  • Definition of the last message for variable {{var ticket.getLastMessageHtmlText()|raw}}

1.1.127

(2020-04-15)

Fixed

  • Error "You cannot proceed with such operation, your reCaptcha reputation is too low." on satisfaction page
  • Parsing of inline attachments
  • Field description in the Feedback tab

1.1.126

(2020-03-27)

Fixed

  • Display of message about success ticket creation in Contact Us form
  • Tickets assigning to the current user during the ticket creation
  • Issue "Help Desk MX popup not closing when background is clicked"

1.1.125

(2020-03-19)

Fixed

  • Styles for tickets grid in customer account
  • Remove emoji parsing for "quoted-printable" emails.

Improvement

  • Added field to create customer note
  • Moved user signature from email to message

1.1.123

(2020-03-10)

Fixed

  • Error "Type Error occurred when creating object: MSP\ReCaptcha\Model\Provider\Failure\ObserverRedirectFailure"

1.1.122

(2020-02-26)

Fixed

  • Display of custom field when option "Show in create ticket form" disabled

1.1.119

(2020-02-25)

Fixed

  • Validation messages on contact us page
  • Parsing of attachments (affects from 1.1.118)

Improvement

  • Allowed to use string names of date formats in the email variables {{var ticket.getCreatedAtFormated($format)}} and {{var ticket.getUpdatedAtFormated($format)}}

1.1.118

(2020-02-18)

Fixed

  • Parsing of emails with emoji (remove emoji)
  • Error "PHP Fatal error: Uncaught Error: Call to a member function getFieldByCode() on null Mirasvit/Helpdesk/Controller/Adminhtml/Field/Save.php"

Improvement

1.1.117

(2020-02-11)

Fixed

  • Display of helpdesk feedback tab on product page for m2.3.4
  • Error "PHP Fatal error: Uncaught Error: Call to a member function getSenderNameOrEmail() on null in Helpdesk/Helper/History.php"
  • Translation of email subject
  • Field "Reply To" contains wrong data
  • Draft errors on the backend ticket edit page

1.1.115

(2020-01-17)

Fixed

  • Wrong order assigning to the ticket (from email subject)
  • Sending emails to bcc and cc in m2.3.3
  • Regular expression for parse order ID from email subject

1.1.113

(2019-12-24)

Fixed

  • Sending of emails for customers with non-ASCII chars in the Department name
  • Compatibility with the Knowledge Base extension (since version 1.1.112)

1.1.112

(2019-12-13)

Fixed

  • Issue "Unable to assign order to guest customer"
  • Change logging of ticket history

1.1.111

(2019-12-05)

Fixed

  • Label for the ticket tab "Other Tickets" for m2.3.3
  • Multi emails in "Send survey results to emails" for m2.3.3
  • Dates for tickets and messages in migration process

Improvement

  • Added option "Enable Google reCaptcha" and captcha to popup form
  • Show customer local time

1.1.110

(2019-11-28)

Fixed

  • Sending of workflow rules' emails for m2.3.3
  • Sending of emails for customers with non-ASCII chars in the name
  • Duplication of attachments for multi emails sending
  • Report by user
  • Error message for incorrect pattern

1.1.109

(2019-11-19)

Fixed

  • Issue with parsing of attachments (since 1.1.108)

Improvement

  • Allow rule events for tickets from archive

1.1.108

(2019-11-11)

Fixed

  • Attachment sending in 2.3.3
  • Remove email's line breaks from text part of the email
  • Saving history for ticket mass-actions

1.1.107

(2019-11-07)

Fixed

  • Error "Call to a member function getDepartmentIds() on null in Helpdesk/Model/ResourceModel/DesktopNotification/Collection.php"

1.1.106

(2019-10-22)

Fixed

  • Order loading message on ticket pages

1.1.105

(2019-10-17)

Improvement

  • Improve the way of orders loading on ticket pages

1.1.103

(2019-10-11)

Fixed

  • minor fixes

1.1.102

(2019-10-01)

