RMA for Magento 2
Return Merchandise Authorization (RMA) is a powerful tool for managing the returns or exchange of goods.
This extension is important if you wish to build a strong relationship with your customers and win their trust and loyalty.
- Let your customers create a return or exchange request quickly and easily for online or offline orders
- Reduce the load on your managers
- Manage an intuitive, step-by-step frontend interface
- Support for guests and registered customers RMA
- Create RMA from the backend
- Add your RMA statuses, reasons, resolutions
- Analyze RMAs with powerful reports
Business Value
Build the customers' loyalty by giving them a solution for easy return of purchases
Opportunity: Provide shoppers with greater confidence in buying from you by simplifying the refunding or exchanging of made purchases. Create a return policy that best suits your customers and your store.
Problem: Managing product returns can be a complicated and inconvenient task with a standard Magento setup. Poor Return Merchandize Authorization policy in the long term can greatly affect customer loyalty. Offer a flexible return mechanism to make the purchase return easy and more convenient.
Solution: Our Return Merchandise Authorization (RMA) extension for Magento 2 is a powerful yet simple instrument for managing the process of returning and exchanging products in your store. It provides an intuitive interface which works right after the module installation. Still, it comes up with rich configuration possibilities for its features, thus allowing you to embrace almost any return policy in your store.
How It Works
Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of the returns and exchanges process in your store. This RMA extension for Magento gives you and your customers the power of full control over returns or exchanges of goods that they purchased.
Our Magento 2 RMA module is flexible enough to cover all the possible situations in this field. To resolve the issues with returns or exchanges, the extension includes two types of user interfaces: for store customers, and for administrators. This allows you to take care of both sides: on the one hand, every customer can manage the return or exchange of any product bought in the store, and on the other hand, your store administrator can assist with this process at any time using the backend.
Customers can easily create requests for a partial or full product return/exchange. i.e., there is a possibility for returning just one or two out of the five items bought. This means that there is no need to send back all products purchased in the store.
Exceptionally useful
10 advantages you get with RMA for Magento 2
Our module is the most flexible and powerful tool to make order returning process easy and reliable for the customer and you. With this extension, your store gains such advantages as:
- Customers can manage and discuss their exchange/replacement orders with the helpdesk at any time via email.
- Even guest users can discuss and add comments to their requests (no need to log in to a user account to look at an RMA inquiry).
- Your customers can return or exchange the number of items they need, instead of returning all purchased products.
- Customers can print shipping labels of various carriers (DHL, FedEx, etc.) and confirm that the package has been sent via user interface, preventing fraud.
- Administrators can help customers at any time in creating an RMA order from the backend interface.
- Customize messages to clients' requested RMA.
- Use quick responses and create your own templates for this feature.
- Add custom fields to RMA orders.
- Analyze advanced flexible RMA reports by status and explanation.
- A refund option is also available for store customers.
Flexible Configuration
Configure your return policy in a best way
Configure a Magento 2 RMA extension template according to the needs of your online store:
- allow attachment file types
- limit the size of any attachment
- customize the RMA appearance in a Grid - choose the columns which are most suitable and useful for your administrative needs (RMA and Order numbers, Customer email, name, RMA status, etc.)
Clear and Fast Communication with Workflow Rules
Flexible rules to accommodate any RMA workflow
The extension can fit any business model and any processes thanks to Workflow Rules.
Customize your RMA processes in accordance with your store business model using flexible Workflow Rules.
While creating rules, you may tune into every step of the returns and exchanges, making this process comfortable both for customers and administrators.
Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) however you wish. Set Statuses and create Notification templates.
Win your customers' loyalty using Workflow Rules!
Custom Email Notifications
Make your RMA communication personalized
Use customized email notifications to make the communication process in your store regarding product return clearer, better, and simpler than ever.
With the RMA Magento 2 extension, you can sends emails with different types of notifications. Use special variables for a high level of letter personalization. The module supports standard Magento variables for emails, supports calls for the programmatic functions and adds a set of its own variables. Configure them into personal emails to be sent to your customers and store agents.
You have the freedom to modify the templates of those emails. Create your own templates for emails and make your online store stand out from the crowd!
Shipping Labels
Prevent fraud in your store by using Shipping Labels
Use module built-in functionality for requests with Magento 2 RMA approval status to form a ready-for-download copy of RMA Packing Slip in PDF format or to print it. This simplifies the product return process for the customer.
With Magento 2 RMA, create a shipment label uploading functionality for your customers. Upload or print in PDF a Magento 2 RMA shipment label for various post carriers (DHL, FedEx, etc.).
Both store customers and backend admins can manage labels and set return shipping statuses.
Protect your store from malicious uploaded Magento 2 RMA shipping labels by allowing only only files of specified format types to be uploaded. Configure this option to provide a more flexible RMA process for your customers.
