Knowledge Base Extension for Magento 2 User Manual

Knowledge Base for Magento 2 is an essential tool that allows you to organize frequently asked questions (FAQs) and other helpful resources into structured categories. This extension provides a self-service center for customers, reducing the load on support and helpdesk teams.

With this extension, you can easily create, categorize, and manage articles that provide answers to common customer queries. It enhances the user experience by allowing customers to quickly find the information they need, resulting in improved customer satisfaction and reduced support requests.

Who should use this manual

This manual is intended for Magento store owners, developers, and administrators who want to efficiently manage and organize FAQs or other helpful content for their customers.

Using the Getting started section, you will learn how to install, update, and disable the extension.

Detailed descriptions of the settings and examples can be found in the Configuration section.

The How to section provides best practices and tips for setting up and structuring your knowledge base effectively.

You can find the latest changes, new improvements, and features in the Changelog section.

Let’s get started!

First, locate the Knowledge Base for Magento 2 extension in the My downloadable products section of our store and follow the installation guide.

Next, proceed to the Quick start section, where you’ll learn how to configure the knowledge base for your store.