How to

This section provides a collection of practical guides and tutorials on how to configure different features of the Reward Points & Loyalty Program extension.

📄️ Create earning rule

Earning rules define how customers can accumulate reward points for specific actions such as making purchases, writing product reviews, or referring new customers.

📄️ Create spending rules

Spending rules determine how customers can redeem their reward points for discounts during the checkout process.

Notification rules allow you to keep customers informed about their reward points activity. By setting up notification rules, you can send personalized messages to customers regarding point balance updates, points expiration, and other reward-related events, helping to increase engagement and encourage point usage.

📄️ Build referral program

A referral program allows you to reward customers for bringing new clients to your store.

📄️ Get a Facebook app ID

Important: For instructions on how to create a Facebook Application, refer to this guide. You can create a Facebook app here.

📄️ Make a customer earn points after buying specific products

This can be done in two ways: using Product or Cart conditions.

📄️ Prevent rules from multiplying

For example, if a customer adds a product to the cart and the product satisfies both rules, but only one rule should be triggered:

📄️ Set up a rule to award both referral customers and their referee

This cannot be done through a single Earning rule. You will need two separate rules: one for the customer and another for their referee.

📄️ Create a threshold and milestone rule

To award customers with additional points based on their achievements, use either a Cart or Behavior rule. Both types support conditions that allow checking customer properties. Add them to the Conditions tab to create a threshold or milestone rule.

📄️ Manually adjust a customer's reward points balance

Use a manual transaction when you need to add or deduct reward points for a customer outside of the usual earning and spending rules — for example, as a goodwill gesture, to correct a support issue, or to award points in bulk to a list of customers.