Getting Started

Welcome to the Knowledge Base documentation.

Here you will find everything you need to set up your Knowledge Base service and create a resource center that answers customers’ most popular questions and covers most customers’ self-service features.

Knowledge Base allows you to organize the most asked questions or any other helpful information by means of articles which are sorted by defined categories.

Go ahead, dive in!

Firstly, please, find our extension in My Downloadable Products section of our store. Learn how to install extension and proceed with Quick Start.

How to install the extension

How to install the extension Backup your store's database and web directory. Login to the SSH console on your server and navigate to the root directory of the Magento 2 store. Copy installation instructions from the page My Downloadable Products to the S...

Quick Start

Quick Start Our Knowledge Base extension has quite an intuitive interface, so it can be used directly from the box. However, there are some tips that can help you to build your information bank. Start with creating proper Category Tree that will corresp...

General Settings

General Settings This section describes settings that allow you to tune up Knowledge Base to your needs. They are located at Content -> Knowledge Base -> Settings, and divided into the following subsections. General Settings Comments General Sett...

Categories

Categories Categories are the basic structure block, which allows you to organize your articles into a hierarchical structure for each store view you use. Managing Categories Creating a New Category Managing Categories Unlike Articles, Categories are m...

Articles

Articles Articles are basic building blocks of your Knowledge Base. Each article contains covering of specific topic or question and can be associated with one or more categories. Managing Articles Creating Articles Managing Articles All articles are l...

How-To

How-To How shall I integrate Knowledge Base with Help Desk MX extension Integration should be set on Help Desk MX side, with the following steps: Make sure that Mirasvit Help Desk and Knowledge Base are both enabled. Proceed to Customers -> Help Desk ...

Migration from Magento 1 to Magento 2

Migration from Magento 1 to Magento 2 Below are examples of scripts, which may be used for transferring data from Mirasvit Knowledge Base for Magento 1 to Mirasvit Knowledge Base for Magento 2. To use scripts, you need the help of a PHP developer. Scripts...

How to upgrade the extension

How to upgrade the extension To upgrade the extension, follow these steps: Backup your store's database and web directory. Login to the SSH console of your server and navigate to the root directory of the Magento 2 store. Run command composer require mir...

Disabling the Extension

Disabling the Extension Temporarily Disable To temporarily disable the extension please follow these steps: Login to the SSH console on your server and navigate to the root directory of the Magento 2 store. Run command php -f bin/magento module:disable M...

Change Log

Change Log 1.0.74 (2020-09-29) Improvements Misspelled fixes 1.0.73 (2020-07-30) Improvements Support of Magento 2.4 Fixed renamed Setup clases removed underscore search results displaying taking into account article sortOrder added description for ...