Form Builder Extension for Magento 2 User Manual

Mirasvit Form Builder lets you create single- or multi-page custom forms—no code required. Its intuitive drag-and-drop builder helps you compose complex layouts, enforce field validation, prefill values from variables, and add conditional logic between fields.

Submissions can be routed to specific admins based on respondents’ answers or automatically converted into Help Desk tickets (via the Mirasvit Help Desk extension). You can also email a copy to the customer.

Forms embed anywhere—via widgets or directly in layouts/templates—so you can support users throughout their journey with preinstalled forms like: Contact Us, Callback, Fast Order, Price Match, Satisfaction Survey, and more.

Thanks to its flexibility, the Form Builder covers a wide range of scenarios. Here are a few use cases:

1. B2B RFQ (Request for Quote) — Multi-page form with file uploads (specs), auto-filled customer data, routing to Sales by category/brand.
2. Wholesale Sign-Up / Verification — Collect company details, tax IDs, and documents; "Under review" status; regional manager notifications.
3. Custom Build / Configuration Request — Conditional fields based on selected options, lead-time calculation, routed to the product manager.
4. Price Match Request — Fields for competitor URL and screenshot; automatic customer reply; routing by country/storefront.
5. Preorder / Product Interest — Select SKU/variant and quantity; targeted emails by category; product variables auto-fill the form.
6. Sample Request — Buyer-group limits, address capture, validation, CSV export for logistics.
7. RMA / Warranty Claim — Multi-step flow, photo/receipt upload, repair vs. return logic, routing to the regional service center.
8. Installation / Setup Request — Choose time window, provide address; product model auto-filled from PDP; contractor notification.
9. Demo / Video Consultation Booking — Topic/brand selection → auto-routing to the right specialist.
10. Order Feedback (NPS/CSAT) — Segmented forms by buyer/storefront, conditional follow-ups on low scores, instant alert to Support.
11. Report a Page Issue — Hidden fields (URL, referrer, storefront), screenshot upload, routing to the content editor.
12. Partnership / Vendor / Marketplace Seller Application — Partner-type branching and automatic manager assignment.
13. Fast Order (B2B) — Compact SKU/quantity form, validation, prioritized routing to Sales for B2B customers.
14. Click-and-Collect Reservation — Choose store, time slot, and quantity; notification sent to the local branch.
15. Invoice Request — Company details, items, payment method; Help Desk ticket creation.
16. Tax-Exempt Request — Certificate upload, storefront-country validation, status workflow.
17. GDPR/CCPA Privacy Requests — Request type (access/deletion), email verification, routing to DPO/Legal.
18. Delivery Issue / Lost Parcel — Order number, tracking info, package photos; auto-notification to Logistics.
19. Events / Webinars / Workshops Registration — Registration with storefront/language limits; templated email confirmation.
20. UGC / Reviews with Media — Collect product photos/videos, publication consent, routing to the brand editor.

This guide explains how to design, publish, and automate forms effectively.

Who should use this manual

It can be used by marketing specialists, managers, and website owners to collect customer feedback through forms.

Using the Getting started section, you will learn how to install, update, and disable the extension.

Detailed descriptions of the settings, along with examples, can be found in the Configuration option section.

Explore form builder using How to section.

You can find the latest changes, new improvements, and features in the Changelog section.

Go ahead, dive in!

Firstly, please find our extension in the My Downloadable Products section of our store. Learn how to install extension.

Proceed then with Quick Start, which will guide you to build your own marketing campaigns.