Change Log

1.1.101

(2019-09-06)

Fixed

  • Minor changes

1.1.100

(2019-09-06)

Fixed

  • Warning: file_get_contents No such file or directory

Improvement

  • Added translation
  • Added exeption for deleted FS files

Features

  • Attachments can be disabled

1.1.99

(2019-08-23)

Improvement

  • added spam filters for contact us form

1.1.98

(2019-08-13)

Fixed

  • Parsing of internal 3rd party messages
  • Error "Unknown column 'main_table.id' in 'where clause' ..." in tickets grid on backend customer edit page

1.1.97

(2019-08-12)

Fixed

  • Search results for storeviews in feedback tab

1.1.96

(2019-07-31)

Fixed

  • Parsing of internal 3rd party messages
  • Redirect on backend main page during message saving
  • Paging for search results in backend tickets grid
  • PHP Fatal error: Uncaught Error: Call to a member function isThirdPartyPublic() on boolean in Mirasvit/Helpdesk/Helper/Process.php
  • Mobile styles for Helpdesk popup

1.1.95

(2019-07-15)

Fixed

  • Display of errors in backend
  • Issue when source link of the page does not submitted

1.1.94

(2019-07-10)

Fixed

  • Address grid does not show in backend on customer edit page
  • Allowing autofill the third party email input
  • Issue when quick response does not insert in WYSIWYG Editor
  • Display of errors in backend
  • Parsing of internal 3rd party messages

1.1.93

(2019-06-12)

Fixed

  • Compatibility with MSP_ReCaptcha

1.1.92

(2019-06-05)

Fixed

  • Encryption for gateways passwords

1.1.91

(2019-06-04)

Fixed

  • Translation in emails
  • Encoding in attachments

1.1.89

(2019-05-14)

Fixed

  • Display of two calendars for custom field of "date" type
  • Issue when Feedback form overrides with cache

1.1.88

(2019-05-13)

Fixed

  • ... Call to undefined method Mirasvit_Ddeboer_Imap_Message::getIsProcessed() in ... (v1.1.87 only)

1.1.87

(2019-05-06)

Fixed

  • Sender name for m2.3.0
  • Sending attachement error for m2.2.8
  • Save unparsed emails

1.1.86

(2019-04-19)

Fixed

  • compatibility with Ebizmarts_Mandrill for m2.3.1
  • Warning: Division by zero in ... /Helpdesk/Block/Widget/Satisfaction.php

1.1.84

(2019-03-15)

Fixed

  • Migration scripts

Improvement


1.1.83

(2019-03-07)

Fixed

  • Helpdesk email sender

1.1.82

(2019-02-28)

Fixed

  • Error when email has unsupported date format
  • Empty "Auto assign tickets to department" field raises error
  • Error "The store that was requested wasn't found."
  • Error "draftTicketId is not defined"
  • Incorrect displaying of ticket history tags in email

1.1.81

(2019-01-28)

Fixed

  • js error Script error for: wysiwygAdapter. Only m<2.3, versions 1.1.79, 1.1.80 ([#268]())

1.1.80

(2019-01-24)

Fixed

  • Notice: Undefined variable: fromEmail (v1.1.79 only)

1.1.79

(2019-01-23)

Fixed

  • Issue with emogrifier
  • Wysiwyg didn't work in M2.3
  • Show correct email sender name in messages

1.1.78

(2019-01-09)

Fixed

  • Added dependency for pelago/emogrefier. Fixed: Uncaught Error: Call to a member function appendChild() on null in..

1.1.77

(2018-11-30)

Fixed

  • Error "Helpdesk email permission denied ..."

