How to create custom fields

Custom fields offer a powerful way to collect additional information relevant to your support process, tailored to the specific needs of your business. By adding custom fields to tickets, you can gather data such as order numbers, product details, or any other relevant context that helps streamline issue resolution. Custom fields enhance the flexibility of your helpdesk, allowing you to capture more detailed information, improve categorization, and provide personalized customer support. This ensures that your team has all the necessary details to efficiently manage and resolve tickets.

Follow these steps to create custom field:

1. Navigate to Customers -> Help Desk MX -> Custom fields.

2. Press Create new field button.

3. Fill in general information. Detailed description of fields you can find in Custom fields section of our documentation.

   

   General information

4. Press Save button to finish creating custom field.