Return Merchandise Authorization (RMA) is a powerful tool for managing returns and/or exchanges of goods.
This extension is important if you wish to build strong relationships with your store customers and win their trust and loyalty.
- Let customers create return/exchange requests quickly and easily for online/offline orders
- Reduce the load on your managers
- Manage an intuitive and step-by-step frontend interface
- Support of guests and registered customers RMA
- Create RMA from the backend
- Add own RMA statuses, reasons, resolutions
- Analyze RMAs with powerful reports
The most flexible and powerful
Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of the returning and exchanging process in your store. RMA gives you and your customers the power of full control over their returns or exchanges of goods they purchased.
Our RMA solution for Magento 2 is flexible enough to cover all the possible situations in this field. To resolve the issues with returns or exchanges, the extension has 2 types of user interfaces: for store customers and for administrators. This allows you to take care of both sides: on one hand, every customer is able to manage the return or exchange of any product bought in the store but on the other hand, your store administrator is able to help with this at any moment, using the backend.
Customers can easily create requests for partial or full product return/exchange: there is a possibility to return just one or two items of five bought, for example. So, there is no need to send back all products purchased in the store.
10 advantages you get with RMA
- Customers may manage and discuss with helpdesk their exchange/replacement orders at any time via emails.
- Even guest users are able to discuss and add comments to their requests (no need to login to a user account to look at an RMA inquiry).
- Your customers can return or exchange the number of items they need, instead of returning all purchased products.
- Refund option is also available for store customers.
- Customers may print shipping labels of various carriers (DHL, Fedex, etc.) and confirm the package has been sent via user interface, preventing frauds.
- Administrators can help customers any time in creating RMA order from the backend interface.
- Customize messages to clients' requested RMA.
- Use quick responses and create your own templates for this feature.
- Add custom fields to RMA orders.
- Analyze advanced flexible RMA reports by statuses and reasons.
Configure Magento 2 RMA template according to the needs of your online store:
- allow attachment file types
- limit the size of any attachment
- customize the RMA appearance in a Grid - choose the columns which are suitable and useful for your administrative needs (RMA and Order numbers, Customer email, name, RMA status, etc.)
Clear and Fast Communication with Workflow Rules
Customize your RMA processes in accordance to the online store business model using flexible Workflow Rules.
Extension fits any store business model and responds any business process due to Workflow Rules.
While creating rules, you may tune into every step of the returns and exchanges making this process comfortable both for customers and administrators.
Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) that you wish, set Statuses and create Notification templates.
Win your customers loyalty using Workflow Rules!
Custom Email Notifications
Customized Email notifications allow you to make your communication process clearer, better and simpler than ever.
Create your own templates for emails and make your online store stand out above standards!
RMA for orders purchased in offline store
You can allow your customers to create RMA for any products purchased in offline store. By this way you'll reduce the load on your team.
Prevent fraud in your store - use Shipping Labels!
Upload and print PDF shipping labels for a variety of post carriers (DHL, Fedex etc.). Both store customers and backend admins can manage labels and set return shipping statuses.
It is a really useful feature to avoid fraud in the process of sending back products. You will be able to track every delivery and every returned product.
Easy RMA discussion
Discuss RMA with a customer and give quick replies even without logging into your account!
Then see the RMA messages history inside RMA history to be up to date with every client situation.
Manage Reasons, Condition and Resolutions for customers’ RMA
Give your customers the option to choose among different conditions, reasons and resolutions. Our RMA extension lets you create your own option for these fields according to your products characteristics.
The quicker you reply to your customers, the more satisfied customers you get!
Use the Quick Responses template to automate different steps in the communication process. You may create your own templates for immediate replies and use them while discussing RMA with a customer.
Analyzing results is one of the most important part of improving the communication process. RMA reports shows you everything at a glance.
Watch the following:
- RMAs by status numbers
- number of total products returned
- number of total RMAs
Also generate reports for RMAs by product and RMAs by brand.
Awareness is the key!
Our RMA solution gives you unlimited customizing options and lets you create additional custom fields.
You can use them to store some additional information about RMA. For example, you could create a custom field to store info about shipping carriers or tracking numbers of returned products.
- Some startup issue but is workingEV from United StatesDecent, will improve the process of returns
- All what you need for your RMAsitechnical from Riyadh, Saudi ArabiaGreat Way to manage RMAs , have all what i needed with great flexibility to configure based on your needs
- Great RMA extensionAnton from Nairobi, KenyaWe are going also to purchase the store credit extension because it helps to save time doing refunds by giving the client a store credit.
