Return Merchandise Authorization (RMA) is the powerful tool for managing returns and/or exchanges of goods. This extension is important, if you wish to build strong relationships with your store customers and win their trust and loyalty. RMA has intuitive, step-by-step user interface, which allows your online store clients to create return/exchange requests quickly and easily. Also extension lets you create backend requests through administration interface.
Our RMA solution is suitable for any business model and easily integrated into any business process.
Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of returning and exchanging process in your store. RMA gives you and your customers the power of full control over their returns or exchanges of goods they purchased.
Our RMA solution for Magento 2 is flexible enough to cover all possible situations in this field. To resolve the issues with returns or exchanges the extension has 2 types of user interfaces: for store customers and for administrators. This allows to take care of both sides: on the one hand, every customer is able to manage the return or exchange of any product bought in the store; on the other hand, your store administrator is able to help with this any moment, using backend.
Customers can easily create requests for partial or full product return/exchange: there is a possibility to return just one or two items of five bought, for example. So, there is no need to send back all products purchased in the store.
Configure Magento 2 RMA template according to the needs of your online store:
Customize your RMA processes in accordance to the online store business model using flexible Workflow Rules.
Extension fits any store business model and responds any business process due to Workflow Rules.
Creating rules you may tune every step of returns and exchanges making this process comfortable both for customers and administrators.
Either you create new RMA or receive a new message from a customer regarding RMA, you are able to manage Conditions (even combinations of conditions) you wish, set Statuses and create Notification templates.
Win your customers loyalty using Workflow Rules!
Customized Email notifications allow you to make your communication process clearer, better and simpler than ever.
Create your own templates for emails and make your online store stand out of standards!
Prevent frauds in your store - use Shipping Labels!
Upload and print PDF shipping labels for a variety of post carriers (DHL, Fedex etc.). Both store customers and backend admins can manage labels and set returns shipping statuses.
It is really useful feature to avoid frauds in a process of sending back products. You will be able to track every delivery and every returned product.
Discuss RMA with a customer and give quick replies even without logging into your account!
Then see the RMA messages history inside RMA history to be up to date with every client situation.
Give your customers the option to choose among different conditions, reasons and resolutions. Our RMA extension lets you create your own option for these fields according to your products characteristics.
The quicker you reply to your customers, the more satisfied customers you get!
Use Quick Responses template to automate different steps in communication process. You may create your own templates for immediate replies and use them while discussing RMA with a customer.
Analyzing results is one of the most important part of improving communication process. RMA reports shows you everything at a glance.
Watch the following:
Also generate reports for RMAs by product and RMAs by brand.
Awareness is the key!
Our RMA solution gives you unlimited customizing options and lets you create additional custom fields.
You can use them to store some additional information about RMA. For example, you could create custom field to store info about shipping carriers or tracking numbers of returned products.
"The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner."
"Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!"
"Mirasvit RMA Extension is good for return Management....This Extension Should to have every Store..."
works great, easy installation and setup...Save lots of hours to our customer service and easy for customers
We are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.
Worked Great on installation. Way better then aheadworks RMA and less $$$
Really works well
This is very stable and a necessary M2 extension if you have a store. Their RMA is best overall.
I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
Good product - very recommended
Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
works great support spot in wouldn't hesitate to buy again
After pruchasing we needed some customization..Support did it very well!
The extension is good, but it had some bugs which we solved ourself.
Nice extension that work as expected. Miravist is very responsive to issues and feedback. Over-all great experience.
We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
Extension works well and support is good.
Translation can be improved.
I recommend it.
What can be felt, not always can be expressed in words, but I will try my best!
1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.
2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.
3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.
4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.
5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.
P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!
Thanks a lot!
Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
Have been using it in one project now going to buy another license for another
We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
This is a really "Must Have" extension to any professional magento admin.
Great, stable and easy to handle.
This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
good extension and good support. i buy one extension more...
Great tool, it can easily manage small and medium size business. Highly recommended.
Thank you Guys,
Easy to set-up, just great!
Works perfectly, exactly what I was expecting.
Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
Such an amazing extension. Made processing returns in the store a total breeze.
When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Very useful extension, recommended for everyone
This extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.
A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
Best RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.
I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
Really vital module and must have for sure. I recommend.
I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.