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How to fix common issues

This section describes the most common problems that customers report and how they can be resolved.

Filter is not visible on some category pages, while it remains visible on others​

For example, you have discovered that the color filter is visible on some category pages and not visible on others.

This can happen because specific category's filter consist of a single option and filtering by this option does not reduce the number of the displayed results, then our module skips such filters because they serve no purpose.

The second reason for it can be the Categories visibility mode configuration in the Layered navigation tab of attribute edit menu, where you set the scope of categories where to show or hide this filter.

The Price filter shows a single price range option​

Magento allows you to configure the price step setting on the category and system levels.

If the price filter shows a single range only for a specific category, navigate to that category settings by Catalog -> Categories, open the tab Display settings, and verify the field Layered navigation price step.

If all categories display a single price range, then you should check the system level price step settings.

  1. Go to Stores -> Configuration.
  2. Expand Catalog dropdown and click the Catalog link of menu.
  3. Navigate to the Layered navigation section and expand it. Verify and adjust the price settings if needed.
tip

You can learn about price navigation configuration and its methods in official Adobe documentation.