Everything worked out of the box after the installation.
- The Best!wrc from Antalya, TurkeyGreat extension great support and features. So far all works very well.
Thank you Mirasvit!
- Fantastic rma systemCool from Copenhagen, DenmarkWorks right out of the box and it´s amazing in daily use.
- Good functionalityLari from Helsinki, FinlandOtherwise excellent functionality, but we encountered some bugs with this module. Even after reporting the error with log output, it was difficult to work with their technical support because they continuously asked an access to our production environment in order to investigate the problem - to which of course we refused because our server contains sensitive customer data. We were then assigned another technical supporter after which everything got resolved. The bugs are now fixed and the module works as expected.
- No returns by default in open sourceSamuel from Portsmouth, United KingdomAs Magento open source lacks the ability to process refunds we decided to buy this extension. Like a lot of Mirasvit extensions there are a lot of configurable options which is a good thing, as you can make sure you have a returns process and policy that suits your business. Giving customer the ability to track returns and print postage labels has been great as it means that a lot of the returns process is pretty hands off. Really good extension for returns.
- Great solutionPaul from O'Fallon, United StatesThis is the best RMA solution on the market right now. It is fully customization and has a lot of features others do not, including "offline" RMA submission by guests.
- Stable, complete and a must have.LamboPlace from Kuala Lumpur, MalaysiaWe use this extension as the RMA of our marketplace (https://www.lamboplace.com) As always, Mirasvit extension is stable, easy to use!
- Nice ExtensionKhali from PakistanSweet extension. Thanks guys
- great return request moduleBulent from Bulgariaexcellent and easy to use. such features must be part for magento core
- Good to save our time and customers comfortnav from Lewes, United StatesThough we didnt have the opportunity to use this extension much :) (not more than 3 times). But for the stores have a possibility to get "return request" from customer must have this to save huge time
- Great Extension for effective customer servicePascal from South AfricaIf you want to improve your customer service then go for this extension. It is very easy to configure and the customer service from these guys is fantastic.
- Good extensionInocentiu from Râmnicu Vâlcea, RomaniaVery good extension and support.
- Amazing extension!Daniel from Ajman, United Arab EmiratesVery helpful extension!
- Amazing functionsMike from Echtenerbrug, NetherlandsWe get around 15-20 RMA requests a day.
With Mirasvit RMA we now know the reasons why customers are returning / exchanging and we know what products will be returned so we can sell them again.
Really love it.
- Good extension!tian from Los Angeles, United Statesvery good, thanks. This RMA extension important for me.
- Magento 1: Handy for changing products for customersHenk from NetherlandsThis is the only extension that can change products for customers in an order. Perfect Support!
- Magento 1: absolutely must be every magentoturgay from Istanbul, Turkeywonderful module definitely needs to be all magento
- Magento 1: PerfectMarián from Bratislava, Slovak RepublicVery helpful extension. Well coded :)
- Magento 1: TIME SAVER - RECOMMENDEDGzim from Vejen Municipality, DenmarkThe RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!
Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.
RMA + Store Credit = TIME SAVER - LIFE SAVER!
- Magento 1: GIVE IT A SHOTRicardo from Hollywood, United StatesI actually love how simple it is to use.
- Magento 1: Full control of returnsRobert from Oppegard, NorwayThis extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!
- Magento 1: good to usejean from Orange, United Statesit is very easy to install and setup. And it is very usefull.
- Magento 1: Very good extensionCarlos from Alcalá de Guadaira, SpainWe purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.
- Magento 1: The Best RMA for Magento 1Nikita from Brooklyn, United StatesGreat work even better customer support. Congrats!
- Magento 1: Great extensionEyal from Los Angeles, United Statesworks great, easy installation and setup...Save lots of hours to our customer service and easy for customers
- Looks Great!Jason from Cincinnati, United StatesWe are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.
- Magento 1: Great ExtensionTom from Kenosha, United StatesWorked Great on installation. Way better then aheadworks RMA and less $$$
- Very niceSteve from Ontario, United StatesVery nice
- Magento 1: Great extensionLeo from The Colony, United StatesReally works well
- Complete..almostHenry from Longwood, United StatesThis is very stable and a necessary M2 extension if you have a store. Their RMA is best overall.