1.1.76

(2018-11-29)

Fixed

  • Compatibility with Magento 2.3.0
  • Error "error: error in [unknown object].fireEvent(): eventname: tinymceBeforeSetContent error message: content.gsub is not a function"

1.1.74

(2018-11-19)

Improvement

  • Now unparseable tickets will log to file var/log/mirasvit/helpdesk_fatal.log

1.1.73

(2018-11-16)

Fixed

  • Links in message contain unnecessary & nbsp; char
  • Error "Notice: Undefined offset: 21 in Helpdesk/Helper/Field.php"

1.1.71

(2018-11-15)

Fixed

  • Links in message contain unnecessary & nbsp; char

Features

  • Added option that allows to log ticket deletion

1.1.70

(2018-11-01)

Fixed

  • Remove Illegal chars from email messages
  • Files with extension in uppercase are not allowed
  • Custom fields do not filter by store

1.1.69

(2018-09-28)

Features

  • Quick View

1.1.68

(2018-09-26)

Fixed


1.1.67

(2018-09-07)

Improvements

  • Added variable to emails that allows to display labels of "Drop-down list" fields
  • Added option "Force to apply styles"

1.1.66

(2018-08-23)

Fixed

  • Error: Script error for: calendar

1.1.65

(2018-08-21)

Fixed

  • Contact form submit several times

1.1.64

(2018-08-16)

Fixed

  • Compilation error
  • Contact form submit several times

1.1.63

(2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid

1.1.62

(2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid
  • Issue when customer is logged out on Magento EE after customer updates information from frontend
  • Assignee massaction operation

1.1.61

(2018-07-04)

Fixed

  • Notice: iconv(): Detected an illegal character in input string
  • Centering of search results
  • Issue when removed department still uses in settings

1.1.60

(2018-05-22)

Fixed

  • Translation
  • Duplicated styles

1.1.59

(2018-05-08)

Fixed

  • Compatibility with Swissup_AddressFieldManager

Improvements

  • Added ability to assign order to guest's ticket
  • Added ability to set custom text on "Contact Us" page and "Feedback" tab
  • Styles for close button. Fixed "Exclude file" option

1.1.58

(2018-04-13)

Fixed

  • Compatibility with Swissup_AddressFieldManager

1.1.57

(2018-04-03)

Fixed

  • Issue when user can create several custom fields with the same code
  • Excluded ticket view page from cache
  • Issue when user can create several custom fields with the same code

Improvements

  • Added 'Third party' condition to 'Last Reply Type' condition

1.1.56

(2018-03-28)

Fixed

  • Displaying of custom fields

1.1.55

(2018-03-26)

Fixed

  • Displaying of Contact Us popup form when KB is enabled
  • Knowledge Base autocomplete submit contact form
  • Issue when user assign department to ticket it reset to current user's department

1.1.54

(2018-03-16)

Security

  • Solved possible XSS issue in some cases

1.1.53

(2018-03-13)

Fixed

  • Possible error during installation "SQLSTATE[42S22]: Column not found: 1054 Unknown column 'mst_helpdesk_rule.row_id' in 'field list', query was: SELECT MAX(row_id)"
  • Unable to close ticket using External Link

1.1.52

(2018-03-01)

Fixed

  • Wrong url for ticket view page for multistore

1.1.51

(2018-02-21)

Fixed

  • In some cases there is an error during emails fetch Notice: Undefined property: stdClass::$host in ... Imap/Message/Headers.php
  • Global ticket search does not work with extended symbols

Improvements

  • Added ability to hide Help Desk link in customer menu

1.1.50

(2018-02-14)

Improvements

  • Added ability to merge tickets

Fixed

  • On Contact Us page with Smartwave Porto theme contact us form displays incorrectly
  • Translation for Working Hours
  • Fixed issue with redirect to /helpdesk/ticket/getopen/ in some customized cases
  • After migration from Magento 2.0, 2.1 to 2.2+ there is an error in workflow rules 'Unable to unserialize value.'
  • Fixed issue with plain text
    in history messages

1.1.49

(2018-01-31)

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enabled feedback tab requires Name an Email for logged in customers
  • When customer has turned on autoresponse, emails are going in sending loop
  • If ticket's Cc or Bcc fields contain gateway emails emails are going in sending loop
  • Order statuses are not translatable on the Create Ticket page

