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Changelog

1.4.9 (2026-05-27)

Fixed

  • Fixed double-encoding of storeview values on repeated saves.

1.4.8 (2026-05-27)

Fixed

  • Fixed decoding of legacy PHP-serialized storeview values

1.4.7 (2026-05-26)

Fixed

  • Fixed bare unserialize() calls across four helpdesk columns (channel_data, working_hours, users_online, storeview-localized fields) that could allow PHP object injection on legacy data paths. Reads and writes for these columns now go through Magento's \Magento\Framework\Serialize\Serializer\Json serializer, so new data is stored as JSON. Legacy PHP-serialized rows log a warning on first read and fall back to empty values — re-save the affected entity in admin (schedule, draft, ticket, storeview-localized fields) to convert the row to JSON. Also removed the @ error suppression on Mirasvit\Helpdesk\Model\ResourceModel\Ticket::_afterLoad() in line with the Magento ECG rule.

1.4.6 (2026-05-18)

Improvements

  • Ability to update Helpdesk ticket custom fields via the REST API (TicketApi::update)

1.4.5 (2026-05-15)

Fixed

  • Using null as an array offset is deprecated on ticket view pages

1.4.2 (2026-05-11)

Fixed

  • Empty Date custom field no longer rendered as 1970-01-01 on the admin "New Ticket" form
  • Empty Date custom field on frontend ticket submission no longer silently stored as today's date

Improvements

  • Custom fields are now included in the Helpdesk ticket REST API response

1.4.1 (2026-04-14)

Fixed

  • Added (folder, user_id) index on mst_helpdesk_ticket to speed up admin toolbar counters
  • Added index on is_processed column in mst_helpdesk_email to prevent full table scan on every-minute cron

Improvements

  • Ability to get attachment content and create/read draft message using REST API

1.4.0 (2026-03-23)

Improvements

  • REST API improved and new endpoints added
  • Code refactoring
  • Integration with CoPilot extension

1.3.32 (2026-03-17)

Improve

  • Improved quick response suggestions
  • Allow multiple file attachments in the helpdesk contact form

1.3.31 (2026-03-05)

Fixed

  • Composer google/apiclient: ^2.0 - could not be found

1.3.30 (2026-03-03)

Improvements

  • Added Gmail OAuth2 authentication for Gateways

1.3.29 (2026-02-17)

Improvements

  • Added admin REST api endpoints

Fixed

  • Fixed TinyMCE content synchronization before form submission to ensure correct reply text handling

1.3.28 (2026-01-29)

Improvements

  • Added "Request ID" column to the tickets list page in customer account

Fixed

  • Variable @font-weight__extrabold is undefined in file _ticket_edit.less for m2.4.2 during compilation

1.3.27 (2026-01-12)

Fixed

  • Files with knx* and pr* extension not sent if added in the settings as allowed

1.3.26 (2025-12-10)

Fixed

  • Send satisfaction block in rule email template when ticket is updated via Mass Action

1.3.25 (2025-11-14)

Fixed

  • Some date formats were not collapsed properly in ticket messages

1.3.24 (2025-11-11)

Fixed

  • Fixed overly HTML cleanup that removed regular text when converting emails from Outlook/Word

1.3.23 (2025-11-05)

Improvements

  • Compatibility with Hugerte editor

1.3.22 (2025-10-06)

Fixed

  • Messages are not sent with SMTP modules enabled
  • Activate tinyMCE on page reload

1.3.21 (2025-09-24)

Fixed

  • Quick response templates displayed custom field values instead of labels for drop-down list

1.3.20 (2025-09-15)

Fixed

  • Unable to serialize value. Error: Malformed UTF-8 characters in admin ticket grid
  • Custom field with select type was not displayed in grid when the value contained a trailing comma

1.3.19 (2025-08-05)

Improvements

  • Image preview resize on the ticket view page in admin
  • Added popup & prevent message sending when too large file is uploaded

Fixed

  • Tags displayed in messages preview on tickets grid

1.3.18 (2025-07-23)

Fixed

  • Some date formats were not being matched and collapsed properly in ticket messages
  • Argument 2 must be of type ?string, array given in TransportBuilder.php when reassign email redirected message new ticket with attachments to admin user

1.3.17 (2025-07-10)

Fixed

  • XSS vulnerability in admin ticket grid

1.3.16 (2025-07-10)

Fixed

  • Username has opened this ticket message is duplicated
  • Empty Other tickets grid on edit ticket page in admin;

1.3.15 (2025-07-08)

Fixed

  • Default message is added to the ticket when reassign admin user

1.3.14 (2025-07-04)

Fixed

  • If attachments are uploaded to the ticket by admin one by one, only the last upload is saved

1.3.13 (2025-06-17)

Fixed

  • Csp compatibility in admin panel for desktop notification

1.3.12 (2025-06-03)

Improvements

  • Improve WCAG 2.2 AA compliance

Fixed

  • Broken styles in Safari on admin ticket view page

1.3.11 (2025-05-21)

Fixed

  • Ticket with a file attached from email is not assigned to an admin user

1.3.10 (2025-05-06)

