RMA for Magento 2

RMA2 Created with Sketch.

Return Merchandise Authorization (RMA) is a powerful tool in managing the returns or exchange of goods.

This extension is important if you wish to build a strong relationship with your customers and win their trust and loyalty.

  • Let your customers create a return or exchange request quickly and easily for online or offline orders
  • Reduce the load on your managers
  • Manage an intuitive and a step-by-step frontend interface
  • Support of guests and registered customers RMA
  • Create RMA from the backend
  • Add your RMA statuses, reasons, resolutions
  • Analyze RMAs with powerful reports
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Feature Highlights

The most flexible and powerful

Return Merchandise Authorization (RMA) is the ultimate tool in building relationships with your online store customers. It is very important to consider the convenience of the returning and exchanging process in your store. RMA gives you and your customers the power of full control over their returns or exchanges of goods they purchased.

Our Magento 2 RMA module is flexible enough to cover all the possible situations in this field. To resolve the issues with returns or exchanges, the extension has two types of user interfaces: for store customers and for administrators. This allows you to take care of both sides: on the one hand, every customer can manage the return or exchange of any product bought in the store, but on the other hand, your store administrator can help with this at any moment, using the backend.

Customers can easily create requests for partial or full product return/exchange. I.e., there is a possibility to return just one or two items of five bought. So, there is no need to send back all products purchased in the store.

10 advantages you get with RMA

  • Customers may manage and discuss with helpdesk their exchange/replacement orders at any time via emails.
  • Even guest users can discuss and add comments to their requests (no need to log in to a user account to look at an RMA inquiry).
  • Your customers can return or exchange the number of items they need, instead of returning all purchased products.
  • A refund option is also available for store customers.
  • Customers may print shipping labels of various carriers (DHL, FedEx, etc.) and confirm that the package has been sent via a user interface, preventing fraud.
  • Administrators can help customers any time in creating an RMA order from the backend interface.
  • Customize messages to clients' requested RMA.
  • Use quick responses and create your own templates for this feature.
  • Add custom fields to RMA orders.
  • Analyze advanced flexible RMA reports by statuses and reasons.

Flexible Configuration

magento 2 rma configuration

Configure Magento 2 RMA extension template according to the needs of your online store:

  • allow attachment file types
  • limit the size of any attachment
  • customize the RMA appearance in a Grid - choose the columns which are suitable and useful for your administrative needs (RMA and Order numbers, Customer email, name, RMA status, etc.)

Clear and Fast Communication with Workflow Rules

magento 2 rma workflow rules

Customize your RMA processes in accordance with your store business model using flexible Workflow Rules.

The extension can fit any business model and any processes due to Workflow Rules.

While creating rules, you may tune into every step of the returns and exchanges, making this process comfortable both for customers and administrators.

Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) that you wish, set Statuses and create Notification templates.

Win your customers' loyalty using Workflow Rules!

Custom Email Notifications

Customized Email notifications allow you to make your communication process clearer, better, and simpler than ever.

Create your own templates for emails and make your online store stand out above standards!

RMA for orders purchased in offline store

You can allow your customers to create RMA for any products purchased in an offline store. In this way, you'll reduce the load on your team.

Shipping Labels

magento 2 shipping label for rma

Prevent fraud in your store - use Shipping Labels!

Upload and print PDF shipping labels for various post carriers (DHL, FedEx, etc.). Both store customers and backend admins can manage labels and set return shipping statuses.

It is a really useful feature to avoid fraud in the process of sending back products. You will be able to track every delivery and every returned product.

Easy RMA discussion

magento 2 rma

Discuss RMA with a customer and give quick replies even without logging into your account!

Then see the RMA messages history inside RMA history to be up to date with every client situation.

Manage Reasons, Condition and Resolutions for customers' RMA

magento 2 rma statuses

Give your customers the option to choose among different conditions, reasons and resolutions. Our RMA extension lets you create your own option for these fields according to your products characteristics.

Quick Responses

magento 2 quick responses

The quicker you reply to your customers, the more satisfied customers you get!

