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Notification rules

Notification rules allow you to set up messages that notify customers about their current points balance, including both earned and spent points.

To create a new Notification rule, go to Marketing -> Promotions -> Reward Points -> Notification Rules and click the Add New button. The rule edit page is divided into three sections:

General information​

  • Rule Name: The name of the rule for internal use.
  • Is Active: Indicates whether the rule is active or not.
  • Active From, Active To: The time period during which the rule is active.
  • Websites: Choose the website(s) to which the rule applies.
  • Customer Groups: Select the customer groups that the rule applies to.
  • Stop Further Rules Processing: If enabled, no other rules will apply once this rule is triggered.
  • Priority: The order in which the rule is processed relative to other rules.

Conditions​

The Notification rule applies to the current persistent Cart.

  • Product Attribute Combination: Set conditions based on product attributes. The condition follows this format:

If an item is [validation mode] in the Cart with [applying mode], and any of these conditions are true:

  • Validation Mode can be either FOUND (the product exists in the Cart) or NOT FOUND (the product does not exist in the Cart).
  • Applying Mode can be ALL (all conditions must be met) or ANY (one or more conditions can be met).
  • Additional properties available for conditions:
    • Price in Cart: Check if the product prices match the conditions in the Cart.
    • Quantity in Cart: Check the number of products ordered in the Cart.
    • Row Total in Cart: The total cost of the products matching the conditions, calculated as the quantity multiplied by the price.
  • Product Subselection: Allows you to check attributes of cart items. The condition follows the format:

If [selection mode] for a subselection of items in the cart matches [applying mode] of these conditions

  • Selection Mode: Defines which primary parameter is checked - product quantity (total quantity) or row total (total amount). This should be supplied with a numeric value.
  • Applying Mode: Can be ALL (all conditions must apply) or ANY (one or more conditions can apply).
  • The container can contain the same conditions as the previous model.
  • Conditions Combination: Breaks the rule into logical parts, which can be validated separately. Useful when ANY applying mode is used for complex conditions. It creates a nested block of:

If *[apply mode]* of these conditions are *[validation mode]*

  • Cart Attribute: Set conditions based on various cart attributes, such as:
    • Subtotal (Excl. Tax): The subtotal of the cart excluding tax.
    • Subtotal (Incl. Tax): The subtotal of the cart including tax.
    • Subtotal: The subtotal of the cart, including shipping and handling fees (and possibly discounts if configured).
    • Total Items Quantity: The total quantity of items in the Cart.
    • Total Weight: The total weight of all products in the Cart.
    • Payment Method: The chosen payment method.
    • Shipping Method: The selected shipping method.
    • Shipping Postcode: The postal code where the products will be shipped.
    • Shipping Region: The region where the products will be shipped.
    • Shipping State/Province: The state or province where the products will be shipped.
    • Shipping Country: The country where the products will be shipped.

Actions​

  • Show Message On: A checklist of pages where you would like to display the notification message(s).
  • Message: The content of the notification message to be displayed.

For examples of notification rules, see the Notification Rules Examples section.