Fixed

  • Attachment not sent in the email

1.3.9 (2025-04-03)

Improvements

  • Compatibility with php 8.4

1.3.8 (2025-04-03)

Fixed

  • Auto-generated emails are converted into tickets
  • Search in KB returns non-relevant result
  • Recaptcha does not work in Helpdesk widget for m242

1.3.7 (2025-03-14)

Fixed

  • Mark auto-submitted emails as processed

1.3.6 (2025-03-04)

Fixed

  • Incorrect imageindex in the images preview array
  • Changed Contact Us styles

1.3.5 (2025-02-27)

Fixed

  • Passing null to parameter of type string is deprecated for emails with empty subject
  • Ticket fetched from the email are not parsed correctly

1.3.4 (2025-02-18)

Improvements

  • Attachment image preview

1.3.3 (2025-02-10)

Fixed

  • ticket_template is not defined in when send ticket email
  • Refused to execute inline script because it violates CSP

1.3.1 (2025-02-04)

Fixed

  • Added email variable is_message_internal

Improvements

  • Added doc links to the admin menu pages

1.3.0 (2025-01-22)

Improvements

  • Clear outdated tables data by cron
  • Configuration refactoring

Fixed

  • Quotes replaced with HTML code in the ticket messages
  • Message is cut when emojies are added from the admin to the ticket message

1.2.48 (2025-01-09)

Fixed

  • Undefined property: Mirasvit\Helpdesk\Block\Email\Satisfaction::$escapeUrl

1.2.47 (2025-01-08)

Fixed

  • Tags displayed in order label in customer account

1.2.46 (2025-01-06)

Fixed

  • Email text cut after emoji in Outlook email

1.2.45 (2024-12-12)

Fixed

  • Removed deprecated column "Status Sort Order" from admin ticket grid
  • Deprecated functionality passing null to parameter 1 in Helpdesk History
  • Non-existent attachment is aaded to user notify email
  • Display Order Frontend Status Label in tickets

1.2.44 (2024-11-13)

Fixed

  • Column user_id in where clause is ambiguous in ticket activity in admin ticket grid

1.2.43 (2024-11-06)

Improvements

  • Ability to attach several attachments in a bulk

Fixed

  • Orders related to different websites are loaded in ticket customr section if customer is registered on different websites with same email
  • Admin ticket grid sorting column does not work on fulltext search
  • Last public reply does not added to the ticket history if the current reply type is internal
  • "Mail was sent" column is removed from the ticket grid due to possible performance

1.2.42 (2024-10-17)

Fixed

  • Recaptcha compatibility with 2.4.3-p3
  • Outlook Mac emails parsed incorrectly

1.2.41 (2024-10-07)

Fixed

  • Messages sent from outlook are not formatted
  • Order links for no order tickets in admin grid
  • Email text cut if emoji is added to the email from outlook
  • Wrong Department name on ticket view page on in customer account if admin is assigned to several storeview departments
  • Contact form name field validation

1.2.40 (2024-08-15)

Fixed

  • Deprecated Functionality: explode(): Passing null to parameter 2 of type string is deprecated

1.2.39 (2024-07-31)

Fixed

  • Registry key is_ticked_created already exists

1.2.38 (2024-07-26)

Fixed

  • reCaptcha does not work in Hyva

1.2.37 (2024-07-23)

Improvements

  • Added indexes to the helpdesk report tables
  • Added "Order" column to the ticket grid in the admin panel
  • Added cronjob & console command to remove old desktop notifications

Fixed

  • Removed legasy DOMSubtreeModified event type
  • Fallback to JQueryUI Compat activated. Your store is missing a dependency for a jQueryUI widget
  • Desktop Notifications about new ticket arrival sent messages about new message arrival

1.2.36 (2024-06-20)

Fixed

  • Argument 1 ($array) must be of type array, string given in TicketDistributionDataBlock

1.2.35 (2024-06-13)

Fixed

  • Admin ticket grid search performance

1.2.34 (2024-05-30)

Fixed

  • Offline chat messages does not converted to tickets

1.2.33 (2024-05-24)

Improvements

  • Helpdesk widget GoogleRecaptcha compatibility

Fixed

  • Prevent undelivered message autoresponce loop
  • Dots were not allowed in the contact us form
  • Google ReCaptcha did not validate contact forms

1.2.32 (2024-02-12)

Fixed

  • Interface "Zend\Stdlib\JsonSerializable" not found

1.2.30 (2023-12-13)

Fixed

  • Show Helpdesk Gatway error message on each page load in the backend & Added message "Authentication failed" for the Gateways

1.2.29 (2023-12-12)

Fixed

  • Emails redirected to the Gateway from Outlook are not fetched

Improvements

  • Added "Remote Ip" column to the Satisfaction grid in the admin panel

1.2.28 (2023-12-04)

Fixed

  • Failed to parse time string in Activity.php

1.2.27 (2023-12-01)

Fixed

  • Activity Data Bar displaying is bound to the timezone
  • Exclude users not assigned to the Helpdesk Departments from Activity Data Bar

1.2.26 (2023-11-23)

