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Configuration Settings

Unlock the full potential of your support experience with flexible Knowledge Base configuration options.
Located at Content -> Knowledge Base -> Settings, these settings empower you to tailor the module to your business needs, maximize customer satisfaction, and drive efficiency in your support processes.

General Settings​

General settings

General settings

  • Show in menu: seamlessly add a Knowledge Base link to your site's footer menu, making help content accessible from anywhere and reducing customer effort.

  • Base URL: define a clean, branded frontend URL for your Knowledge Base. For example, setting it to knowledge-base creates a user-friendly link like http://example.com/knowledge-base.html, boosting trust and easy navigation.

  • Enable articles rating: invite customers to rate articles, gathering real-time feedback to fine-tune your content strategy. Higher engagement means better insights and stronger customer loyalty.

  • Enable SEO-friendly URLs: boost your Knowledge Base’s visibility in search engines effortlessly. Clean, keyword-rich URLs enhance organic traffic and position your site as a trusted information source.

    Example

    An article with URL key mars under planets becomes http://example.com/knowledge-base/planets/mars.html.

  • Limit of article's links on category view page: control how many articles are shown per page for a smooth, clutter-free browsing experience that keeps readers engaged.

  • Hide article's author: keep the focus on your brand and content by optionally hiding the article's author information.

  • Hide article's date: maintain the timeless relevance of your content by hiding publication dates — perfect for evergreen articles.

  • Display article amount: show the number of articles available in each category without subcategories, giving users a quick overview of the content’s depth.

  • Exclude categories URL-keys from the article URL: streamline URLs even further by removing category keys. Simpler URLs improve click-through rates and offer a cleaner, more professional appearance.

    Note

    After changing this option, it’s recommended to regenerate URLs for existing articles.

Comments​

Comments

Comments

Strengthen your Knowledge Base community and turn readers into active contributors by enabling comments:

  • Provider: Choose the best commenting system for your audience and encourage meaningful engagement on your articles.

    Four options are available:

    • Disable comments: turns off commenting on articles entirely.

    • Facebook: tap into the familiarity and trust of Facebook to allow users to comment with their social profiles, increasing visibility and interaction.

    • Disqus: leverage the powerful Disqus platform to manage comments efficiently. When selected, enter your Disqus shortname to link your Knowledge Base with your Disqus account. Learn more about shortnames here.

    • Comments: use Magento’s built-in comment system to keep everything self-contained and fully integrated within your store environment. When selected, two additional options become available:

      • Admin verification required: when set to Yes, a comment is published on the frontend only after an admin approves it.
      • Enable Google reCaptcha: when set to Yes, protects the comment form with Google reCaptcha to prevent spam submissions.

FAQ​

Automatically surface relevant Knowledge Base articles as an FAQ section on product, category, and CMS pages, cutting support requests by answering common questions right where customers are shopping.

  • Enable FAQ Section: displays the FAQ section on product, category, and CMS pages that have Knowledge Base articles linked to them. See Articles for how to link an article to a product, category, or CMS page.

  • Minimum Linked Articles: sets the minimum number of articles that must be linked to a product, category, or CMS page before the FAQ section is displayed there.

  • Excerpt Size (characters): sets the maximum length of the article excerpt shown in the FAQ section.