Satisfaction survey results
The Satisfaction survey feature provides invaluable insights into how customers perceive your support team's performance.
It enables you to assess the quality of service and identify areas for improvement, leading to a more refined customer
experience and higher satisfaction levels. By regularly reviewing survey results, you can take proactive steps to enhance
your support operations, ensuring that your team consistently meets customer expectations.
With the Satisfaction survey results, you can:
- Filter customer feedback by date, ID, user, or rating for easy analysis.
- Delete feedback entries as needed.
- View customer feedback directly within related tickets, allowing you to connect responses to specific cases.
Tracking and acting upon customer feedback is crucial for maintaining high-quality service and building strong customer relationships.