Fixed

  • Prevent infinity cycles for the Auto-Submitted emails

1.2.25 (2023-11-06)

Fixed

  • Don't show user_name in email confirmation of newly created ticket

1.2.24 (2023-11-01)

Fixed

  • Creation of dynamic property Mirasvit_Ddeboer_Imap_Message_Attachment::$description is deprecated
  • Guest orders was not assigned to the ticket if the customer is registered in the store

Improvements

  • Added User Activity bar to the ticket grid in the admin panel

1.2.23 (2023-09-26)

Fixed

  • Helpdesk wrapper notification count rewrite magento wrapper notification counter

1.2.22 (2023-08-28)

Improvements

  • Added option to auto-remove old ticket attachments

Fixed

  • Incorrect use of label for=FORM_ELEMENT in contact form
  • Wrong third-party email is set to the message if the last fetched "third party" email differs from the penultimate
  • Incorrectly parced links if first level domain contains more than three symbols

1.2.21 (2023-06-29)

Improvements

  • Parce URLs in ticket message posts to avoid adding excessive symbols like dot/comma/etc to the end of the urls and broke the url
  • Compatibility with Magento246 SMTP
  • Added script to migrate tickets data from Freshdesk

Fixed

  • Deprecated Functionality: stripos(): Passing null to parameter 1 in module-price-permissions when create rule

1.2.20 (2023-05-19)

Improvements

  • Show first and last ticket messages in preview in the admin ticket grid

Fixed

  • Rule notification sent email to Cc when customer should not be notified

1.2.19 (2023-04-20)

Fixed

  • Added third-party email to display for third-party message on the ticket view page in admin
  • Store-view Status & Priority names in email notification
  • Third party email is not saved if the customer replies not from the email he was emailed to
  • Deprecated functionality: htmlspecialchars() passing null to parameter 1 in Helper/StringUtil.php
  • Save empty value in admin config multiselect fields

1.2.18 (2023-02-21)

Fixed

  • Remove non-char symbols from the end of the urls in email messages
  • Deprecated functionality passing null to parameter in geoip_time_zone_by_country_and_region Timezone.php
  • Column in where clause is ambiguous when filter by department or priority in admin ticket grid
  • Empty Satisfaction email notification

1.2.17 (2023-02-10)

Fixed

  • Rates and history blocks are not added to notification email template

1.2.16 (2023-02-08)

Fixed

  • Warning: Attempt to read property "Mailbox" on bool
  • Store-view Department name in email notification
  • Attachment is not fetched due to specialchars in attribute name

1.2.15 (2023-02-01)

Fixed

  • Removed auto-reply header from error headers to avoid ignoring emails fetching, due to outlook & Gmail adding it to the regular emails
  • Added Microsoft Ips to block auto satisfation rates

Improvements

  • Compatibility with M2.4.6

1.2.14 (2023-01-23)

Fixed

  • Deprecated Functionality: explode(): Passing null to parameter
  • Deprecated functionality passing null to parameter in geoip_time_zone_by_country_and_region Timezone.php
  • Failed to parse time string when save working hours for EU locales, for active_from, active_to fields
  • Shorter name for 'Add Ticket ti the Order' button on the admin order view page
  • Shorter button name for the customer edit admin page
  • Call to a member function getAddress() on array Helpdesk/Helper/Fetch.php
  • Added new option "sender template"

1.2.13 (2022-11-21)

Fixed

  • Notice: Undefined index: created_at in the ticket grid for nonexistent messsages
  • Parse attachment
  • record.isQuickView is not a function in the ticket grid in admin
  • Quick Responces did not work in wysiwyg in m2.4.5

1.2.12 (2022-10-28)

Fixed

  • As of Magento 2.4.4 info & critical methods are added instead of addInfo & addCritical
  • Fatal "Allowed memory size" for quick-view message in the tickets grid in the admin
  • Allowed memory limit when delete ticket with thousands of messages

1.2.10 (2022-10-06)

Fixed

  • Cc & Bcc email addresses weren't validated if added more than one address
  • Deprecated Functionality: IntlDateFormatter::parse(): Passing null to parameter 1

1.2.9 (2022-09-12)

Fixed

  • Email validation
  • strpos() Passing null to parameter 1

1.2.8 (2022-08-23)

Fixed

  • Quickbar filters now show only Inbox tickets
  • Status and priority are set from Workflow Rules if set in the ticket manually in the admin
  • If there is a great number of the non-archived tickets admin panel returns error 500 due to the toolbar collection limit

1.2.7 (2022-08-10)

Fixed

  • Notification icon shows for users without permissions.
  • Compatibility with Magento 2.4.5

1.2.6 (2022-08-02)

Fixed

  • php8 compatibility quick response

1.2.5 (2022-08-01)

Fixed

  • php8 compatibility quick response

1.2.4 (2022-07-24)

Fixed

  • php8 compatibility issues
  • Department, Priority, Status names are not added in the email notification

Improvements

  • Added option to enable/disable quickDataBar

1.2.3 (2022-07-21)

Fixed

  • Required checkbox is not validated for the new tickets
  • Segoe UI Emoji are fetched as questionmarks
  • Passing null to parameter 2 () when access Gateway Debug

