Troubleshoot

This section describes the most common problems, that customers report, and how they can be resolved:

Filter is not visible on some category pages, while it remains visible on other category pages

Description

For example, you met the issue when the color filter is visible on some category pages and not visible on others.

Explanation

In case if a specific category's filter consist of a single option and filtering by this option does not reduce this category's products amount, then our module skips such filters because they are useless.

Example

E.g., your category page contains 14 products, all products have the white color, so displaying color filter with the single option "white" makes no sense, because it does not narrow down amount of the visible products.

Price filter shows a single price range option

Solution

Magento allows to configure price step setting on category and system levels.

So if the price filter shows a single range only for specific category, navigate to that category settings in Catalog > Categories section, open the tab Display Settings and verify the field Layered Navigation Price Step.

If all categories displays a single price range, then you should check the system level price step settings:

  1. On the Admin sidebar, tap Stores. Then under Settings, choose Configuration.
  2. In the panel on the left under Catalog, choose Catalog.
  3. Expand the Layered Navigation. Now verify and adjust the price settings if needed.

Useful Info

For more information about price navigation refer to official Magento 2 documentation.