Improvements

  • Added period filter to reports
  • New message event for Issue Watcher & Notification module

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enable feedback tab requires Name an Email for logged in customers
  • When customer has an autoresponse on emails are going in sending loop
  • If ticket's Cc or Bcc fileds contain gateway emails emails are going in sending loop
  • Order statuses not translating on ticket create page

Improvements

  • Added period filter to reports

1.1.48

(2018-01-02)

Fixed

  • In Magento 2.2.2, if extension is installed via files upload, helpdesk can't fetch emails and there is error PHP Fatal error: Uncaught Error: Class 'Mirasvit_Ddeboer_Imap_Server' not found

1.1.46

(2017-10-25)

Fixed

  • Amount of customer open tickets

1.1.45

(2017-10-24)

Fixed

  • User signature
  • Ticket creation for multistore

1.1.44

(2017-10-02)

Fixed

  • Small bugs

1.1.43

(2017-09-27)

Improvements

  • Improved Tickets Grid
  • Added Mass Action to allow Mass Change of Ticket Assignee
  • Added to Workflow Rules conditions Last Reply Message Type, Customer Email and Customer Name

Fixed

  • Resolved incorrect email fetch issue
  • Compatibility with Magento 2.2.0

1.1.41

(2017-09-18)

Improvements

  • Added "Change Status" to massactions in backend in ticket grid

Fixed

  • Solved XSS issue

1.1.40

(2017-09-14)

Fixed

  • Updating amount of ticket in customer menu

1.1.39

(2017-09-05)

Improvements

  • Added new condition "Ticket Source (Channel)" to Workflow Rules

Fixed

  • Compatibility with Magento 2.2.0rc

1.1.37

(2017-08-30)

Improvements

  • Added ability to block files by extension

1.1.36

(2017-08-29)

Fixed

  • Variables for email templates

1.1.35

(2017-08-08)

Improvements

  • Documentation
  • UI in backend

1.1.34

(2017-07-05)

Fixed

  • Notification when another admin user is viewing a ticket

Improvements

  • Added event "Ticket was converted to RMA"

1.1.33

(2017-04-25)

Fixed

  • Satisfaction rate urls
  • Compatibility of UI components for Magento 2.0.x

1.1.31

(2017-03-30)

Fixed

  • Compatibility with dashboard widgets
  • Ability to delete reserved statuses

Features

  • Integration with RMA

1.1.30

(2017-03-10)

Fixed

  • Compatibility with Firefox browser

1.1.29

(2017-03-07)

Features

  • Created migration scripts from HDMX M1 to HDMX M2

Fixed

  • Added magento encryptor for gateways passwords

1.1.28

(2017-02-24)

Fixed

  • Reports issue

1.1.27

(2017-02-20)

Improvements

  • Added tickets tab to admin customer account page

Fixed

  • Wrong url for attaches stored in DB

1.1.26

(2017-02-08)

Fixed

  • Contact form widget

1.1.25

(2017-02-06)

  • Add Knowledge base integration to the contact form

1.1.24

(2017-02-03)

Improvements

  • Integration with Knowledge base
  • Reports

1.1.23

(2017-01-31)

Improvements

  • Added previous/next button to ticket edit form

Fixed

  • Option "Show Help Desk section in Customer Account"

1.1.22

(2017-01-30)

Improvements

  • Added ability to assign ticket to order
  • Added tickets autosave period

1.1.21

(2017-01-23)

Fixed

  • Admin ticket grid (affects only 1.1.20)

1.1.20

(2017-01-17)

Fixed

  • Filters in admin ticket grid

1.1.19

(2017-01-13)

Improvements

  • Added mass actions for ticket's grid to move tickets to archive or spam
  • Added "Use WYSIWYG Editor" option

1.1.18

(2017-01-11)

Fixed

  • Fixed an issue with sorting in the tickets grid in backend

1.1.17

(2017-01-10)

Fixed

  • Subject is not displayed in the tickets grid (affects only 1.1.16)

