Upload the data on your store to the Chatbot

Configure the chatbot language and welcome message

On chat.mirasvit.com navigate to Settings > ChatBot. Set the following:

• Language. Specify the language for the bot to use in conversations by default.
• Company Name. Provide the short name of your business.
• Bot Invitaion Message. Write down what the Chatbot should say in its first welcome message.
• Base Prompt. Provide a set of general guidlines for the bot to use in its work.
  For example: "You are a chatbot. You assist with tasks regarding Magento Luma products and services. You are part of Magento store team. Tell "We" when you refer to the store. We sell a wide range of active wear for men and women, bags, training videos, and other products.**
• Tags Prompt. Specify tags for the Chatbot to better navigate through the data of your store.
  Add tags one per line like following: general // all questions regarding our store, customer tickets, purchase conditions
• Fallback Message. Write here a message that will be used in case the bot can't answer the customer's question.

Upload information on your store

On chat.mirasvit.com navigate to Documents > New Document. Provide here the data on your store and your products, services, customer support, etc.

Specify the following:

• Title. The title of your document. This is a mandatory option.
• Tags. Provide tag promts for the chatbot. The field is optional.
• Body. Provide the data on your product or service. This is a mandatory option.
• External link. Specify an URL the bot can use to add to its reply. The field is optional.