Use the Quick Responses template to automate different steps in the communication process. You may create your own templates for immediate replies and use them while discussing RMA with a customer.

Powerful Reports

Analyzing results is one of the most important parts of improving the communication process. RMA reports show you everything at a glance.

Watch the following:

  • RMAs by status numbers
  • period
  • number of total products returned
  • number of total RMAs
  • etc.

Also, generate reports for RMAs by SKU and RMAs by brand.

Awareness is the key!

Custom Fields

Our Magento RMA plugin gives you unlimited customizing options and lets you create additional custom fields.

You can use them to store some additional information about RMA in Magento 2 admin. For example, you could create a custom field to store information about shipping carriers or track numbers of returned products.

Install RMA extension and enjoy customer loyalty growth!

See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews 77
Write Your Own Review
Your Rating
Recommend it
Aman  from United States
I like the extension. Bought several Mirasvit modules and they're all working. No conflicts or something of the kind. Nice job!
StoreOwner  from Liptovský Mikuláš, Slovak Republic
Working great! :)
Best RMA extension
Karl  from Sittard, Netherlands
This is by far the best RMA extension; it works out of the box.
The routine is very easy, also for our customers.
Nice product
Suraj  from Mumbai, India
Worth investing money for this.
Must Have
Keylime  from Panama
This is a must have extension for all Magento 2 projects.
Some startup issue but is working
EV  from Netherlands
Decent, will improve the process of returns
All what you need for your RMAs
itechnical  from Riyadh, Saudi Arabia
Great Way to manage RMAs , have all what i needed with great flexibility to configure based on your needs
Great RMA extension
Anton  from Nairobi, Kenya
We are going also to purchase the store credit extension because it helps to save time doing refunds by giving the client a store credit.
Everything worked out of the box after the installation.
The Best!
wrc  from Antalya, Turkey
Great extension great support and features. So far all works very well.
Thank you Mirasvit!
Fantastic rma system
Cool  from Copenhagen, Denmark
Works right out of the box and it´s amazing in daily use.
Good functionality
Lari  from Helsinki, Finland
Otherwise excellent functionality, but we encountered some bugs with this module. Even after reporting the error with log output, it was difficult to work with their technical support because they continuously asked an access to our production environment in order to investigate the problem - to which of course we refused because our server contains sensitive customer data. We were then assigned another technical supporter after which everything got resolved. The bugs are now fixed and the module works as expected.
No returns by default in open source
Samuel  from Portsmouth, United Kingdom
As Magento open source lacks the ability to process refunds we decided to buy this extension. Like a lot of Mirasvit extensions there are a lot of configurable options which is a good thing, as you can make sure you have a returns process and policy that suits your business. Giving customer the ability to track returns and print postage labels has been great as it means that a lot of the returns process is pretty hands off. Really good extension for returns.
Great solution
Paul  from O'Fallon, United States
This is the best RMA solution on the market right now. It is fully customization and has a lot of features others do not, including "offline" RMA submission by guests.
Installed also: Full Page Cache Warmer M2
Stable, complete and a must have.
LamboPlace  from Kuala Lumpur, Malaysia
We use this extension as the RMA of our marketplace (https://www.lamboplace.com) As always, Mirasvit extension is stable, easy to use!
Nice Extension
Khali  from Pakistan
Sweet extension. Thanks guys
great return request module
Bulent  from Bulgaria
excellent and easy to use. such features must be part for magento core
Good to save our time and customers comfort
nav  from Lewes, United States
Though we didnt have the opportunity to use this extension much :) (not more than 3 times). But for the stores have a possibility to get "return request" from customer must have this to save huge time
Great Extension for effective customer service
Pascal  from South Africa
If you want to improve your customer service then go for this extension. It is very easy to configure and the customer service from these guys is fantastic.
Good extension
Inocentiu  from Râmnicu Vâlcea, Romania
Very good extension and support.
Amazing extension!
Daniel  from Ajman, United Arab Emirates
Very helpful extension!
Amazing functions
Mike  from Echtenerbrug, Netherlands
We get around 15-20 RMA requests a day.
With Mirasvit RMA we now know the reasons why customers are returning / exchanging and we know what products will be returned so we can sell them again.
Really love it.
Good extension!
tian  from Los Angeles, United States
very good, thanks. This RMA extension important for me.
Magento 1: Handy for changing products for customers
Henk  from Netherlands
This is the only extension that can change products for customers in an order. Perfect Support!
Installed also: Help Desk MX
Magento 1: absolutely must be every magento
turgay  from Istanbul, Turkey
wonderful module definitely needs to be all magento
Magento 1: Perfect
Marián  from Bratislava, Slovak Republic
Very helpful extension. Well coded :)
Gzim  from Vejen Municipality, Denmark
The RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!

Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.

Magento 1: GIVE IT A SHOT
Ricardo  from Hollywood, United States
I actually love how simple it is to use.
Magento 1: Full control of returns
Robert  from Oppegard, Norway
This extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!
Magento 1: good to use
jean  from Orange, United States
it is very easy to install and setup. And it is very usefull.
Magento 1: Very good extension
Carlos  from Alcalá de Guadaira, Spain
We purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.
Installed also: Product LabelsAdvanced Reports
Magento 1: The Best RMA for Magento 1
Nikita  from Brooklyn, United States
Great work even better customer support. Congrats!

Magento 1: Great extension
Eyal  from Los Angeles, United States
works great, easy installation and setup...Save lots of hours to our customer service and easy for customers
Looks Great!
Jason  from Cincinnati, United States
We are still in the process of setting up our M2E site, but the price was right on this extension, and the feature set was a great fit for what we were looking for.
Magento 1: Great Extension
Tom  from Kenosha, United States
Worked Great on installation. Way better then aheadworks RMA and less $$$
Very nice
Steve  from Ontario, United States
Very nice
Magento 1: Great extension
Leo  from The Colony, United States
Really works well
Henry  from Longwood, United States
This is very stable and a necessary M2 extension if you have a store. Their RMA is best overall.
I submitted and alternate ship RMA address request for the extension. If they add this it goes to 5 easy as it has all the rest. Thanks Mirisvit team!
Magento 1: RMA
tash  from Hefei, China
Good product - very recommended
Magento 1: Great!!!
Paulo  from Uberlândia, Brazil
Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
Magento 1: Great
Nadeem  from London, United Kingdom
works great support spot in wouldn't hesitate to buy again
Magento 1: Good App. Good Support
Slenderiser  from Germany
After pruchasing we needed some customization..Support did it very well!
Magento 1: Good with some bugs
Abhishek  from Ahirka, India
The extension is good, but it had some bugs which we solved ourself.
Nice extension
Bert  from Cipayung, Indonesia
Nice extension that work as expected. Miravist is very responsive to issues and feedback. Over-all great experience.
Magento 1: Very Useful Extension
Dan  from Cincinnati, United States
We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
Installed also: Advanced Product Feeds
Magento 1: very well done extension
Valerio  from Voghera, Italy
Extension works well and support is good.
Translation can be improved.
I recommend it.
Awesome Features along with outstanding Customer Service!
Viktor  from Steinbach, Canada
What can be felt, not always can be expressed in words, but I will try my best!

1. I bought almost all existing extensions for M2, while offered a very generous discount from a Sales Rep. Then, as all of us know, all the miracles stop right there, but not with these guys.

2. Installed the extensions, and as it usually happens, problems did not wait so long to arise on my horizon.

3. No fear, help is near... that is my personal Slogan... and found out the same attitude from Mirasvit guys. I asked for help, and it was near. I reported PHP7 and other compatibility issues, and a fix was ready in a blink of an eye. I asked for features improvements and suggested new features, and these came in a matter of a few days.

4. Features pack on the extensions is very reach, and these guys are always open to any sound improvements on their extensions.

5. Extensions updates are done via composer, so no manual uploads and unzips on every update release. That makes all my updates as easy like a snap of a finger,.. 10 seconds and I am all set.