1.2.2 (2022-07-04)

Improvements

  • Added quickbar

Fixed

  • Forwarded email messages fetched empty

1.2.1 (2022-06-20)

Improvements

  • Remove db_schema_whitelist.json
  • Added option 'Add customers Cc emails to the ticket'
  • Added headers

1.2.0 (2022-05-24)

Improvements

  • Migrate to declarative schema
  • Added email variables in the user signature

1.1.158 (2022-05-17)

Improvements

  • update mirasvit/module-report dependency

1.1.157 (2022-04-18)

Improvements

  • PHP8 compatibility

Fixed

  • Helpdesk user signature unset when user logged in the backend

1.1.156 (2022-02-07)

Improvements

  • Integration with Magento 2 Custom Form Builder

Fixed

  • Workflow rule event 'new reply from staff' doesn't work for internal messages to third party
  • Schedule status block is loaded when it disabled from admin

1.1.155 (2022-01-19)

Improvements

  • Added option to set statuses which lock ticket

Fixed

  • Empty spam tickets created from the feedback tab

1.1.154 (2021-11-23)

Fixed

  • Unable to add bmp & xlsx attachment to the tickets
  • Added button 'Create New Ticket' to the ticket admin form

1.1.153 (2021-07-27)

Fixed

  • Duplicate entry ON DUPLICATE KEY UPDATE in report

1.1.151 (2021-07-19)

Fixed

  • Unable to add csv attachment to the tickets
  • Integrity constraint violation in reports
  • Message parser

1.1.149 (2021-05-31)

Fixed

  • Hours not displayed according to server locale in reports
  • Helpdesk does not ignore auto response emails
  • Made customer Email insensitive in customer_summary in the admin view ticket
  • Emoji and inline images parsing

1.1.148 (2021-03-01)

Fixed

  • Sender name in department is required field
  • Priority is not displayed in the ticket summary on the frontend-ticket view
  • Added option Settings-Customer Satisfaction Survey-Show survey results in the frontend ticket history
  • Added Max file size for uploading to the ticket create form and to the Contact Us page
  • Changed filter for dates in the ticket grid according to the locale format
  • Search of the customer by name(instead of the email) in the new ticket make the ticket unassigned to customer

Improvements

  • Added customer name to the tickets with Guest orders

1.1.147 (2021-01-26)

Fixed

  • Cannot add or update a child row priority_id when customer adds a message or if message is fetched from email if priority is deleted

1.1.146 (2021-01-21)

Fixed

  • Issue when values in the workflow rules condition overwrite on save
  • Internal notes are sent to Cc if the admin adds an internal message to the ticket that is assigned to another admin

1.1.145 (2021-01-15)

Fixed

  • Conditions are not saved in Workflow Rules if they contain selection from the Custom field dropdown
  • Broken headers in the emails and backslashes appearing due to unresolved symbols
  • Added Arabian translation file

1.1.144 (2020-12-15)

Fixed

  • Error "Uncaught Error: Call to a member function getName() on null in Helpdesk/Helper/History.php"
  • Satisfaction rate rounding
  • Saving of the FollowUp email addresses

1.1.142 (2020-12-07)

Fixed

  • Cron error (mailAddress) is not a valid hostname for the email address for the FollowUp addresses with added spaces
  • Workflow rules don't work when customer replies(VariableObject-getData on boolean)
  • Added full version of polish translation

1.1.141 (2020-11-11)

Fixed

  • Recaptcha m2.4.1
  • Call to a member function isThirdPartyPublic() on boolean
  • Migrating custom email templates

1.1.140 (2020-10-30)

Fixed

  • Third party email added as Public after the previous public email reply

Improvements

  • Added support of composer 2.0

1.1.139 (2020-10-20)

Fixed

  • Parsing ebay members emails
  • Selection of customer's orders on the frontend
  • Column 'created_at' & 'user_id' in where clause is ambiguous Satisfaction grid filters
  • Satisfaction rate IDs Bad and Great are mixed up in the reports and displayed vise versa
  • Unstable quick response text appearing when option 'Use WYSIWYG Editor in backend' is active

1.1.138 (2020-09-30)

Fixed

  • Styles for backend MaxFileSize
  • Misspellings

1.1.137 (2020-09-09)

Improvements

  • Added ability to rate ticket messages on the ticket view page

Fixed

  • Added maximum allowed size attachment for ticket edit form
  • Validation of the custom fields required for admin

1.1.136 (2020-09-03)

Improvements

  • Added Quick Response suggestions

1.1.135 (2020-09-02)

Fixed

  • Fixed Fatal error: Allowed memory size for the next/Previous buttons collection loading
  • Replace See all tickets link to the top of the tickets list in dropdown
  • Fixed the password is lost while saving gateway
  • Email notification is sent to Cc with internal message to third party

1.1.134 (2020-08-13)

Fixed

  • JS error when js template variables used in the text

Improvements

  • Added filter for Last Replier field in the backend ticket grid

1.1.133 (2020-07-29)

Improvements

  • Support of Magento 2.4

1.1.132 (2020-07-23)

