Troubleshooting

This section describes the most common problems that customers report and how they can be resolved:

The filter is not visible on some category pages, while it remains visible on others

Description

For example, you have discovered that the color filter is visible on some category pages and not visible on others.

Explanation

Should it occur that a specific category's filter consist of a single option and filtering by this option does not reduce this category's quantity of products (not sure if message has changed), then our module skips such filters because they serve no purpose.

Example

E.g., your category page contains 14 products. All of the products are white, so displaying a color filter with the single option "white" makes no sense because it does not narrow down the quantity of visible products.

The Price filter shows a single price range option

Solution

Magento allows you to configure the price step setting on the category and system levels.

Therefore, if the price filter shows a single range only for a specific category, navigate to that category settings in the Catalog > Categories section, open the tab Display Settings, and verify the field Layered Navigation Price Step.

If all categories display a single price range, then you should check the system level price step settings:

  1. On the Admin sidebar, tap Stores. Then under Settings, choose Configuration.
  2. In the panel on the left under Catalog, choose Catalog.
  3. Expand the Layered Navigation. Now you can verify and adjust the price settings if needed.

Useful Info

For more information about price navigation, refer to the official Magento 2 documentation.