Welcome to the Help Desk MX documentation.
Here you will find everything you need to set up your Help Desk service and create a flexible customer service, which will boost up your support.
Our extension provides you with a single point of handling all queries, emails, offline chat messages, and other contact sources. Each of them will be turned into either a separate thread or added to an already created one. It will greatly help you to communicate with customers and provide them with the speedy support they need.
Tickets can later be collected and analyzed via reports, which will also help you to build a better support strategy and improve your services and products.
Firstly, please find our extension in the My Downloadable Products section of our store. Learn how to install extension, and proceed with Quick Start, which will guide you through setting up your Help Desk service.