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How to create notification rules

Notification rules allow you to keep customers informed about their reward points activity. By setting up notification rules, you can send personalized messages to customers regarding point balance updates, points expiration, and other reward-related events, helping to increase engagement and encourage point usage.

Follow these steps to create a notification rule:

  1. Navigate to Marketing -> Rewards Points -> Notification Rules.

  2. Click the Add New button.

  3. Fill in the General Information section.

  4. In Conditions section set up conditions for when the rule can be applied. Leave blank to allow the rule to apply in all situations.

  5. In Actions section choose where the message will appear.

  6. Write the notification message that will be shown to customers.

  7. Press Save button to finish creating the rule.

Examples of notification rules​

There are examples of the most common notification rules.

My Reward Points Description

This rule shows a notification message in the "My Reward Points" section of the customer's account.

  • Is Active: Yes
  • Customer Groups: All
  • Show message on: Customer Account > My Reward Points
  • Message: For each spent $10.00, you earn 10 Reward Points.
Invite a friend and earn points

This rule shows a notification message in the "My Referrals" section of the customer's account.

  • Is Active: Yes
  • Customer Groups: All
  • Show message on: Customer Account > My Referrals
  • Message: Refer a friend and receive points for their first three (3) orders!
Place an order for three or more products and earn double points!

This rule shows a notification message on the shopping cart page.

  • Is Active: Yes
  • Customer Groups: All
  • Show message on: Cart Page
  • Message: Buy three products or more to earn double points!