Fixed

  • Compatibility with Magento 2.3.2-p1

1.1.101

(2019-09-06)

Fixed

  • Minor changes

1.1.100

(2019-09-06)

Fixed

  • Warning: file_get_contents No such file or directory

Improvement

  • Added translation
  • Added exception for deleted FS files

Features

  • Attachments can be disabled

1.1.99

(2019-08-23)

Improvement

  • added spam filters for contact us form

1.1.98

(2019-08-13)

Fixed

  • Parsing of internal 3rd party messages
  • Error "Unknown column 'main_table.id' in 'where clause' ..." in tickets grid on backend customer edit page

1.1.97

(2019-08-12)

Fixed

  • Search results for storeviews in feedback tab

1.1.96

(2019-07-31)

Fixed

  • Parsing of internal 3rd party messages
  • Redirect on backend main page during message saving
  • Paging for search results in backend tickets grid
  • PHP Fatal error: Uncaught Error: Call to a member function isThirdPartyPublic() on boolean in Mirasvit/Helpdesk/Helper/Process.php
  • Mobile styles for Helpdesk popup

1.1.95

(2019-07-15)

Fixed

  • Display of errors in backend
  • Issue when source link of the page does not submitted

1.1.94

(2019-07-10)

Fixed

  • Address grid does not show in backend on customer edit page
  • Allowing autofill the third party email input
  • Issue when quick response does not insert in WYSIWYG Editor
  • Display of errors in backend
  • Parsing of internal 3rd party messages

1.1.93

(2019-06-12)

Fixed

  • Compatibility with MSP_ReCaptcha

1.1.92

(2019-06-05)

Fixed

  • Encryption for gateways passwords

1.1.91

(2019-06-04)

Fixed

  • Translation in emails
  • Encoding in attachments

1.1.89

(2019-05-14)

Fixed

  • Display of two calendars for custom field of "date" type
  • Issue when Feedback form overrides with cache

1.1.88

(2019-05-13)

Fixed

  • ... Call to undefined method Mirasvit_Ddeboer_Imap_Message::getIsProcessed() in ... (v1.1.87 only)

1.1.87

(2019-05-06)

Fixed

  • Sender name for m2.3.0
  • Sending attachement error for m2.2.8
  • Save unparsed emails

1.1.86

(2019-04-19)

Fixed

  • compatibility with Ebizmarts_Mandrill for m2.3.1
  • Warning: Division by zero in ... /Helpdesk/Block/Widget/Satisfaction.php

1.1.84

(2019-03-15)

Fixed

  • Migration scripts

Improvement

  • Added

1.1.83

(2019-03-07)

Fixed

  • Helpdesk email sender

1.1.82

(2019-02-28)

Fixed

  • Error when email has unsupported date format
  • Empty "Auto-assign tickets to department" field raises error
  • Error "The store that was requested wasn't found."
  • Error "draftTicketId is not defined"
  • Incorrect displaying of ticket history tags in email

1.1.81

(2019-01-28)

Fixed

  • js error Script error for: wysiwygAdapter. Only m<2.3, versions 1.1.79, 1.1.80 ([#268]())

1.1.80

(2019-01-24)

Fixed

  • Notice: Undefined variable: fromEmail (v1.1.79 only)

1.1.79

(2019-01-23)

Fixed

  • Issue with emogrifier
  • Wysiwyg didn't work in M2.3
  • Show correct email sender name in messages

1.1.78

(2019-01-09)

Fixed

  • Added dependency for pelago/emogrefier. Fixed: Uncaught Error: Call to a member function appendChild() on null in..

1.1.77

(2018-11-30)

Fixed

  • Error "Helpdesk email permission denied ..."

