Magento 2 RMA Extension

Return Merchandise Authorization (RMA) is the ultimate tool for building relationships with your online store customers. It is very important to consider the convenience of the returns and exchanges process in your store. This RMA extension for Magento gives you and your customers the power of full control over returns or exchanges of goods that they purchased.

Our Magento 2 RMA module is flexible enough to cover all possible situations in this field. To resolve issues with returns or exchanges, the extension includes two types of user interfaces: for store customers, and for administrators. This allows you to take care of both sides: on the one hand, every customer can manage the return or exchange of any product bought in the store, and on the other hand, your store administrator can assist with this process at any time using the backend.

Customers can easily create requests for a partial or full product return/exchange. i.e., there is a possibility for returning just one or two out of the five items bought. This means that there is no need to send back all products purchased in the store.

Build the customers' loyalty by giving them a solution for easy return of purchases.

Managing product returns can be a complicated and inconvenient task with a standard Magento setup. Poor Return Merchandize Authorization policy in the long term can greatly affect customer loyalty. Offer a flexible return mechanism to make the purchase return easy and more convenient.

Using the Return Merchandise Authorization extension for Magento 2 Provide shoppers with greater confidence in buying from you by simplifying the refunding or exchanging purchases made. Create a return policy that best suits your customers and your store.

Mirasvit's RMA extension is a powerful yet simple instrument for managing the process of returning and exchanging products in your store. It provides an intuitive interface which works right after the module installation. What's more, it comes up with rich configuration possibilities for its features, thus allowing you to embrace almost any return policy in your store.

Our module is the most flexible and powerful tool to make order returning process easy and reliable for the customer and you. With this extension, your store gains such advantages as:

• Customers can manage and discuss their exchange/replacement orders with the helpdesk at any time via email.
• Even guest users can discuss and add comments to their requests (no need to log in to a user account to look at an RMA inquiry).
• Your customers can return or exchange the number of items they need, instead of returning all purchased products.
• Customers can print the shipping labels of various carriers (DHL, FedEx, etc.) and confirm that the package has been sent via user interface, preventing fraud.

• Administrators can help customers at any time in creating an RMA order from the backend interface.
• Customize messages to clients' requested RMA.
• Use quick responses and create your own templates for this feature.
• Add custom fields to RMA orders.
• Analyze advanced flexible RMA reports by status and explanation.
• A refund option is also available for store customers.

RMA extension supports a flexible set of rules to accommodate any RMA workflow and create clear and fast communication with customers. The extension can fit any business model and any processes thanks to workflow rules.

Customize your RMA processes in accordance with your store business model using flexible Workflow Rules. While creating rules, you may tune into every step of the returns and exchanges process, making this process comfortable both for customers and administrators.

Whether you create new RMA or receive a new message from a customer regarding RMA, you are able to manage the Conditions (even combinations of conditions) however you wish. Set Statuses and create Notification templates.

Win your customers' loyalty using Workflow Rules.

The quicker you reply to your customers, the more satisfied customers you'll have. In typical situations, which require typical answers, you can communicate with your clients faster.

Use the Quick Responses function to automate different steps in the communication process. Use templates for fully automated replies or modify them to create faster replies in semi-automated mode.

You can craft your own templates for immediate replies and use them while discussing RMA with a customer.

Apply your quick responses individually for each store view you have.

With the RMA Magento 2 extension, you can sends emails with different types of notifications. Use customized email notifications to make the communication process in your store regarding product return clearer, better, and simpler than ever.

Special variables available for use in this extension can provide a high level of letter personalization. The module supports standard Magento variables for emails, and it supports calls for the programmatic functions, and adds a set of its own variables. Configure them into personal emails to be sent to your customers and store agents.

You have the freedom to modify the templates of those emails. Create your own templates for emails and make your online store stand out from the crowd.

Use the module's built-in functionality for requests with Magento 2 RMA approval status to form a ready-for-download copy of RMA Packing Slip in PDF format or to print it. This simplifies the product return process for the customer.

With Magento 2 RMA you can create shipment label uploading functionality for your customers. Upload or print in PDF a Magento 2 RMA shipment label for various post carriers (DHL, FedEx, etc.).

Both store customers and backend admins can manage labels and set return shipping statuses.

Protect your store from malicious uploaded Magento 2 RMA shipping labels by allowing only files of specified format types to be uploaded. Configure this option to provide a more flexible RMA process for your customers.

It is a really useful feature for avoiding fraud in the process of sending back products. You will be able to track every delivery and every returned product.

Our extension allows you to easily underpin RMA for orders purchased on offline point of sales with online and offline point of sales RMA support.

Offline RMA can be placed when the database of your store has no record of the original order. This can occur for orders made by phone, in an offline store, or other site connected to your store network.

You can allow your customers to create RMA for any products purchased in an offline store. In this way, you'll reduce the load on your team. Alternatively, our extension allows you to forbid placing the RMA for offline orders.

Discuss RMA with your customers to clarify all details regarding the customer's request. Use the option of sending quick replies to make communication faster.

Be up to date with every client situation by using the full history of RMA messages inside the RMA communication channel for each issued RMA.

With the Magento 2 Guest RMA option, customers can create an RMA request even without logging into the account. Use manual redirect to disable the guest RMA form.

Additionally, you have the option of integrating RMA requests to the Help Desk system of your store if this suits your workflow best.

Give your customers the option to choose the most accurate one among different conditions and reasons while sending an RMA ticket.

Create your own unique naming for statuses of requested RMA to fully describe the current stage of the returning or refunding process it is on.

Quickly see the status of each RMA with the help of status color coding. Create various resolutions on issued RMAs to give customers more options for settling the RMA in the way that suits both him or her and you.

For example, you can add a refunding on the store account balance to stimulate the customer to buy from you in the future.

Tailor these fields according to your products characteristics by creating your own variants for them in our RMA extension.

Help your customers avoid uncomfortable situations when they buy a gift for another person. Configure the extension to consider such situations so that an RMA request for a gift could be created without notifying the initial customer.

Use GraphQl to manage yor RMA workflow faster by configuring complex queries and manipulating RMA data in your store. Get more information on using the Magento 2 RMA API GraphQl in the extension with a Magento 2 user guide RMA