How to check extra payments
The Extra payments list is a centralized view that allows store administrators to easily track, manage, and edit issued extra payment orders within the Magento 2 backend. This feature ensures that store owners can efficiently monitor extra payment activity and provide accurate and timely customer support.
Extra payments list
To access Extra payments list, go to Sales -> Extra Payments in your Magento 2 admin panel.
The Extra payments list provides a configurable grid that can display the following information:
- Customer name: the name of the customer for whom the extra payment was issued.
- Order number: the order number that the extra payment is associated with.
- Payment order number: the order number of the issued extra payment itself.
- Status: shows the status of the extra payment (e.g., paid, pending, draft).
- Items: displays the items for which the extra payment was issued.
- Payment link: provides a direct link to the checkout cart for the extra payment.
- Internal note: displays an internal note related to the extra payment (visible to store admins only).
- Customer note: shows a note on the extra payment that can be viewed by the customer.
Additionally, the Extra Payments list provides an edit button for modifying issued extra payment orders.
You can also use filters to display the issued extra payments that match the parameters you need.
View extra payments for a specific customer
On the Extra payments list, you can filter the list by the name of a customer to view all extra payments issued for that specific customer.
Alternatively, you can access the extra payments for a particular customer via the Customer information page, which is available from the All Customers list. Follow these steps:
- Go to Customers -> All Customers.
- Choose a particular customer and click Edit on their account.
- Navigate to Customer information -> Extra payment to view issued extra payments for that customer.