Fixed

  • Search filtered mass action issue
  • User name displaying in customer account with option Sign staff replies Using Department Names

1.1.131 (2020-07-06)

Fixed

  • Assign ticket to guest order
  • Autofill of customer and email in contact us widget
  • Definition of the last message for the internal note
  • Timezone conversion for the field "Execute At" of "Follow Up"
  • Sending of internal message for the 3rd party email
  • Issue when field "Execute At" of "Follow Up" updated on ticket save
  • Using regular expressions in the spam patterns

1.1.130 (2020-05-27)

Fixed

  • Insert quick responce content at the current caret position in WYSIWYG

1.1.129 (2020-05-15)

Fixed

  • Display of signature with styles
  • Logging of follow up changes
  • Follow up email sending

1.1.128 (2020-05-14)

Fixed

  • Added index to the message_id fild in the attachment table
  • Error "DateInterval::__construct(): Unknown or bad format (PD)" in working hours
  • Added permission denied exeption for the user who is not assigned to any department
  • Issue when administrator user is removed from department during user update data
  • ReCaptcha for Helpdesk widget
  • Styles for Thunderbird Mail
  • Definition of the last message for variable var ticket.getLastMessageHtmlText()|raw

1.1.127 (2020-04-15)

Fixed

  • Error "You cannot proceed with such operation, your reCaptcha reputation is too low." on satisfaction page
  • Parsing of inline attachments
  • Field description in the Feedback tab

1.1.126 (2020-03-27)

Fixed

1.1.125 (2020-03-19)

Fixed

Improvement

  • Added field to create customer note
  • Moved user signature from email to message

1.1.123 (2020-03-10)

Fixed

  • Error "Type Error occurred when creating object: MSP\ReCaptcha\Model\Provider\Failure\ObserverRedirectFailure"

1.1.122 (2020-02-26)

Fixed

  • Display of custom field when option "Show in create ticket form" disabled

1.1.119 (2020-02-25)

Fixed

Improvement

  • Allowed to use string names of date formats in the email variables var ticket.getCreatedAtFormated($format) and var ticket.getUpdatedAtFormated($format)

1.1.118 (2020-02-18)

Fixed

Improvement

1.1.117 (2020-02-11)

Fixed

1.1.115 (2020-01-17)

Fixed

  • Wrong order assigning to the ticket (from email subject)
  • Sending emails to bcc and cc in m2.3.3
  • Regular expression for parse order ID from email subject

1.1.113 (2019-12-24)

Fixed

  • Sending of emails for customers with non-ASCII chars in the Department name
  • Compatibility with the Knowledge Base extension (since version 1.1.112)

1.1.112 (2019-12-13)

Fixed

  • Issue "Unable to assign order to guest customer"
  • Change logging of ticket history

1.1.111 (2019-12-05)

Fixed

  • Label for the ticket tab "Other Tickets" for m2.3.3
  • Multi emails in "Send survey results to emails" for m2.3.3
  • Dates for tickets and messages in migration process

Improvement

  • Added option "Enable Google reCaptcha" and captcha to popup form
  • Show customer local time

1.1.110 (2019-11-28)

Fixed

  • Sending of workflow rules' emails for m2.3.3
  • Sending of emails for customers with non-ASCII chars in the name
  • Duplication of attachments for multi emails sending
  • Report by user
  • Error message for incorrect pattern

1.1.109 (2019-11-19)

Fixed

  • Issue with parsing of attachments (since 1.1.108)

Improvement

  • Allow rule events for tickets from archive

1.1.108 (2019-11-11)

Fixed

  • Attachment sending in 2.3.3
  • Remove email's line breaks from text part of the email
  • Saving history for ticket mass-actions

1.1.107 (2019-11-07)

Fixed

  • Error "Call to a member function getDepartmentIds() on null in Helpdesk/Model/ResourceModel/DesktopNotification/Collection.php"

1.1.106 (2019-10-22)

Fixed

  • Order loading message on ticket pages

1.1.105 (2019-10-17)

Improvement

  • Improve the way of orders loading on ticket pages

1.1.103 (2019-10-11)

Fixed

  • minor fixes

1.1.102 (2019-10-01)

Fixed

  • Compatibility with Magento 2.3.2-p1

1.1.101 (2019-09-06)

Fixed

  • Minor changes

1.1.100 (2019-09-06)

Fixed

  • Warning: file_get_contents No such file or directory

Improvement

  • Added translation
  • Added exception for deleted FS files

Features

  • Attachments can be disabled

1.1.99 (2019-08-23)

Improvement

  • added spam filters for contact us form

1.1.98 (2019-08-13)

Fixed

  • Parsing of internal 3rd party messages
  • Error "Unknown column 'main_table.id' in 'where clause' ..." in tickets grid on backend customer edit page

1.1.97 (2019-08-12)

Fixed

  • Search results for storeviews in feedback tab

1.1.96 (2019-07-31)

Fixed

  • Parsing of internal 3rd party messages
  • Redirect on backend main page during message saving
  • Paging for search results in backend tickets grid
  • PHP Fatal error: Uncaught Error: Call to a member function isThirdPartyPublic() on boolean in Mirasvit/Helpdesk/Helper/Process.php
  • Mobile styles for Helpdesk popup