1.1.76

(2018-11-29)

Fixed

  • Compatibility with Magento 2.3.0
  • Error "error: error in [unknown object].fireEvent(): eventname: tinymceBeforeSetContent error message: content.gsub is not a function"

1.1.74

(2018-11-19)

Improvement

  • Now unparseable tickets will log to file var/log/mirasvit/helpdesk_fatal.log

1.1.73

(2018-11-16)

Fixed

  • Links in message contain unnecessary & nbsp; char
  • Error "Notice: Undefined offset: 21 in Helpdesk/Helper/Field.php"

1.1.71

(2018-11-15)

Fixed

  • Links in message contain unnecessary & nbsp; char

Features

  • Added option that allows to log ticket deletion

1.1.70

(2018-11-01)

Fixed

  • Remove Illegal chars from email messages
  • Files with extension in uppercase are not allowed
  • Custom fields do not filter by store

1.1.69

(2018-09-28)

Features

  • Quick View

1.1.68

(2018-09-26)

Fixed

  • Hide inactive users from department list
  • Undefined property: stdClass::$host in ...
  • Compatibility with php5

1.1.67

(2018-09-07)

Improvements

  • Added variable to emails that allows to display labels of "Drop-down list" fields
  • Added option "Force store's theme to apply styles"

1.1.66

(2018-08-23)

Fixed

  • Error: Script error for: calendar

1.1.65

(2018-08-21)

Fixed

  • Contact form submit several times

1.1.64

(2018-08-16)

Fixed

  • Compilation error
  • Contact form submit several times

1.1.63

(2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid

1.1.62

(2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid
  • Issue when customer is logged out on Magento EE after customer updates information from frontend
  • Assignee massaction operation

1.1.61

(2018-07-04)

Fixed

  • Notice: iconv(): Detected an illegal character in input string
  • Centering of search results
  • Issue when removed department still uses in settings

1.1.60

(2018-05-22)

Fixed

  • Translation
  • Duplicated styles

1.1.59

(2018-05-08)

Fixed

  • Compatibility with Swissup_AddressFieldManager

Improvements

  • Added ability to assign order to guest's ticket
  • Added ability to set custom text on "Contact Us" page and "Feedback" tab
  • Styles for close button. Fixed "Exclude file" option

1.1.58

(2018-04-13)

Fixed

  • Compatibility with Swissup_AddressFieldManager

1.1.57

(2018-04-03)

Fixed

  • Issue when user can create several custom fields with the same code
  • Excluded ticket view page from cache
  • Issue when user can create several custom fields with the same code

Improvements

  • Added 'Third party' condition to 'Last Reply Type' condition

1.1.56

(2018-03-28)

Fixed

  • Displaying of custom fields

1.1.55

(2018-03-26)

Fixed

  • Displaying of Contact Us popup form when KB is enabled
  • Knowledge Base autocomplete submit contact form
  • Issue when user assign department to ticket it reset to current user's department

1.1.54

(2018-03-16)

Security

  • Solved possible XSS issue in some cases

1.1.53

(2018-03-13)

Fixed

  • Possible error during installation "SQLSTATE[42S22]: Column not found: 1054 Unknown column 'mst_helpdesk_rule.row_id' in 'field list', query was: SELECT MAX(row_id)"
  • Unable to close ticket using External Link

1.1.52

(2018-03-01)

Fixed

  • Wrong url for ticket view page for multistore

1.1.51

(2018-02-21)

Fixed

  • In some cases there is an error during emails fetch Notice: Undefined property: stdClass::$host in ... Imap/Message/Headers.php
  • Global ticket search does not work with extended symbols

Improvements

  • Added ability to hide Help Desk link in customer menu

1.1.50

(2018-02-14)

Improvements

  • Added ability to merge tickets

Fixed

  • On Contact Us page with Smartwave Porto theme contact us form displays incorrectly
  • Translation for Working Hours
  • Fixed issue with redirect to /helpdesk/ticket/getopen/ in some customized cases
  • After migration from Magento 2.0, 2.1 to 2.2+ there is an error in workflow rules 'Unable to unserialize value.'
  • Fixed issue with plain text
    in history messages

1.1.49

(2018-01-31)

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enabled feedback tab requires Name an Email for logged in customers
  • When customer has turned on autoresponse, emails are going in sending loop
  • If ticket's Cc or Bcc fields contain gateway emails emails are going in sending loop
  • Order statuses are not translatable on the Create Ticket page