P.S. In the end of the day I feel happy to be a respected customer of Mirasvit. I am hooked on this valuable M2 Solutions Provider. My $$$ spent on the extensions are secure... I feel like a part of the Team. I highly recommend Mirasvit to anyone who is seeking peace of mind and stable future for his/her Online Business.
Magento 1: Mirasvit 5 star Extensions
Milosz  from East Rutherford, United States
When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!

Thanks a lot!
Magento 1: Great
laury  from West Hollywood, United States
Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
Magento 1: Useful plugin
Peter  from Central District, Hong Kong
Have been using it in one project now going to buy another license for another
Magento 1: Improved Client Experience
Josh  from St. Augustine, United States
We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
Magento 1: Verry advanced extension
Bassam  from Amsterdam, Netherlands
As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
Magento 1: Excellent extension
Rabbit  from Frederiksberg, Denmark
This is a really "Must Have" extension to any professional magento admin.
Great, stable and easy to handle.
Installed also: Advanced Product Feeds
Magento 1: Best RMA Extension
Abhishek  from Gwalior, India
This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
Magento 1: Always good from MV
SN  from Amsterdam, Netherlands
We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.

We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/

Great work!
Magento 1: Return Management Full Fill my Store Need
Rajat  from Delhi, India
Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
Magento 1: Great!
Gökhan  from Bad Vilbel, Germany
good extension and good support. i buy one extension more...
Magento 1: Excellent Extension
Junior  from Levittown, United States
Great tool, it can easily manage small and medium size business. Highly recommended.

Thank you Guys,

Sindress Boutique
Magento 1: Good extension
MBS  from Delhi, India
Easy to set-up, just great!
Magento 1: Very efficient
Maxime  from Charenton-le-Pont, France
Works perfectly, exactly what I was expecting.
Magento 1: Great extension for tracking returns
John  from Gainsborough, United Kingdom
Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
Magento 1: One stop RMA solution.
Hashid  from Bengaluru, India
Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
Magento 1: Returns made easy
Bee  from Aurora, United States
Such an amazing extension. Made processing returns in the store a total breeze.
Magento 1: The best RMA extension you can find! You can't go wrong with Mirasvit!
Nicolas  from Laval, Canada
When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
Magento 1: Perfect Module
Ajay  from New Delhi, India
The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
Magento 1: Vital for Magento Community
Mitesh  from Rancho Cucamonga, United States
I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.

1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.

2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.

Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Magento 1: Great extension
Ferenc  from Kazincbarcika, Hungary
Very useful extension, recommended for everyone
Magento 1: Very useful
Nicola  from Santa Maria a Vico, Italy
This extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.
Installed also: Help Desk MX
Magento 1: Very useful extension
Joe  from Thailand
A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
Magento 1: RMA option for seller account
sachin  from United States
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
Magento 1: great extension with excellent support
dearsimon  from United States
have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
Magento 1: RMA works great - highly recommended
Bradles  from United States
RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
Magento 1: Great RMA system
Scott  from United States
Best RMA solution. Feature packed and well thought out interface!

Agree with other reviewer that their should be an archives section to move completed RMA's to.
Magento 1: Excellent!
Raphael  from United States
I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.

Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

But anyway it´s just a fantastic extension.

Here the competitors can learn what a well code quality means to a shop owner!

Thank you very much!!!!!

Magento 1: I recommend it
Julia  from United States
Really vital module and must have for sure. I recommend.
Magento 1: Well done!
Rudolf  from United States
I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
Magento 1: Great product and fantastic support
Scott  from United States
Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
Magento 1: Great extension & Service
Anthony  from United States
An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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Compatible with:
Community: 2.1.* - 2.4.*
Enterprise: 2.1.* - 2.4.*

Live customer feedback

Latest comments
Grovet Admin
Sep 24, 2020
It works now. Thank you
Michael Sandström
Sep 24, 2020
Best support, keep up the good work!
Galeria LueLue
Sep 23, 2020
Thank you <3
Omega Yuen
Sep 22, 2020
Doesn't help
See all comments

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We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

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Module is easy to install and easy to upgrade, just follow step by step our user guide.

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No core modifications. Just copy extension files to store root directory.