Spam filters

The Help Desk MX allows you to filter incoming emails automatically and cuts off spammers. It is done via special patterns to which emails are compared, and if a match is found - the corresponding message moves to the Spam folder.

How to Create Spam Pattern

To create a new spam pattern, go to Customers > Help Desk MX > SPAM Pattern. Press the button Add New. You will see the following properties:

• Title - Internal title of spam pattern.
• Is Active The period from which the spam pattern starts being active till it stops being active.
• Scope - Sets an email field that will be checked for a matching pattern. You can set the following areas:
  • Headers - Service information that is generated by email client while sending the email.
  • Subject - Subject of the email.
  • Body - Main text of the letter or email.
• Pattern - Expression in which an email is considered spam. The pattern supports regular expression, see Regular Expressions. Patterns must be covered in slashes A useful service in testing patterns can be found here.

Examples Of Spam Patterns