Configuring the extension
Empower your customers and reduce repetitive inquiries with the Knowledge Base extension. This module allows you to create a comprehensive knowledge base where customers can easily find answers for frequently asked questions, enhancing customer experience and streamlining support.
Follow these steps to quickly tackle our key features.
1. Set up categories
Categories help structure your knowledge base. Create an intuitive hierarchy that mirrors your store's main topics and ensures customers can easily find relevant information. If you have multiple store views, develop separate hierarchy for each of it, and put under corresponding root categories.
2. Organize articles
Use Articles to provide in-depth answers to frequently asked questions. Well-organized articles improve your customers' experience by offering quick solutions and reducing the need for support inquiries.
For more detailed guidance, refer to the relevant sections of our manual.