1.1.16

(2016-12-22)

Improvements

  • Added email's send date to ticket

1.1.15

(2016-12-08)

Fixed

  • Issue when email fetch fail due to imap errors

1.1.14

(2016-11-29)

Fixed

  • Debug messages for cron

1.1.12

(2016-10-31)

Fixed

Improvements

  • Added translation files

1.1.11

(2016-09-07)

Fixed

  • Fixed wrong ticket urls when option "Add Store Code to Urls" enabled

1.1.9

(2016-06-29)

Improvements

  • Support Magento 2.1.0

Fixed

  • Fixed translation generation

1.1.8

(2016-06-24)

Improvements

  • Support Magento 2.1.0

1.1.7

(2016-06-22)

Fixed

  • Issue with contact form widget

1.1.6

(2016-06-10)

Fixed

  • Issue with customer satisfaction block in emails
  • Exception "Missed phrase" on run i18n:collect-phrases

1.1.5

(2016-05-27)

Improvements

  • Added store column to admin grids
  • Increased default notification check period
  • Improved ticket answers' parser

1.1.4

(2016-04-30)

Improvements

  • Ticket Notifications: added ability to change the check period

Fixed

  • Fixed cache issue on the contacts page

1.1.3

(2016-04-26)

Improvements

  • Working schedule. Improved backend styles

1.1.2

(2016-04-21)

Features

  • Added working status block in the Customer account > My Tickets
  • Working schedule. Added additional columns to backend grid

Fixed

  • Working schedule status: incorrect time estimation in some cases

Improvements

  • Improved working schedule status rounding hours

1.1.1

(2016-04-20)

Improvements

  • Improved css
  • Added showing of schedule closed days
  • Made schedule titles configurable
  • Vertical position of popup

Fixed

  • Fixed timezones issue

1.1.0

(2016-04-11)

New Features

  • Ability to setup working schedule

Improvements

  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form
  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Compatibility with Proto theme
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form

Fixed

  • Issue with menu
  • Fixed an issue with "Contact Us" button position
  • Styles compatibility with Porto theme
  • Incorrect sort order in some cases
  • Fixed an issue with contant button possiton (for some stores)
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.13

(2016-03-14)

Improvements

  • Compatibility with Proto theme
  • Add validation of patterns before save in backend

Fixed

  • Colors of labels in the frontend
  • Emails created by workflow rules dont use html tags correctly
  • Missing field in workflow rules

1.0.12

(2016-03-07)

Improvements

  • Links in emails
  • Improve JQuery load for feedback tab

Fixed

  • Styles compatibility with Porto theme
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.11

(2016-03-02)

Improvements

  • Improved styles for Contact Us form

Fixed

  • Incorrect sort order in some cases
  • Fixed an issue with contact button position (for some stores)

1.0.10

(2016-03-02)

Fixed

  • Fixed PHP7 compatibility issue

1.0.9

(2016-03-01)

Fixed

  • Fixed an issue with wrong relation between role tables

Improvements

  • Improved popup position on mobile devices

1.0.8

(2016-02-25)

Improvements

  • Add email preview preheaders
  • Improve history of ticket in backend
  • Ability to include attachments in mails

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Remove attached files when we remove a ticket

1.0.7

(2016-02-15)

Improvements

  • Improve history of ticket in backend
  • Ability to include attachments in mails
  • Improved emails styles and layout

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Fixed an issue with loggin cron job errors (on fetch)
  • Fixed an issue with wrong location of lib folder
  • Fixed an issue with IMAP extension validation when save gateway
  • Fixed an issue with workflow rules
  • Fixed an issue with change Save
  • Removed field is_internal
  • HDMX2-24 - field order is not required in the customer account
  • HDMX2-26 - Fixed error Invalid template file: 'page/js/calendar.phtml'
  • Fixed an issue with switching label colors on priority/status edit/grid pages
  • Fixed style issue with gateway password field
  • Adjusted css styles