I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
- Magento 1: RMAtash from Hefei, ChinaGood product - very recommended
- Magento 1: Great!!!Paulo from Uberlândia, BrazilHello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
- Magento 1: GreatNadeem from London, United Kingdomworks great support spot in wouldn't hesitate to buy again
- Magento 1: Good App. Good SupportSlenderiser from GermanyAfter pruchasing we needed some customization..Support did it very well!
- Magento 1: Good with some bugsAbhishek from Ahirka, IndiaThe extension is good, but it had some bugs which we solved ourself.
- Nice extensionBert from Cipayung, IndonesiaNice extension that work as expected. Miravist is very responsive to issues and feedback. Over-all great experience.
- Magento 1: Very Useful ExtensionDan from Cincinnati, United StatesWe use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
- Magento 1: very well done extensionValerio from Voghera, ItalyExtension works well and support is good.
Translation can be improved.
I recommend it.
- Awesome Features along with outstanding Customer Service!Viktor from Steinbach, CanadaWhat can be felt, not always can be expressed in words, but I will try my best!
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
- Magento 1: Mirasvit 5 star ExtensionsMilosz from East Rutherford, United StatesWhen I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!
Thanks a lot!
- Magento 1: Greatlaury from West Hollywood, United StatesVery useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
- Magento 1: Useful pluginPeter from Central District, Hong KongHave been using it in one project now going to buy another license for another
- Magento 1: Improved Client ExperienceJosh from St. Augustine, United StatesWe needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
- Magento 1: Verry advanced extensionBassam from Amsterdam, NetherlandsAs a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
- Magento 1: Excellent extensionRabbit from Frederiksberg, DenmarkThis is a really "Must Have" extension to any professional magento admin.
Great, stable and easy to handle.
- Magento 1: Best RMA ExtensionAbhishek from Gwalior, IndiaThis extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
- Magento 1: Always good from MVSN from Amsterdam, NetherlandsWe installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
- Magento 1: Return Management Full Fill my Store NeedRajat from Delhi, IndiaMirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
- Magento 1: Great!Gökhan from Bad Vilbel, Germanygood extension and good support. i buy one extension more...
- Magento 1: Excellent ExtensionJunior from Levittown, United StatesGreat tool, it can easily manage small and medium size business. Highly recommended.
Thank you Guys,
- Magento 1: Good extensionMBS from Delhi, IndiaEasy to set-up, just great!
- Magento 1: Very efficientMaxime from Charenton-le-Pont, FranceWorks perfectly, exactly what I was expecting.
- Magento 1: Great extension for tracking returnsJohn from Gainsborough, United KingdomKeeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
- Magento 1: One stop RMA solution.Hashid from Bengaluru, IndiaWell, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
- Magento 1: Returns made easyBee from Aurora, United StatesSuch an amazing extension. Made processing returns in the store a total breeze.
- Magento 1: The best RMA extension you can find! You can't go wrong with Mirasvit!Nicolas from Laval, CanadaWhen we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
- Magento 1: Perfect ModuleAjay from New Delhi, IndiaThe best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
- Magento 1: Vital for Magento CommunityMitesh from Rancho Cucamonga, United StatesI initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
- Magento 1: Great extensionFerenc from Kazincbarcika, HungaryVery useful extension, recommended for everyone
- Magento 1: Very usefulNicola from Santa Maria a Vico, ItalyThis extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.
- Magento 1: Very useful extensionJoe from ThailandA very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
- Magento 1: RMA option for seller accountsachin from United StatesHi
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
- Magento 1: great extension with excellent supportdearsimon from United Stateshave purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
- Magento 1: RMA works great - highly recommendedBradles from United StatesRMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
- Magento 1: Great RMA systemScott from United StatesBest RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.
- Magento 1: Excellent!Raphael from United StatesI have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
- Magento 1: I recommend itJulia from United StatesReally vital module and must have for sure. I recommend.
- Magento 1: Well done!Rudolf from United StatesI have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
- Magento 1: Great product and fantastic supportScott from United StatesBought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
- Magento 1: Great extension & ServiceAnthony from United StatesAn extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
The RMA for Magento 2 is compatible with:
|Magento 2 Community Edition (CE)||2.0.* - 2.3.*|
|Magento 2 Enterprise Edition (EE)||2.0.* - 2.3.*|
|Magento 2 Cloud||+|
All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.
If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.
Support and bug fixing
Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan.
We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).
Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.
Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.