Articles

Articles are basic building blocks of your Knowledge Base. Each article contains covering of specific topic or question and can be associated with one or more categories.

• Managing Articles
• Creating Articles

Managing Articles

All articles are located in Content > Knowledge Base > Articles grid.

It also provides two useful mass actions:

• Delete - allows to remove selected articles.
• Update URL - allows to re-generate articles URL without re-saving them. It is extremely useful when experimenting with URL settings and Category Tree.

Creating a New Article

1. Go to Content > Knowledge Base > Articles. Click the button Add New Article to bring up creation edit page. It consists of three tabs:
   • General Information
     • Title - title of the articles.
     • Text - contents of the article. It can contain both regular text and HTML-rich content - you can use for that WYSIWYG-editor, which is switched with Show/Hide Editor. In plain mode you can also insert there widgets, images and special variables.
     • URL Key - URL key of the article. It is used in generating final URL of article.
     • Is Active - indicates, whether article is enabled (e. q. displayed in frontend)
     • Sort Order - numeric value, that allow to create custom articles sorting instead of ID-based - for example, bring up promoted or most important ones.
     • Store View - store views where the article should be displayed. Please, note, that if you opted to show article to some storeview - the same should be set in corresponding Category.
     • Author - author of this article. By default contains staff user name, which initially had created article.
     • Text - contents of the article. It can contain both regular text and HTML-rich content - you can use for that WYSIWYG-editor, which is switched with Show/Hide Editor. In the plain mode, you can also insert widgets, images, and special variables there.
     • URL Key - URL key of the article. It is used in generating the final URL of the article.
     • Is Active - indicates, whether the article is enabled (e. q. displayed in frontend)
     • Sort Order - a numeric value that allows you to create custom articles sorting instead of ID-based - for example, bring up promoted or most important ones.
     • Store View - store views where the article should be displayed. Please, note that if you opted to show the article to some store view - the same should be set in the corresponding Category.
     • Author - author of this article. By default contains a staff user's name, which initially had created the article.
     • Are Rich Snippets Enabled? - Enables rich snippets for the current article. To add rich snippets correctly, you should fill in Meta Information for this article.
     • Tags - sets one or more comma-separated tags, which can be used for improving search of the article. Instead of Categories, they can provide additional semantic information. A good guide to tagging can be found here.
     • Categories - sets the Knowledge Base category for the article. You can either select one or more categories from Category Tree or create a new one using the New Category button.

       Note

       If an Article has more than one category that the first of them is a Primary category, and its URL-key will be used in the final URL generation.
   • Meta Information
     • Meta Information tab (allows you to set the Meta tags):
     • Meta Title - allows to set the meta title for the current article.
     • Meta Keywords - allows setting meta keywords for the current article.
     • Meta Description - allows you to set a meta description for the current article.
   • Rating
     • Number of Votes - allows you to set the default number of votes for the article.
     • Rating - allows setting the default value of the article's customer rating.
2. Save the article.