1.1.95 (2019-07-15)

Fixed

  • Display of errors in backend
  • Issue when source link of the page does not submitted

1.1.94 (2019-07-10)

Fixed

  • Address grid does not show in backend on customer edit page
  • Allowing autofill the third party email input
  • Issue when quick response does not insert in WYSIWYG Editor
  • Display of errors in backend
  • Parsing of internal 3rd party messages

1.1.93 (2019-06-12)

Fixed

  • Compatibility with MSP_ReCaptcha

1.1.92 (2019-06-05)

Fixed

  • Encryption for gateways passwords

1.1.91 (2019-06-04)

Fixed

  • Translation in emails
  • Encoding in attachments

1.1.89 (2019-05-14)

Fixed

  • Display of two calendars for custom field of "date" type
  • Issue when Feedback form overrides with cache

1.1.88 (2019-05-13)

Fixed

  • ... Call to undefined method Mirasvit_Ddeboer_Imap_Message::getIsProcessed() in ... (v1.1.87 only)

1.1.87 (2019-05-06)

Fixed

  • Sender name for m2.3.0
  • Sending attachement error for m2.2.8
  • Save unparsed emails

1.1.86 (2019-04-19)

Fixed

  • compatibility with Ebizmarts_Mandrill for m2.3.1
  • Warning: Division by zero in ... /Helpdesk/Block/Widget/Satisfaction.php

1.1.84 (2019-03-15)

Fixed

  • Migration scripts

Improvement

  • Added Satisfaction Widgets

1.1.83 (2019-03-07)

Fixed

  • Helpdesk email sender

1.1.82 (2019-02-28)

Fixed

  • Error when email has unsupported date format
  • Empty "Auto-assign tickets to department" field raises error
  • Error "The store that was requested wasn't found."
  • Error "draftTicketId is not defined"
  • Incorrect displaying of ticket history tags in email

1.1.80 (2019-01-24)

Fixed

  • Notice: Undefined variable: fromEmail (v1.1.79 only)

1.1.79 (2019-01-23)

Fixed

  • Issue with emogrifier
  • Wysiwyg didn't work in M2.3
  • Show correct email sender name in messages

1.1.78 (2019-01-09)

Fixed

  • Added dependency for pelago/emogrefier. Fixed: Uncaught Error: Call to a member function appendChild() on null in..

1.1.77 (2018-11-30)

Fixed

  • Error "Helpdesk email permission denied ..."

1.1.76 (2018-11-29)

Fixed

  • Compatibility with Magento 2.3.0
  • Error "error: error in unknown object.fireEvent(): eventname: tinymceBeforeSetContent error message: content.gsub is not a function"

1.1.74 (2018-11-19)

Improvement

  • Now unparseable tickets will log to file var/log/mirasvit/helpdesk_fatal.log

1.1.73 (2018-11-16)

Fixed

  • Links in message contain unnecessary & nbsp; char
  • Error "Notice: Undefined offset: 21 in Helpdesk/Helper/Field.php"

1.1.71 (2018-11-15)

Fixed

  • Links in message contain unnecessary & nbsp; char

Features

  • Added option that allows to log ticket deletion

1.1.70 (2018-11-01)

Fixed

  • Remove Illegal chars from email messages
  • Files with extension in uppercase are not allowed
  • Custom fields do not filter by store

1.1.69 (2018-09-28)

Features

  • Quick View

1.1.68 (2018-09-26)

Fixed

1.1.67 (2018-09-07)

Improvements

  • Added variable to emails that allows to display labels of "Drop-down list" fields
  • Added option "Force store's theme to apply styles"

1.1.66 (2018-08-23)

Fixed

  • Error: Script error for: calendar

1.1.65 (2018-08-21)

Fixed

  • Contact form submit several times

1.1.64 (2018-08-16)

Fixed

  • Compilation error
  • Contact form submit several times

1.1.63 (2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid

1.1.62 (2018-07-13)

Fixed

  • Permissions do not applies to admin ticket grid
  • Issue when customer is logged out on Magento EE after customer updates information from frontend
  • Assignee massaction operation

1.1.61 (2018-07-04)

Fixed

  • Notice: iconv(): Detected an illegal character in input string
  • Centering of search results
  • Issue when removed department still uses in settings

1.1.60 (2018-05-22)

Fixed

  • Translation
  • Duplicated styles

1.1.59 (2018-05-08)

Fixed

  • Compatibility with Swissup_AddressFieldManager

Improvements

  • Added ability to assign order to guest's ticket
  • Added ability to set custom text on "Contact Us" page and "Feedback" tab
  • Styles for close button. Fixed "Exclude file" option

1.1.58 (2018-04-13)

Fixed

  • Compatibility with Swissup_AddressFieldManager

1.1.57 (2018-04-03)

Fixed

  • Issue when user can create several custom fields with the same code
  • Excluded ticket view page from cache
  • Issue when user can create several custom fields with the same code

Improvements

  • Added 'Third party' condition to 'Last Reply Type' condition

1.1.56 (2018-03-28)

