How to customize the no-results message
When a search returns zero results across all search indexes (products, CMS pages, blog posts, and any other connected index), Search Ultimate automatically displays a CMS block instead of (or alongside) the default "no results" message. This lets you replace the plain empty-results message with your own content — for example, help text, popular categories, a contact form link, or a promotional banner.
This block is only shown when the search finds nothing at all. If a search returns some results in one tab but none in another (for example, products found but no matching blog posts), the extension shows the standard Please select other tab to see more results notice instead, and this CMS block is not used.
1. Create the CMS block
Navigate to Content -> Blocks and click Add New Block.
Fill in the block content as needed, then set the Block ID (also known as the identifier) to exactly:
no-results
Enable the block and assign it to the relevant store views, then save.
2. See it in action
Perform a search on the storefront using a query that matches nothing in your catalog or any other indexed content. The CMS block you created will automatically appear on the search results page in place of the empty results.
No layout XML or extension configuration is required — the block is picked up automatically by its Block ID. If the block does not appear, double check that the identifier is exactly no-results and that the block is enabled for the store view you are testing on.