Improvements

  • Added period filter to reports
  • New message event for Issue Watcher & Notification module

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enable feedback tab requires Name an Email for logged in customers
  • When customer has an autoresponse on emails are going in sending loop
  • If ticket's Cc or Bcc fileds contain gateway emails emails are going in sending loop
  • Order statuses not translating on ticket create page

Improvements

  • Added period filter to reports

1.1.48

(2018-01-02)

Fixed

  • In Magento 2.2.2, if extension is installed via files upload, helpdesk can't fetch emails and there is error PHP Fatal error: Uncaught Error: Class 'Mirasvit_Ddeboer_Imap_Server' not found

1.1.46

(2017-10-25)

Fixed

  • Amount of customer open tickets

1.1.45

(2017-10-24)

Fixed

  • User signature
  • Ticket creation for multistore

1.1.44

(2017-10-02)

Fixed

  • Small bugs

1.1.43

(2017-09-27)

Improvements

  • Improved Tickets Grid
  • Added Mass Action to allow Mass Change of Ticket Assignee
  • Added to Workflow Rules conditions Last Reply Message Type, Customer Email and Customer Name

Fixed

  • Resolved incorrect email fetch issue
  • Compatibility with Magento 2.2.0

1.1.41

(2017-09-18)

Improvements

  • Added "Change Status" to massactions in backend in ticket grid

Fixed

  • Solved XSS issue

1.1.40

(2017-09-14)

Fixed

  • Updating amount of ticket in customer menu

1.1.39

(2017-09-05)

Improvements

  • Added new condition "Ticket Source (Channel)" to Workflow Rules

Fixed

  • Compatibility with Magento 2.2.0rc

1.1.37

(2017-08-30)

Improvements

  • Added ability to block files by extension

1.1.36

(2017-08-29)

Fixed

  • Variables for email templates

1.1.35

(2017-08-08)

Improvements

  • Documentation
  • UI in backend

1.1.34

(2017-07-05)

Fixed

  • Notification when another admin user is viewing a ticket

Improvements

  • Added event "Ticket was converted to RMA"

1.1.33

(2017-04-25)

Fixed

  • Satisfaction rate urls
  • Compatibility of UI components for Magento 2.0.x

1.1.31

(2017-03-30)

Fixed

  • Compatibility with dashboard widgets
  • Ability to delete reserved statuses

Features

  • Integration with RMA

1.1.30

(2017-03-10)

Fixed

  • Compatibility with Firefox browser

1.1.29

(2017-03-07)

Features

  • Created migration scripts from HDMX M1 to HDMX M2

Fixed

  • Added magento encryptor for gateways passwords

1.1.28

(2017-02-24)

Fixed

  • Reports issue

1.1.27

(2017-02-20)

Improvements

  • Added tickets tab to admin customer account page

Fixed

  • Wrong url for attaches stored in DB

1.1.26

(2017-02-08)

Fixed

  • Contact form widget

1.1.25

(2017-02-06)

  • Add Knowledge base integration to the contact form

1.1.24

(2017-02-03)

Improvements

  • Integration with Knowledge base
  • Reports

1.1.23

(2017-01-31)

Improvements

  • Added previous/next button to ticket edit form

Fixed

  • Option "Show the Help Desk section in the Customer Account"

1.1.22

(2017-01-30)

Improvements

  • Added ability to assign ticket to order
  • Added tickets autosave period

1.1.21

(2017-01-23)

Fixed

  • Admin ticket grid (affects only 1.1.20)

1.1.20

(2017-01-17)

Fixed

  • Filters in admin ticket grid

1.1.19

(2017-01-13)

Improvements

  • Added mass actions for ticket's grid to move tickets to archive or spam
  • Added "Use WYSIWYG Editor" option

1.1.18

(2017-01-11)

Fixed

  • Fixed an issue with sorting in the tickets grid in backend

1.1.17

(2017-01-10)

Fixed

  • Subject is not displayed in the tickets grid (affects only 1.1.16)