Fixed

  • Displaying of custom fields

1.1.55 (2018-03-26)

Fixed

  • Displaying of Contact Us popup form when KB is enabled
  • Knowledge Base autocomplete submit contact form
  • Issue when user assign department to ticket it reset to current user's department

1.1.54 (2018-03-16)

Security

  • Solved possible XSS issue in some cases

1.1.53 (2018-03-13)

Fixed

  • Possible error during installation "SQLSTATE42S22: Column not found: 1054 Unknown column 'mst_helpdesk_rule.row_id' in 'field list', query was: SELECT MAX(row_id)"
  • Unable to close ticket using External Link

1.1.52 (2018-03-01)

Fixed

  • Wrong url for ticket view page for multistore

1.1.51 (2018-02-21)

Fixed

  • In some cases there is an error during emails fetch Notice: Undefined property: stdClass::$host in ... Imap/Message/Headers.php
  • Global ticket search does not work with extended symbols

Improvements

  • Added ability to hide Help Desk link in customer menu

1.1.50 (2018-02-14)

Improvements

  • Added ability to merge tickets

Fixed

  • On Contact Us page with Smartwave Porto theme contact us form displays incorrectly
  • Translation for Working Hours
  • Fixed issue with redirect to /helpdesk/ticket/getopen/ in some customized cases
  • After migration from Magento 2.0, 2.1 to 2.2+ there is an error in workflow rules 'Unable to unserialize value.'
  • Fixed issue with plain text `` in history messages

1.1.49 (2018-01-31)

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enabled feedback tab requires Name an Email for logged in customers
  • When customer has turned on autoresponse, emails are going in sending loop
  • If ticket's Cc or Bcc fields contain gateway emails emails are going in sending loop
  • Order statuses are not translatable on the Create Ticket page

Improvements

  • Added period filter to reports
  • New message event for Issue Watcher & Notification module

Fixed

  • Tickets created via Gateways are using the wrong storeview while sending notification about the new ticket creation
  • When cache is enable feedback tab requires Name an Email for logged in customers
  • When customer has an autoresponse on emails are going in sending loop
  • If ticket's Cc or Bcc fileds contain gateway emails emails are going in sending loop
  • Order statuses not translating on ticket create page

Improvements

  • Added period filter to reports

1.1.48 (2018-01-02)

Fixed

  • In Magento 2.2.2, if extension is installed via files upload, helpdesk can't fetch emails and there is error PHP Fatal error: Uncaught Error: Class 'Mirasvit_Ddeboer_Imap_Server' not found

1.1.46 (2017-10-25)

Fixed

  • Amount of customer open tickets

1.1.45 (2017-10-24)

Fixed

  • User signature
  • Ticket creation for multistore

1.1.44 (2017-10-02)

Fixed

  • Small bugs

1.1.43 (2017-09-27)

Improvements

  • Improved Tickets Grid
  • Added Mass Action to allow Mass Change of Ticket Assignee
  • Added to Workflow Rules conditions Last Reply Message Type, Customer Email and Customer Name

Fixed

  • Resolved incorrect email fetch issue
  • Compatibility with Magento 2.2.0

1.1.41 (2017-09-18)

Improvements

  • Added "Change Status" to massactions in backend in ticket grid

Fixed

  • Solved XSS issue

1.1.40 (2017-09-14)

Fixed

  • Updating amount of ticket in customer menu

1.1.39 (2017-09-05)

Improvements

  • Added new condition "Ticket Source (Channel)" to Workflow Rules

Fixed

  • Compatibility with Magento 2.2.0rc

1.1.37 (2017-08-30)

Improvements

  • Added ability to block files by extension

1.1.36 (2017-08-29)

Fixed

  • Variables for email templates

1.1.35 (2017-08-08)

Improvements

  • Documentation
  • UI in backend

1.1.34 (2017-07-05)

Fixed

  • Notification when another admin user is viewing a ticket

Improvements

  • Added event "Ticket was converted to RMA"

1.1.33 (2017-04-25)

Fixed

  • Satisfaction rate urls
  • Compatibility of UI components for Magento 2.0.x

1.1.31 (2017-03-30)

Fixed

  • Compatibility with dashboard widgets
  • Ability to delete reserved statuses

Features

  • Integration with RMA

1.1.30 (2017-03-10)

Fixed

  • Compatibility with Firefox browser

1.1.29 (2017-03-07)

Features

  • Created migration scripts from HDMX M1 to HDMX M2

Fixed

  • Added magento encryptor for gateways passwords

1.1.28 (2017-02-24)

Fixed

  • Reports issue

1.1.27 (2017-02-20)

Improvements

  • Added tickets tab to admin customer account page

Fixed

  • Wrong url for attaches stored in DB

1.1.26 (2017-02-08)

Fixed

  • Contact form widget

1.1.25 (2017-02-06)

  • Add Knowledge base integration to the contact form

1.1.24 (2017-02-03)

Improvements

  • Integration with Knowledge base
  • Reports

1.1.23 (2017-01-31)

Improvements

  • Added previous/next button to ticket edit form

Fixed

  • Option "Show the Help Desk section in the Customer Account"

