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Withdrawals

Withdrawals consist of money transfers from a customer's commission balance to some external payment system.

Withdrawals

Withdrawals

All withdrawal requests are located in their dedicated grid at Marketing -> Affiliate -> Withdrawals, where they are arranged in a grid with the following information:

  • Affiliate: email of the customer who has joined your Affiliate policy.
  • Amount: money amount that the customer wishes to transfer to an external payment system.
  • Fee: surcharge that shall be paid additionally for transfer.
  • Request date: date on which the customer made a withdrawal request.
  • Type: current status of the withdrawal. Read more on these statuses below.
Note

Typically, customers request a withdrawal, but they can also be created manually (although the payment system still needs to be chosen by the customer).

Withdrawals creation page​

Withdrawals creation page contains following fields:

  • Affiliate: a customer that needs to withdraw funds. Only one customer can be selected per request.
  • Status: status of request. There are four possible states of withdrawals:
    • Pending: this status is assigned automatically to each new withdrawal.
    • Approved: this status should be set when customers are allowed to chose a payment method and make a transfer.
    • Denied: this status is assigned when for some reason, withdrawal is forbidden.
    • Completed: this status is assigned automatically when the transfer is made.
  • Amount: amount of money that should be transferred.
  • Fee: surcharge that should be paid additionally.