It is a really useful feature for avoiding fraud in the process of sending back products. You will be able to track every delivery and every returned product.
Offline RMA support
Underpin RMA for orders purchased in offline point of sales
Our extension supports the RMA process for online and offline point of sales. Offline RMA can be placed when the database of your store has no record of the original order. This can occur for orders made by a phone, offline store, or other site connected to your store network.
You can allow your customers to create RMA for any products purchased in an offline store. In this way, you'll reduce the load on your team. Alternatively, our extension allows you to forbid placing the RMA for offline orders.
Easy RMA discussion
Full communication history on each RMA
Discuss RMA with your customer to clarify all details regarding the customer's request. Use the option of sending quick replies to make communication faster.
Be up to date with every client situation by using the full history of RMA messages inside the RMA communication channel for each issued RMA.
With the Magento 2 Guest RMA option, customers can create an RMA request even without logging into the account. Use manual redirect to disable the guest RMA form.
Additionally, you have the option to integrate RMA requests to the Help Desk system of your store if this suits your workflow best.
Manage Reasons, Conditions and Resolutions for customers' RMA
Create flexible reasoning and conditions for RMA request
Give your customers the option to choose the most accurate one among different conditions and reasons while sending an RMA ticket.
Create your own unique naming for statuses of requested RMA to fully describe the current stage of the returning or refunding process it is on.
Quickly see the status of each RMA with the help of status color coding. Create various resolutions on issued RMAs to give customers more options for settling the RMA in the way that suits both him or her and you.
For example, you can add a refunding on the store account balance to stimulate the customer to buy from you in the future.
Tailor these fields according to your products characteristics by creating your own variants for them in our RMA extension.
Help your customers avoid uncomfortable situations when they buy a gift for another person. Configure the extension to consider such situations so that an RMA request for a gift could be created without notifying the initial customer.
Quick Responses
Communicate with your customers faster
The quicker you reply to your customers, the more satisfied customers you'll have. In typical situations, which require typical answers, you can communicate with your clients faster.
Use the Quick Responses function to automate different steps in the communication process. Use templates for fully automated replies or modify them to create faster replies in semi-automated mode.
You can craft your own templates for immediate replies and use them while discussing RMA with a customer.
Apply your quick responses individually for each of the store view you have.
Custom Fields
Store any additional information on RMA in custom fields
Our Magento RMA plugin gives you unlimited customizing options and lets you create additional custom fields. For example, you can add such fields as a tracking number for exchange, shipping carrier for exchange, provide a prepaid return label, etc.
You can use them to store some additional information about RMA in Magento 2 admin. For example, you can create a custom field to store information about shipping carriers or track the numbers of returned products.
API Support
Ease your RMA workflow with GraphQl API support
Use GraphQl to manage yor RMA workflow faster by configuring complex queries and manipulating RMA data in your store. Get more information on using the Magento 2 RMA API GraphQl in the extension with a Magento 2 user guide RMA.
Powerful Reports
Get full information on the RMA workflow right in the extension
Analyzing the RMA results is one of the most important parts of improving the communication process with your clients. RMA reports show you everything at a glance.
Generate reports on following:
- by product
- by offline product
- by attribute
- by reason
- by status
Also, see the report statistics for RMAs by brand, status numbers, period, number of total products returned and number of total RMAs. Export the reports in CSV or Excel XML files for further analysis or archive storage. Always be informed on RMA workflow in your store.
Suppose you receive a return order with 6 items. 2 items need reconditioning, 2 items come from source stock A and 2 items come from the store stock.
How can we then direct the 6 items to the correct source using M2.4. MSI Stock? There needs to be some kind of "Return to which source" option to choose from
The routine is very easy, also for our customers.
Everything worked out of the box after the installation.
Thank you Mirasvit!
With Mirasvit RMA we now know the reasons why customers are returning / exchanging and we know what products will be returned so we can sell them again.
Really love it.
Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.
RMA + Store Credit = TIME SAVER - LIFE SAVER!
I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
Translation can be improved.
I recommend it.
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Thanks a lot!
Great, stable and easy to handle.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
Great work!
Thank you Guys,
Sindress Boutique
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Great, fast and kind costumer support.
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
Agree with other reviewer that their should be an archives section to move completed RMA's to.
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
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30-days money back guarantee. If you are not satisfied with our extension’s performance for any reason, we provide a full refund.
We provide you with lifetime free updates. We constantly add new features to all our modules, and are always interested in hearing your opinion and implementing your suggested features in our future developments.
We provide an expanded user guide for every aspect of our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
The Module is easy to install and upgrade, just follow our step-by-step user guide.
No core modifications. Just use the composer or copy the extension’s files to the root directory of your store.