Welcome Help Desk MX extension for Magento 2 user manual

Help Desk MX extension is a comprehensive solution designed to streamline your customer support by providing an efficient ticketing system. It helps you manage and respond to customer inquiries, improve communication, and deliver exceptional customer service directly within your Magento 2 store.

With this extension, you can centralize customer queries, automate ticket management, and enhance your support team's productivity, ensuring a smooth and timely resolution to customer issues.

Who should use this manual

This guide is intended for administrators, developers, Magento store owners, and customer support managers who need to set up and efficiently manage their helpdesk system in Magento 2.

Using the Getting started section, you will learn how to install, update, and disable the extension.

Detailed descriptions of the settings, along with examples, can be found in the Configuration section.

The How to contains best practice recommendations to help you get the most out of the Help Desk MX extension.

You can find the latest changes, new improvements, and features in the Changelog section.

Let’s get started!

First, locate the Help Desk MX extension in the My downloadable products section of our store and follow the installation guide.

Next, proceed to the Quick start section, where you’ll learn how to configure Help Desk MX system on your store.