Satisfaction survey results

The Satisfaction survey feature provides invaluable insights into how customers perceive your support team's performance. It enables you to assess the quality of service and pinpoint areas for improvement, leading to a more refined customer experience and higher satisfaction levels. By regularly reviewing survey results, you can take proactive steps to improve your support operations, ensuring that your team consistently meets customer expectations.

With the Satisfaction survey results, you can:

Filter customer feedback by date, ID, user, or rating for easy analysis.
Delete feedback entries as needed.
View customer feedback directly within the related tickets, allowing you to connect the feedback to specific cases.

Tracking and acting upon customer feedback is crucial for maintaining high-quality service and building strong customer relationships.