1.1.22 (2017-01-30)

Improvements

  • Added ability to assign ticket to order
  • Added tickets autosave period

1.1.21 (2017-01-23)

Fixed

  • Admin ticket grid (affects only 1.1.20)

1.1.20 (2017-01-17)

Fixed

  • Filters in admin ticket grid

1.1.19 (2017-01-13)

Improvements

  • Added mass actions for ticket's grid to move tickets to archive or spam
  • Added "Use WYSIWYG Editor" option

1.1.18 (2017-01-11)

Fixed

  • Fixed an issue with sorting in the tickets grid in backend

1.1.17 (2017-01-10)

Fixed

  • Subject is not displayed in the tickets grid (affects only 1.1.16)

1.1.16 (2016-12-22)

Improvements

  • Added email's send date to ticket

1.1.15 (2016-12-08)

Fixed

  • Issue when email fetch fail due to imap errors

1.1.14 (2016-11-29)

Fixed

  • Debug messages for cron

1.1.12 (2016-10-31)

Fixed

Improvements

  • Added translation files

1.1.11 (2016-09-07)

Fixed

  • Fixed wrong ticket urls when option "Add Store Code to Urls" enabled

1.1.9 (2016-06-29)

Improvements

  • Support Magento 2.1.0

Fixed

  • Fixed translation generation

1.1.8 (2016-06-24)

Improvements

  • Support Magento 2.1.0

1.1.7 (2016-06-22)

Fixed

  • Issue with contact form widget

1.1.6 (2016-06-10)

Fixed

  • Issue with customer satisfaction block in emails
  • Exception "Missed phrase" on run i18n:collect-phrases

1.1.5 (2016-05-27)

Improvements

  • Added store column to admin grids
  • Increased default notification check period
  • Improved ticket answers' parser

1.1.4 (2016-04-30)

Improvements

  • Ticket Notifications: added ability to change the check period

Fixed

  • Fixed cache issue on the contacts page

1.1.3 (2016-04-26)

Improvements

  • Working schedule. Improved backend styles

1.1.2 (2016-04-21)

Features

  • Added working status block in the Customer account My Tickets
  • Working schedule. Added additional columns to backend grid

Fixed

  • Working schedule status: incorrect time estimation in some cases

Improvements

  • Improved working schedule status rounding hours

1.1.1 (2016-04-20)

Improvements

  • Improved css
  • Added showing of schedule closed days
  • Made schedule titles configurable
  • Vertical position of popup

Fixed

  • Fixed timezones issue

1.1.0 (2016-04-11)

New Features

  • Ability to setup working schedule

Improvements

  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form
  • Improved styles for "Contact Us" form
  • Compatibility with 3rd party module Magecomp Recaptcha
  • Compatibility with Proto theme
  • Add validation of patterns before save in backend
  • Links in emails
  • Improve JQuery load for feedback tab
  • Improved styles for Contact Us form

Fixed

  • Issue with menu
  • Fixed an issue with "Contact Us" button position
  • Styles compatibility with Porto theme
  • Incorrect sort order in some cases
  • Fixed an issue with contant button possiton (for some stores)
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.13 (2016-03-14)

Improvements

  • Compatibility with Proto theme
  • Add validation of patterns before save in backend

Fixed

  • Colors of labels in the frontend
  • Emails created by workflow rules dont use html tags correctly
  • Missing field in workflow rules

1.0.12 (2016-03-07)

Improvements

  • Links in emails
  • Improve JQuery load for feedback tab

Fixed

  • Styles compatibility with Porto theme
  • Fixed PHP7 compatibility issue
  • Fixed an issue with wrong relation between role tables

1.0.11 (2016-03-02)

Improvements

  • Improved styles for Contact Us form

Fixed

  • Incorrect sort order in some cases
  • Fixed an issue with contact button position (for some stores)

1.0.10 (2016-03-02)

Fixed

  • Fixed PHP7 compatibility issue

1.0.9 (2016-03-01)

Fixed

  • Fixed an issue with wrong relation between role tables

Improvements

  • Improved popup position on mobile devices

1.0.8 (2016-02-25)

Improvements

  • Add email preview preheaders
  • Improve history of ticket in backend
  • Ability to include attachments in mails

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Remove attached files when we remove a ticket

1.0.7 (2016-02-15)

Improvements

  • Improve history of ticket in backend
  • Ability to include attachments in mails
  • Improved emails styles and layout

Fixed

  • In some cases fatal error on all pages of store
  • Fixed an issue with wrong priority at ticket view page
  • Fixed an issue with loggin cron job errors (on fetch)
  • Fixed an issue with wrong location of lib folder
  • Fixed an issue with IMAP extension validation when save gateway
  • Fixed an issue with workflow rules
  • Fixed an issue with change Save
  • Removed field is_internal
  • HDMX2-24 - field order is not required in the customer account
  • HDMX2-26 - Fixed error Invalid template file: 'page/js/calendar.phtml'
  • Fixed an issue with switching label colors on priority/status edit/grid pages
  • Fixed style issue with gateway password field
  • Adjusted css styles