1.1.16

(2016-12-22)

Improvements

  • Added email's send date to ticket

1.1.15

(2016-12-08)

Fixed

  • Issue when email fetch fail due to imap errors

1.1.14

(2016-11-29)

Fixed

  • Debug messages for cron

1.1.12

(2016-10-31)

Fixed

  • Issue with Magento bug
  • Fixed layout issue (store credit conflict)

Improvements

  • Added translation files

1.1.11

(2016-09-07)

Fixed

  • Fixed wrong ticket urls when option "Add Store Code to Urls" enabled

1.1.9

(2016-06-29)

Improvements

  • Support Magento 2.1.0

Fixed

  • Fixed translation generation

1.1.8

(2016-06-24)

Improvements

  • Support Magento 2.1.0

1.1.7

(2016-06-22)

Fixed

  • Issue with contact form widget

1.1.6

(2016-06-10)

Fixed

  • Issue with customer satisfaction block in emails
  • Exception "Missed phrase" on run i18n:collect-phrases

1.1.5

(2016-05-27)

Improvements

  • Added store column to admin grids
  • Increased default notification check period
  • Improved ticket answers' parser

1.1.4

(2016-04-30)

Improvements

  • Ticket Notifications: added ability to change the check period

Fixed

  • Fixed cache issue on the contacts page

1.1.3

(2016-04-26)

Improvements

  • Working schedule. Improved backend styles

1.1.2

(2016-04-21)

Features

  • Added working status block in the Customer account > My Tickets
  • Working schedule. Added additional columns to backend grid

Fixed

  • Working schedule status: incorrect time estimation in some cases

Improvements

  • Improved working schedule status rounding hours

1.1.1

(2016-04-20)

Improvements

  • Improved css
  • Added showing of schedule closed days
  • Made schedule titles configurable
  • Vertical position of popup

Fixed

  • Fixed timezones issue

1.1.0

(2016-04-11)

New Features

  • Ability to setup working schedule

Improvements

  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form
  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Compatibility with Proto theme
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form

Fixed

  • Issue with menu
  • Fixed an issue with "Contact Us" button position
  • Styles compatibility with Porto theme
  • Incorrect sort order in some cases
  • Fixed an issue with contant button possiton (for some stores)
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.13

(2016-03-14)

Improvements

  • Compatibility with Proto theme
  • Add validation of patterns before save in backend

Fixed

  • Colors of labels in the frontend
  • Emails created by workflow rules dont use html tags correctly
  • Missing field in workflow rules

1.0.12

(2016-03-07)

Improvements

  • Links in emails
  • Improve JQuery load for feedback tab

Fixed

  • Styles compatibility with Porto theme
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.11

(2016-03-02)

Improvements

  • Improved styles for Contact Us form

Fixed

  • Incorrect sort order in some cases
  • Fixed an issue with contact button position (for some stores)

1.0.10

(2016-03-02)

Fixed

  • Fixed PHP7 compatibility issue

1.0.9

(2016-03-01)

Fixed

  • Fixed an issue with wrong relation between role tables

Improvements

  • Improved popup position on mobile devices

1.0.8

(2016-02-25)

Improvements

  • Add email preview preheaders
  • Improve history of ticket in backend
  • Ability to include attachments in mails

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Remove attached files when we remove a ticket

1.0.7

(2016-02-15)

Improvements

  • Improve history of ticket in backend
  • Ability to include attachments in mails
  • Improved emails styles and layout

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Fixed an issue with loggin cron job errors (on fetch)
  • Fixed an issue with wrong location of lib folder
  • Fixed an issue with IMAP extension validation when save gateway
  • Fixed an issue with workflow rules
  • Fixed an issue with change Save
  • Removed field is_internal
  • HDMX2-24 - field order is not required in the customer account
  • HDMX2-26 - Fixed error Invalid template file: 'page/js/calendar.phtml'
  • Fixed an issue with switching label colors on priority/status edit/grid pages
  • Fixed style issue with gateway password field
  • Adjusted css styles